Assistant Director of Student Success

🌍 Assistant Director of Student Success

📍 On-site - Buenos Aires | Verto Education
🔗 Learn more about us:
https://vertoeducation.org

🌍 About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

✨ About the Role

This position
works to create a community of discovery that fosters our values of compassion, transformation, vulnerability and responsibility. At Verto, Student success encompasses a holistic development that integrates academic achievement, personal growth, and global awareness. The program is designed to foster self-awareness, cultural competence, and a sense of purpose, ensuring students are well-prepared for their continued educational journey and future careers.

The Assistant Director will oversee the successful development of the student success program, ensuring that students are supported across various areas while fostering an empowering student experience. This role includes advocating for students' holistic development and success, managing crises, addressing particularly challenging cases, and providing guidance to the team. The Assistant Director will assume a strategic leadership role in developing and implementing policies that support both students and the broader community. They will report directly to the Center Director (CD) and Student Success Headquarters (HQ) to strengthen the community and effectively implement all stages of the student cycle. The Assistant Director supervises a Student Success team and oversees the creation of an inclusive community that contributes to the overall student experience and academic success of students during their program.

🚀 What You’ll Be Doing

• Supervision Assistant Managers and 2-6 Student Success Advisors (SSA) depending on enrollment size of semester.
• Ensure Student Success Staff are meeting regularly with their students during the semester, and creating a system of accountability
• Oversee reporting system for all student issues (academic and personal).
• Responsible for using Salesforce and other Verto Tech systems to support student success.
• Design and implement strategies to improve student retention and success, aligning with Verto's mission and values.
• Support the Academic team during Add/Drop through student advising, providing assistance, and/or appropriate referrals, and follow appropriate policies and protocols to ensure students meet eligibility and enrollment requirements for course load, credits, schedules, partners, etc
• Meet with students for escalated academic advising relevant to course enrollments and withdrawals, monitoring students academic performance and attendance, identifying patterns and trends to initiate pro-active student advising relevant to student academic progress
• Support staff in helping students identify academic goals and establish/work toward Post-Verto plans.
• Oversees the ongoing management of accountability cases (academic and personal), supporting Student Success Staff in creating student action plans that mirror our philosophy of compassionate discipline.
• Oversee the case management process for escalating students of concern as needed to PD and Student Success HQ team to appropriately support students
• Serve as a member of the Global Behavioral Intervention Team, which supports students of concern across all sites.
• Plan and implement orientation logistics, informing and preparing all participants, and delegating responsibilities across the team.
• Plan and implement onboarding for new team members ahead of each semester’s start in coordination with the Programming & Operations team in the US.
• Define SOPs for student success related work and create and consolidate resources for SSA responsibilities onsite
• Identify and implement appropriate interventions for academic student support following academic policies and resources
• Engage students in academic development and programming outside of class
• Hold students accountable for behaviors and actions that impact academic success
• Help students identify specific and targeted academic skills and goals
• Demonstrate understanding of key academic requirements based on post Verto tracks
• Serve has a resource and leader in helping students develop their Post-Verto Plans
• Manages Student leadership initiatives onsite including but not limited to Verto Presidential Scholars, Student Clubs and Study Groups.
• Establishes and implements plans to increase student participation in student success activities.
• Participates in the responsible party excursion rotation, requiring occasional weekend travel
• Mediate escalation of student needs according to subject matter
• Maintain consistent and open communication with PD regarding staff and student incidents and performance metrics
• Provide mediation or conflict resolution support to SSA’s
• Provide support to Care teams to enhance the student success network.
• Act as the local resource and answer questions, explain disciplinary processes involving the Verto Code of Responsibility.
• Assist and collaborate with training staff, and create materials related to the Verto Code of Responsibility and other Verto policies and procedures
• Ensure excellent documentation standards are followed and seek to confirm details where needed to ensure due process.
• Meet with students in response to incident reports or requests for intervention by other staff or faculty, with empathy and compassion
• Ensure all student meetings in response to disciplinary situations are held as soon as possible in a timely manner
• Other Duties, as assigned.
  
  

🧠 What We’re Looking For

Must-have:

• Fluency in English
• Ability to work on-site in an office environment
• A Bachelor’s degree required; Master’s degree preferred
• Ability to legally work in location is required
• 4-6 years experience in higher education, 6-8 years if no Master’s degree.
• This may include: 2+ years of experience in teaching, tutoring and/or academic advising and 2+ year’s experience with experiential learning and/or education abroad programming
• The ability to embody/model compassion, responsibility, vulnerability and transformation for students
• A passion for learning, experiential education, diversity, inclusivity, travel, global citizenship and, most importantly, for helping students grow and succeed
• Ability to work independently
• Excellent communication skills, efficient time-management, teamwork, and the ability to work in a high-pressure environment.
• Strong computer skills, including Google suite and Microsoft suites, to include Excel, Word, and PowerPoint.
• Well-versed in data management to ensure adequacy, accuracy, and legitimacy of data, and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards.

• Priority will be given to those who experience working with culturally, ethnically, socioeconomically, and linguistically diverse students and demonstrated ability to foster relationships with underrepresented students.
  
  

🌱 Why Join Verto?

• 🌍 Be part of a mission-driven organisation reimagining higher education
• ✈️ Work in a globally-minded, international environment
• 📚 Exposure to cross-functional teams (academics, operations, student life)
• 🌴 Paid time off aligned to local statutory requirements
• 🚀 Opportunity to grow in a fast-moving, impact-driven organisation

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

💲Compensation

At Verto, base salary is one part of your total compensation package. The anticipated salary range for this role is outlined below.

Final base pay will depend on your location (aligned to Verto’s compensation regions), as well as your experience, skills, and relevant qualifications. Your recruiter/hiring manager can share the specific range for your location during the hiring process.

⚖️ Right to Work

You must have the legal right to work in Argentina. Verto Education is unable to sponsor visas for this role.

♿ Accessibility & Accommodations

Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.

🔐 Data Privacy

By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you, and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

🌈 Equal Opportunity Employer

Verto Education is an equal opportunity employer. We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.