NetSuite Support Administrator

Job Title: NetSuite Support Administrator

Location: UK, Remote

Salary: £35K - £40k per annum, dependent on experience

Contract Type: 12-month Fixed Term Contract

Hours: Full Time

Reports To: ERP Project Manager

Key Internal Contacts/Relationships:  End users of the Enterprise solutions/IS department

Key External Contacts/Relationships:  Solution Providers

Job Purpose: To provide operational support for core enterprise systems as part of the Systems Support team, ensuring incidents and service requests are effectively managed.

About HALO:

HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000 staff. Most of our staff are local employees and include a growing number of women.

Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished. We make land safe where war has ended, while also assisting those affected by active conflict and endemic violence.

HALO addresses human suffering caused by armed violence in some of the world’s most fragile places, securing weapons and ammunition and working with both state and community actors to reduce the prevalence of armed violence.

About the role:

This role sits within the Systems Support team and provides day‑to‑day operational support for NetSuite and other finance related platforms. The post‑holder will manage and resolve support requests through Jira Service Management, supporting users across finance, and other business systems. The role focuses on incident resolution, access management, system administration, and continuous improvement, working closely with business users, IT colleagues, and third‑party vendors to ensure stable, secure, and well‑governed systems.

Responsibilities:

• Manage day-to-day NetSuite administration as part of the support team, resolving ERP support requests through Jira Service Management, including system performance monitoring, issue triage, and ongoing platform optimisation across all programmes.
• Manage user setup, roles, permissions, and security access as part of the support team, ensuring consistent application of role-based access controls and best practice governance standards.
• Configure and customise NetSuite (including fields, forms, records, workflows, dashboards, KPI’s, reminders and reports) to meet business needs and deliver real-time visibility across Finance, Procurement, Inventory, and Fixed Assets.
• Troubleshoot system issues and coordinate with third party partners or NetSuite support where required

General:

• Uphold HALO’s core values and standards, promoting its ethos and mission statement.
• Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding

• Proven experience supporting NetSuite in a production environment, including day‑to‑day administration and user support.

• Experience managing NetSuite user accounts, roles, permissions, and access controls in line with security and governance best practice.
• Hands on capability to configure and customise NetSuite to meet business requirements including custom fields, forms, records, workflows, dashboards and reports
• Experience supporting business users with NetSuite queries, incidents, and service requests, including troubleshooting and root‑cause analysis.

Desirable:

• Experience supporting HRIS platforms, fleet management systems, or similar enterprise tools.
• Experience supporting multiple programmes, subsidiaries, within a shared ERP environment.
• Familiarity with documenting support procedures, knowledge articles, or configuration decisions.
• Experience in a not‑for‑profit or complex, multi‑country operating environment.
• Experience supporting or administering finance systems including Payhawk (expense management and corporate cards), Adaptive Planning (FP&A, budgeting and forecasting), and Solution7 or similar financial reporting and consolidation tools.

• 25 days’ annual leave plus 8 statutory holidays
• Non-contributory life assurance
• Private medical insurance
• Pension contributions matched by HALO up to 5%
• Emergency medical insurance while travelling overseas
• Flexible working policy

Please submit a CV (no more than 2 pages) and a cover letter (no more than 1 page) outlining how your experience matches the key skills and competencies required by 20th May 2026. Applications without a cover letter tailored to this position will not be considered.

We reserve the right to amend the closing date depending on the number of applications received.

The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

The HALO Trust is committed to attracting, developing, and retaining talented individuals from a wide range of backgrounds, experiences, and perspectives.

The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.