Coordinator, Program Operations

About Music Will

Music Will runs the largest nonprofit music education program in the U.S. public school system. We transform lives by transforming music education. 

Using genres including rock, pop, Latin, and hip hop, our program empowers teachers to build music programs as diverse as the kids they serve. As a result, students see themselves reflected in their classes, which strengthens their connection to their school, their peers, and their community. Music Will also donates necessary instruments and curriculum, meeting a key need of many school music programs. 

Since 2002, Music Will has served more than 1,700,000 students in more than 6,000 schools in over 1,000 cities and communities across 50 states with highly inclusive and culturally responsive music education. Today, approximately 650,000 kids currently participate in Music Will programs. Learn more here: www.musicwill.org. 

Summary of the Opportunity

The Coordinator, Program Operations plays a foundational role in supporting the thousands of music teachers and students we serve each year. This position is ideal for a detail-oriented, service-minded professional who thrives on building smooth systems, solving problems collaboratively, and engaging with educators across a variety of touchpoints. If you’re passionate about helping educators feel supported, seen, and set up for success, and you’re equally comfortable coordinating logistics, systems, and cross-functional projects, this role is for you.

As part of the Program Operations team, this role helps ensure a smooth experience for teachers engaging with Music Will’s workshops, classroom resources, and community-building programs. They provide direct support to educators, coordinate key initiatives like the Teacher Ambassador Program, Affinity Groups, and the Songwriting Exhibition, and help manage materials distribution and event logistics, including the Modern Band Summit. This role also supports workshop operations, teacher communications, and cross-team coordination to ensure teachers have what they need, when they need it.

This role reports to the Director, Program Services & Operations and is part of the Program department. .

Responsibilities

• Serve as the first point of contact for teacher inquiries, ensuring prompt and helpful support via email, phone, and social media.
• Facilitate a smooth transition for teachers engaging with Music Will’s professional development offerings and online resources, and continue to support recruitment, onboarding and retention efforts
• Coordinate the distribution of materials to teachers, both purchased and donated
• Assist in coordinating teacher engagement initiatives like the Songwriting Exhibition, local meetups, Jam Fests, Modern Band Summit, and the Ambassador Program.
• Support communications, coordination, and logistics for educator-facing events, including the annual Modern Band Summit and in-person or virtual workshop
• Maintain accurate teacher data and help improve processes to enhance the teacher experience.
• Perform additional tasks as needed to support program operations and teacher services.

SKILLS, EXPERIENCES, AND QUALIFICATIONS

About You 

Strong candidates will bring a diverse set of skills, characteristics, and experiences, both professional and lived. At Music Will, we strive to mitigate inherent biases that influence hiring practices by focusing on a holistic view of potential candidates and understanding that no single candidate will offer every desired skill and characteristic.

The following offers an aspirational view of the ideal candidate profile; we encourage applications from candidates with a wide range of experiences and backgrounds, especially those from underrepresented groups.

Educator- and Community-Focused

Understands the culture, community and ecosystem of the K-12 education space. Has the ability to use their passion to galvanize and engage educators, students, and parents to further Music Will’s mission.

Service-Oriented
Keeps teacher and student needs and wants at the forefront of interpersonal interactions and decision-making. Willing to go the extra mile to help our network feel heard, appreciated, and supported.

Effective and Thoughtful Communicator

Excellent written, verbal, and communication skills. Takes pride in proactively ensuring consistency, accuracy, and timeliness of messaging to keep others adequately informed; seeks to understand others and practices good listening and comprehension. 

Organized and Detail-Oriented

Achieves thoroughness and accuracy when accomplishing a task while demonstrating a thorough concern for all the areas involved, no matter how big or small.

Collaborative

Balances team responsibilities while being directly accountable for their individual responsibilities. Exhibits objectivity and openness to others' views and perspectives. Gives and welcomes feedback. 

Required Skills and Experiences

• 1-2 years of experience in education, customer service, nonprofit administration, or a related field.
• Strong organizational and time management skills.
• Experience communicating in a professional setting with various stakeholders including teachers, school administrators, vendors and staff.
• Ability to work independently and collaboratively on projects.
• Experience with Google Workspace (Docs, Sheets, Slides, Mail), as well as Microsoft Word and Excel.
• Experience with using digital communication tools such as Slack, social media platforms.
• A genuine love of music

Preferred Skills and Experiences 

• Experience managing online communities or social media engagement.
• Familiarity with customer relationship management (CRM) databases (e.g., Salesforce).
• Experience with budgeting and project management software solutions and applications (e.g. Asana) 
• Background in order fulfillment or sales (preferably in an education-based space)
• Background in music or education is a plus.
• Bachelor’s degree, other certification.

Compensation and Benefits

This is a full-time, non-exempt position with a starting compensation range of $25.00 - 26.45 per hour (depending on experience and skill level), and is eligible for overtime pay for hours in excess of 40 in a workweek. This is equivalent to approximately $52,000 -$55,000 annually based on 40 hours per week. Music Will is committed to its team and strives to offer employees a competitive compensation package that reflects the organization’s values, culture, and mission. Salary is in accordance with Music Will’s competitive compensation and career path plan, and the organization’s array of benefits include health coverage (medical, dental, vision) with significant employer contributions, short and long-term disability, life insurance, matching 403(b) plan and pre-tax spending accounts (FSA,HSA). Perks include generous discretionary time off policy, flexible work arrangements and professional development.

Location and Travel

This position operates remotely. Occasional travel will be required, including to annual org-wide events such as the annual Modern Band Summit, staff retreat and Benefit gala.

This position may require some work outside of the normal workday to respond to urgent event logistics needs and/or to support events that occur on weekends and evenings. Flexible scheduling will be employed when possible to keep hours within 40 per workweek.

This employer participates in E-Verify.

We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify is unable to confirm your work authorization, we are required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or the Social Security Administration (SSA) to resolve the issue. We will not take any action against you, including terminating your employment, until you have had this opportunity. Please note that employers may only use E-Verify after you have accepted a job offer and completed the Form I-9.

Music Will is committed to recruiting and maintaining a diverse staff; individuals from all backgrounds are encouraged to apply. We promote equity, diversity and inclusion in order to create a healthy and safe workspace as we work together to foster success for future generations. We do not discriminate on the basis of race, color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parenthood, or any other basis prohibited by applicable law.

EOE