Chief of Staff to COO

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role

As the Chief of Staff, you’ll report into the COO and work closely with the senior leadership team to drive high-impact strategic initiatives and operational rigor across the company. We’re looking for an ambitious, sharp, and organized executor to scale the COO’s time and help scale operations across our markets and the Abby Care business. This is an hybrid role in San Francisco (4 days in office). 

You’ll have significant exposure to executive decision-making, helping shape company-wide goals, executing on strategic roadmaps, project managing some of the most critical projects and processes for the company. You’ll improve the company’s operating systems to maximize efficiency in company-wide meetings, lead impact special projects, and collaborate directly with our executive team and department leaders to ensure alignment and progress on priorities. 

Key Responsibilities: 

Strategic Execution & Special Projects 

• Partner with the COO and executive team to shape long-term business and operations strategy, leading high-impact initiatives such as new business lines, executive hiring, fundraising, and board/investor materials.
• Drive cross-functional alignment by conducting critical analyses, preparing KPI reports, and translating strategy into actionable execution across departments.

Planning & Company-Wide Alignment 

• Support strategic planning cycles and help define short and long-term company priorities
• Translate strategy and department-level roadmaps and initiatives 
• Drive accountability and progress across teams through structured follow-ups and reporting

Goal Setting & OKR Management 

• Lead and support the OKR process with CEO and COO by defining company-wide goals, track progress, and ensure execution 
• Partner with pillar leads to align team-level metrics with broader company objectives

Operating System & Process Improvement 

• Continuously iterate on Abby Care’s operating systems, processes, team workflows, and internal cadences such as preparing for weekly business reviews, executive meetings, All-Hands and more
• Create metrics to help track the business and identify inefficiencies in our operations that help the business scale faster
• Identify inefficiencies and implement systems that increase clarity, speed, and transparency for administrative and strategy workflows

COO Enablement 

• Scale the COO’s time by managing project load, drafting materials, and ensuring momentum across initiatives. Partner with Executive Assistant to make sure the COO’s headspace and time are dedicated to the most important and highest potential initiatives for the company
• Serve as a sounding board by offering input on priorities, tradeoffs, and framing of decisions 

The Requirements:

• 2-3+ years experience of operations, strategy or business management
• Experience in management consulting, investment banking, or high-growth technology startups
• Experience in organizing and directing multiple teams and departments
• Experience in planning and leading strategic initiatives
• Excellent written and verbal communication skills
• Proven versatility with a strong commitment to driving efficiency and productivity

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
   
   
2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
   
   
3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
   
   
4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
   
   
5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. 

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.
  • This is a Full Time role with an estimated compensation of $110,000-$140,000 base salary + performance bonus + company equity
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. 
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). 
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.