Client Coordinator
The New York TimesThe mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.
About the Role
The Client Coordinator is a core part of the Business Operations & Enablement team and the sales team, supporting the Head of Industry and Sales Directors, to provide the best-in-class client service to our media partners. The Client Coordinator will help create media decks, help with many aspects of account management, will become knowledgeable in the sales process, and will learn and understand the full suite of NYT products and sub-brands across all platforms. This role is a great opportunity for individuals looking to build a career in advertising within a Media and Publishing environment. You will report into the Manager, Sales Operations.
Responsibilities:
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Create and organize pre-sale decks for proposals by using templates, pulling together product slides, submitting insights requests, developing narratives and working with sales, strategy and planning to develop cohesive decks led by informed media strategy
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Help develop the RFP process by serving as liaison to sales; sit in on kick-off call meetings and communicate with clients following meeting and throughout sales cycle
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In partnership with campaign managers and strategy, create post campaign wrap reports.
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Use Salesforce to maintain key account information, assist with forecasting through tracking print and digital insertions and providing sales with specific account details from a revenue standpoint
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For proposals, at the direction of the seller, initiate internal rate discussions with appropriate teams and stakeholders.
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Communicate with COF, request/submit reservations, positions and communicate about RA's for billing.
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Respond to servicing and information requests from team members; work with multiple teams to gather information for customers, or to fulfill requests, such as tickets for events, comp subscriptions, copy requests.
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Track spending for print and digital advertising.
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Assist HOI and sellers with POD related organizational tasks (i.e. creating monthly meeting presentations, supporting the onboarding of new sellers, managing event invite lists and logisticss).
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Review NDA contracts with the Legal Department, alert sellers about changes/corrections.
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Provide excellent customer service to both internal and external clients.
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Perform related work as assigned promptly.
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Support multiple Business Operations and Enablement projects and work streams.
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Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
Basic Qualifications:
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0+ years of experience
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Proficiency in Microsoft office and Google applications
Preferred Qualifications:
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BS/BA degree
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Familiarity with sales and data management tools such as SalesForce
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An interest in the advertising sales profession
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Excellent relationship-building skills in a team environment
REQ-018761
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