Community Partnerships Manager

Department Summary:

The Public Policy and Advocacy Team collaborates with the federal government, state governments, and community stakeholders/partners in advancing and influencing mental health policy and raising awareness about mental health and crisis intervention in the service of Crisis Text Line’s mission.

Role Summary:

The Community Partnerships Manager will support the organization’s efforts to secure new and maintain existing partnerships with nonprofits, community organizations, school systems, and universities. The manager will be responsible for building pipelines, pitching prospective partners, and identifying and qualifying potential partners. They will be integral to maintaining existing relationships through strong customer service and account management. They will also collaborate with other internal teams to support the Campus Advocate Program as a part of the University partnership efforts.

This position is a critical liaison between the philanthropic partnerships and public policy teams—utilizing proven business and sales strategies to interface with education systems stakeholders and community-based organizations.

Responsibilities:

Crisis Text Line is a fast-moving, growing organization with a big vision and a critical mission. To serve our mission and vision, each role must be agile and flexible to meet the needs of the business, aligning its work with priorities as defined by its manager and team leaders.

Partnership Development and Management - Education System

• Owns Education partnerships from pitching to contract negotiations to launch
• Creates and works against a pipeline of potential partners in the education space—especially Universities—prioritizing systems with high-volume potential and those that serve vulnerable communities.

Partnership Development and Management - Community Organizations

• Supports all community partner negotiations, contracts, invoicing, renewals, and upselling where appropriate.
• Educates partners about our data trends and onboards them to our partner dashboards.
• Vets' overall community inbound partnership opportunities for the potential to drive substantial impact with texters and support for vulnerable and marginalized communities.
• Surfaces best practices for partners by brainstorming specific use cases and analyzing data to identify trends that can help us iterate on our partnerships.
• Leverages Salesforce NPSP to track fundraising goals, partner needs, and contract renewals.
• Engages existing Community partners through ongoing communications with a focus on delivering value, driving volume, and creating a safe and inclusive service for all.
• Fosters collaboration among partners
• Shares organizational statements and campaigns in a timely manner.
• Assists in the navigation of strategic government and nonprofit opportunities.

Cross-Functional Collaboration

• Maintains strong cross-functional relationships with internal teams, including but not limited to Philanthropic and Corporate partnerships, Community, Marketing and Communications, Legal, Finance, BUILD (Engineering, Product, etc), and other teams necessary to drive external partnerships
• Collaborates cross-functionally on initiatives such as recruitment and volunteer experience.

• Attends regular meetings with Philanthropic and Corporate partnership leadership and team to strategize and collaborate around driving revenue for the organization.

• Actively supports individual, team, and organization racial equity knowledge, and applies understanding through ongoing learning, reflecting, and dialogue opportunities

Qualifications:

• 4+ years of experience in community partnership management, nonprofit administration, or business development
• Superior relationship management and communication skills
• An understanding of the mental health or crisis intervention space
• Ability to identify value and risks in partnership opportunities to reach strategic goals
• A flexible approach to work, with the ability to pivot directions quickly.
• BA/BS required or equivalent experience

The full salary range for this position, across all United States geographies, is $67,452 to $93,251. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

Benefits:

Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.

Benefits include:

• 20 paid holidays, including:
  • Federal holidays like Juneteenth and Labor Day
  • Election day
  • Holiday break from Dec 24 through January 1
  • 2 renewal days
  • 2 floating holidays
• Flexible paid time off, including:
  • 15 vacation days
  • 3 personal days
  • 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full-time service)
• Family support through a virtual childcare platform
• Stipends/Allowances
  • Mental health (Monthly)
  • Internet Service (Monthly)
  • Professional Development (Annual)
  • Wellness (Annual)
  • Home office setup (One-time/First year)

This is a remote-only position

Please note: The following eligibility applies to U.S.-based roles only.

Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.