Manager of Implementation
GivebutterCompany Description
Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model.
Givebutter has been certified as a Great Place to Work® in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories.
Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way.
Role Description
Givebutter is hiring an Implementation Manager to lead, mentor, and grow a team of Implementation Managers responsible for guiding nonprofits through a seamless onboarding and adoption journey on the Givebutter platform. In this leadership role, you’ll oversee customer implementations, coach your team to excellence, and collaborate cross-functionally to deliver an exceptional customer experience that drives fundraising success and organizational impact.
We want to hear from people who…
Are inspiring and empathetic leaders who can coach and develop others to reach their full potential.
Have a proven track record of success in customer success, implementation, or professional services in a SaaS environment.
Can balance strategic thinking with a hands-on approach to solving customer challenges.
Are passionate about helping nonprofits achieve their missions through technology.
Thrive in fast-paced, collaborative environments and can build bridges across teams to achieve common goals.
Responsibilities
Lead, mentor, and develop a team of 6–8 Implementation Managers through regular coaching, feedback, training and performance management.
Partner with Sales, Product, Support, and Engineering teams to ensure a smooth transition from sales handoff to customer go-live.
Drive continuous improvement by developing scalable processes, playbooks, and tools that streamline onboarding and enhance efficiency while enabling customers to achieve their fundraising outcomes with Givebutter.
Monitor team and customer performance using data-driven insights to improve key implementation metrics (e.g., activation, time to value, adoption rates, CSAT).
Serve as an escalation point for complex customer challenges, working cross-functionally to resolve issues and maintain positive relationships.
Partner with internal stakeholders to surface customer feedback that informs product development and enhances the onboarding experience.
Contribute to strategic planning, hiring, and enablement efforts that support the long-term development and growth of the Implementation team.
Act as the strategic program manager for our Magic Migration service delivery approach, informing product development priorities and effectively guiding customers through platform transition and data migration.
Provide thought leadership in fundraising and donor engagement strategy, helping customers get the most out of the Givebutter platform.
Requirements
5+ years of experience in SaaS professional services, implementation, or customer success roles.
2+ years of people management experience, leading and coaching teams in a customer-facing capacity.
Demonstrated ability to motivate, inspire, and develop team members to deliver exceptional results.
Strong project management and organizational skills, with experience managing multiple workstreams simultaneously.
Exceptional communication, problem-solving, and relationship-building abilities.
Analytical mindset with experience using data to inform decisions, track KPIs, and identify areas for improvement.
Comfort operating at both strategic and tactical levels—rolling up your sleeves when needed.
Familiarity with nonprofit fundraising, donor engagement, or CRM platforms is a strong plus.
Experience with SaaS tools and CRMs; HubSpot experience preferred.
More about Givebutter
Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.
Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.
401k: We offer a 3% 401k match for all eligible employee's.
Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.
Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team.
Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.
Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
Professional Development: We offer learning and development reimbursement opportunities.
Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.
Interview Process
Below is a high-level outline of our standard interview process
Recruiter Screen: A 30-minute conversation to learn more about your background, walk through the role, and ensure mutual alignment on expectations, values, and logistics.
Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager.
Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches
Values Interview: A conversation with team members focused on how you align with our core values and leadership principles.
References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact.
Offer: If all goes well, we’ll move to the offer stage!
Please note, we will have an AI note-taking tool join most of our interviews.
Hi potential new butterslice! A recent study from LinkedIn showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!