Humanitarian Response Coordinator

Trócaire is an international NGO. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals:

• Promote Access to Justice;
• Achieve Climate & Environmental Justice;
• Ensure Women & Girls’ Protection, Voice & Influence;
• Save Lives and Protect Human Dignity and
• Mobilise the Public on the island of Ireland to achieve Global Justice.

Find out more about the organisation at www.Trócaire.org

The Trócaire works through local partners and focuses on delivering an integrated humanitarian response that includes the provision of basic, food security, livelihood, and protection assistance and strengthening social cohesion within local communities. As a partnership agency, Trócaire works with a portfolio of local partner organisations to strengthen their capacities to deliver humanitarian assistance in a way that ensures compliance with international standards.

Trócaire is seeking to recruit a Programme Finance and Operational Officer to be based in Damascus, Syria.

Programme Development and Management

• Coordinate ongoing implementation of humanitarian and lifesaving projects in Northeast Syria (NES).
• Maintain regular in person follow up with implementing partners to monitor progress and support problem-solving.
• Ensure project activities meet humanitarian and protection standards.
• Support collection and consolidation of partner reports and documentation.
• Support review of budgets, forecasts, and reports to ensure compliance.
• Support the Head of Programmes with the development of the new country and programmes strategies to ensure accountability and protection are central to Trócaire’s response in NES.
• Responsible for finalising and leading on the implementation of Trócaire’s humanitarian response strategy and programme in line with the context, strategy, and the defined scale for this role.
• Support the design and implementation of the Protection Programs inclusive of basic protection services, Psychosocial support services, community engagement, and protection mainstreaming in line with Trocaire’s framework and program strategy.
• Support partners to deliver humanitarian assistance and programs to affected communities by emergencies in Syria, in line with the agreed projects and partnerships.
• Ensure partners are meeting their reporting schedules, while ensuring that reports are in line with the approved budgets, funding and compliance requirements.
• Responsible for the preparation and submission of programme documents, including concept notes, proposals, budgets and programme reports in line with donor and special appeal regulations and international humanitarian standards
• Ensure proper monitoring and management of a multi-donor budget (budget development, monitoring and reporting).
• Provide constant guidance and support to partners to ensure that the provided response and assistance is in line with the humanitarian and protection standards.
• Serve as the focal point for developing and maintaining Trócaire's and implementing partners' Emergency Preparedness Plans for Syria ensuring all necessary measures are in place to effectively respond to emergencies as per organizational standards and guidelines.

Programme Monitoring and Evaluation

• Carry out regular visits to partner offices and programme areas to ensure ongoing oversight of the Trócaire funded emergency projects in NES.
• Ensure regular monitoring and support to the implementation of active projects with partner organizations.
• Identify, facilitate, capture and share learning among partners
• Prepare and submit thematic reports inclusive of context and impact analysis, and feed into the wider organizational reports and strategies.
• Support developing Protection Framework to support the designed response and support the rollout of relevant programmatic tools that support the delivery of qualitative protection programming.
• Support developing M&E Framework to support the designed response and put in place an appropriate M&E system for partners to gather the information needed in a timely fashion and enhance accountability and protection mainstreaming
• Support in periodic reviews and evaluations of Trócaire funded partner implementation work for the emergencies in NES, and relevant humanitarian response. Support in undertaking any planned mid-term and end of programme evaluations and audits in line with the organisational policy.

Partnership Management

• Support in local partner mapping and initiation of contact as well as update of map of likeminded prospective partners in NES.
• To support in developing and managing partnerships with local organisations and donors including strategic partnerships such as Caritas organisations.
• To support and advise partner organisations through training, focusing on organisational development and project implementation issues affecting partners.
• To identify the technical learning needs of partners and organise and facilitate appropriate actions to achieve capacity-strengthening within the emergency response programme period.
• To develop relationships with and represent Trócaire on relevant networks and platforms relevant to emergencies response e.g. clusters, consortia, Caritas etc.

Capacity building and and Knowledge Management

To keep Trócaire’s Programme Management Database (Salesforce, Agresso) up to date for the programme in line with organisational policy.

To keep informed about situations and humanitarian issues in Syria and to provide monthly situation reports and analysis to the management.

Representation, Coordination and Networking:

Represent Trócaire, and the work and perspectives of our partners, at relevant cluster and coordination including protection working groups, and the Emergency Response Taskforces.

• Help to build and maintain professional relations with relevant organisations including Caritas, UN working groups, humanitarian organisations and donors as appropriate.
• Ensure close coordination and proactive communication with Trócaire’s wider humanitarian team on all aspects of accountability and protection and build links with key focal in other country programmes

Other

• To undertake any other activities reasonably requested by the Head of Programs or Country Director

Qualification

• Bachelor's degree in Humanitarian or related field of study.

Experience

At least 3 years’ experience in the delivery of humanitarian programmes, including experience working in insecure or unpredictable environments. Experience in humanitarian relief, emergency response, protection and PSS. Experience in managing accountability and cash programming.

• At least 3 years of demonstrable experience in project coordination
• At least three years of experience of working in a multi-cultural environment and playing a role in ensuring cohesiveness, inclusion and development of staff at all levels.
• Experience working with partners and ability to work through a local partnership model
• Demonstrable experience of humanitarian programming with a knowledge of the regional and local context in particular.
• In-depth understanding of programming in a partnership model, working on partnership-based programming.
• Thorough understanding of safeguarding and accountability considerations in development/humanitarian work.
• Demonstrable experience of promoting gender equity through programming and within an international organisation. 
• Demonstrable experience of working to attract institutional donor funding and of managing large and complex donor grants;
• Experience of working with management information systems.
• Project cycle management using logical frameworks.
• Training/capacity building in a multi-cultural environment.

Skills

• Knowledge and understanding of humanitarian issues, particularly those related to the humanitarian crisis in Syria and the region.
• Knowledge of minimum standards in humanitarian programming, including Protection, Sphere, HAP and protection mainstreaming
• Knowledge of Project life cycle Management
• Good understanding and experience of protection mainstreaming and safeguarding, principles that prioritise community participation
• Demonstrated ability to think strategically and to develop and implement a clear response strategy in the context of organisational strategy.
• Demonstrated ability to work well within multi-cultural teams of national and international staff
• Ability to coach and help others develop their professional skills 
• Excellent interpersonal and communication skills and demonstrated ability in using these with internal and external stakeholders (partners, donors, host government etc.).
• Demonstrated ability to manage budgets in complex humanitarian contexts.
• Highly organised, with excellent planning, prioritisation and problem-solving skills.
• Excellent written, oral and presentational communications skills in both Arabic and English languages.
• Computer literacy skills in word, excel and internet/email.

Qualities

• Dynamic and willing to take initiative.
• A team player but also willing and able to work with minimal supervision.
• Capacity to be flexible and adaptable to changing contexts and priorities.
• Deep commitment to social justice.
• Ability to work under pressure and to deadlines.
• Patient and high degree of attention to detail.

Other

• Cross-cultural communication skills.
• Ability and willingness to travel within Syria and to Lebanon and internationally.

What we can offer you:

The job opportunity will be offered, initially, on a fixed term contract of one year and is based in Damascus, Syria (Hybrid Modality)

Trócaire offers a competitive package of salary and benefits. 

Closing Date: 12:00 PM (local Lebanon time) on 27 March 2026