Chief of Staff

Application Deadline: 14 November 2025

Department: CEO

Employment Type: Permanent

Location: London, UK

Reporting To: CEO

Compensation: £61,875 - £72,000 / year

Description

Key Responsibilities

• Advise and assist the CEO in planning, management and implementation of policies as required across MAP.
• Formulate recommendations and review all correspondence, highlighting pertinent information and identifying those that require attention or appropriate action and ensure follow-up, where required.
• Assist with coordination across different internal and external divisions and stakeholders, for the achievement of the CEO’s priorities.
• Work with others to develop monitoring mechanisms for the CEO to track progress of organisational objectives and hold colleagues to account.
• Lead or support special corporate initiatives of the CEO, including provide technical guidance and direction towards the implementation of the CEO’s priorities.
• Manage the daily work of the CEO’s office, including line managing and establishing priorities of the Executive Assistant and representing the office in working groups and other meetings as required.
• Review, prepare and/or organise information and materials for the CEO as required.

• Support the CEO on management and corporate strategic issues requiring their decision or response.
• Identify challenges and problems relevant for the CEO in a timely way and actively contribute to development of solutions.
• Identify operational priorities for the CEO’s office and support initiatives or responses to address such priorities.
• Identify and analyze opportunities and options and prepare proposals, statements, and position papers as required by the CEO, including for MAP governance committees.
• Review documents for the CEO’s signature when required, including programme proposals and grant agreements.

• Facilitate flow of information and communication between the CEO and relevant stakeholders, internal and external.
• Review the CEO’s correspondence, prepare or delegate drafting and preparation of materials as required, whether for internal or external audiences.
• Draft (or, where appropriate, delegate the drafting of) background notes, briefing, speeches, articles, and correspondence for the CEO, and review these and other materials for the CEO’s approval.

Skills, Knowledge and Expertise

• Relevant degree preferred.
• Minimum 8 years’ experience in progressively senior roles ideally with policy and management experience in a not-for-profit setting.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Good management skills: the ability to influence and engage direct and indirect reports and peers.
• Self-reliant and results-oriented, with good problem-solving skills. 
• Energetic, flexible, collaborative, and proactive; a team player who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with the SMT, MAP’s Board of Trustees, and colleagues at all levels.
• Prepared and able to travel when required, including to Lebanon, occupied Palestinian territory, and Egypt.
• Passion for MAP’s mission and commitment to MAP’s values.

• The ability to understand the organization's mission and strategic goals, and to contribute to the development of strategic and operational plans. 
• The ability to analyze complex information, identify problems, and develop effective solutions. Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills. 
• Ability to engage and influence colleagues at all levels of the organisation.
• Strong drafting and editing skills for all genres ( including letters, speeches, talking points and notes for the file).
• Exceptionally well-organised. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. 
• Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. 
• Energetic, flexible, collaborative, proactive and able to multi-task.

• Strong drafting and editing skills. The ability to communicate clearly and effectively, both verbally and in writing, with a range of stakeholders. 
• Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. 
• Exceptional presentation skills and the ability to effectively interface with the SMT and staff.
• Listens to others, correctly interprets messages from others and responds appropriately.
• Demonstrates empathy.

• Develops clear goals that are consistent with agreed strategies. 
• Identifies priority activities and assignments; adjusts priorities as required. 
• Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. 
• Able to deal with ambiguity and uncertainty.

• Serves as a role model that other people want to follow. 
• Line management responsibilities for the CEO’s Executive Assistant.
• Is proactive in developing strategies to accomplish objectives. 
• Establishes and maintains relationships with a broad range of people to understand needs and gain support. 
• Anticipates and resolves conflicts by pursuing mutually agreeable solutions. 
• Drives for change and improvement; does not accept the status quo. 
• Shows courage to take unpopular stands.

• Passion for MAP’s mission and commitment to MAP’s values of Solidarity, Dignity, Impact and Integrity
• Ideally, some experience working within a charity or non-profit organization, understanding the specific challenges and opportunities within the sector. 
• Prepared and able to travel when required, including to Lebanon, occupied Palestinian territory and Egypt