Account Specialist - National Geographic Live

How You’ll Contribute

The National Geographic Live (NG Live) team brings the stories of National Geographic to life through unique experiences. We partner with National Geographic explorers and photographers to unpack their stories and build them into compelling narratives, and then enable the content to be effectively
delivered to audiences in venues across the planet. The team works with internal partners to ensure that National Geographic Society’s advancement and explorer elevation goals are supported by NG Live programs. The current primary businesses of NG Live are its Speaker Series, public performances hosted in theaters and performing arts centers, and its Speakers Bureau, which provides speakers to private audiences.

The Account Services Specialist acts as the bridge between the booking department and the operations team from contracting through event handoff. Reporting to the Booking Manager, National Geographic Live, they will be responsible for building strong venue relationships, streamlining contracting workflows, and ensure marketing and brand compliance at every touchpoint.

Your Impact

Your Impact

Responsibilities Include:

Contract Administration & Compliance (50%)

• Manage the preparation, redlining, approval routing, and execution of contracts with Explorers and clients, ensuring compliance with organizational policies

• Execute process for vetting client sponsor requests, ensuring compliance with all contractual and organizational policies

• Review and approve venue marketing materials to ensure alignment with contractual obligations, brand guidelines, and institutional standards

• Coordinate with the Finance team to ensure timely billing, invoicing, and receipt of all contractual payments in accordance with agreement terms
  

Client Relationship Management (30%)

• Serve as the point of contact for clients from contracting to handoff to the event advance team, ensuring consistent communication and fostering long-term relationships

• Work closely with the marketing team to develop promotional materials and campaigns tailored to specific client needs and regional markets

• Collaborate with client to implement promotional strategies, including use of member discount codes and audience engagement tools

Program Coordination & Administrative Support (20%)

• Collaborate with internal teams to coordinate logistics for events, including scheduling, staffing, and resource allocation, ensuring seamless execution

• Monitor and report on key performance indicators (KPIs) related to client satisfaction, program attendance, and revenue, providing insights for continuous improvement

• Help implement and maintain departmental processes and tools to improve booking and contracting workflows and consistency.

• Maintain booking documentation, CRM, and event databases (including Pollstar).

What You’ll Bring

Educational Background

Bachelor’s degree preferred

Minimum Years and Type of Experience

3+ years of professional experience in contract administration and client relationship management.

Selection Criteria

• Strong organizational skills with a track record of managing complex processes involving multiple stakeholders

• Familiarity with brand standards and marketing best practices, particularly in live events, cultural institutions, or venue-based settings

• Effective written and oral communications skills

• Proficiency in Nonprofit Cloud, Monday.com, Google Office, Microsoft Office Suite, Keynote and ticketing software is desired

• Astute attention to detail

• Ability to manage competing priorities and multitask while under tight deadlines

Desired Qualifications

• Experience working in a museum, cultural institution, or non-profit setting

• Experience in legal administration or compliance workflows is a plus

Supervision

No direct reports

Salary Information

The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.

The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

The salary range for this position is $61,700.00 - $65,000.00.

In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31; paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.

Job Designation

Hybrid - At the Society, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are Hybrid. Our Hybrid category requires that staff work at Base Camp two days each week: every Tuesday and Wednesday. Hybrid staff are also always welcome to come in additional days each week if preferred.

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.