Community Service Assistant

About Evidence Action

At Evidence Action, we deliver data-driven interventions that transform lives at an unprecedented scale. We identify neglected global health issues and deploy proven solutions, forging healthier futures for generations.

Our model operationalizes leading academic research (including from Nobel-winning economists). We measure progress and outcomes at every stage to ensure we’re making a real impact for people living in poverty and suffering from preventable or treatable health issues. Operating across 9 countries, our team of 800+ has reached over 500 million people, working closely with governments to scale these interventions.

• Our Deworm the World program has delivered over 2 billion treatments, significantly reducing worm prevalence and generating more than $23 billion in lifetime productivity gains. 
• Through Safe Water Now, we’ve saved the lives of over 15,000 children. 
• Our Accelerator explores untapped opportunities in global health, testing low-cost interventions with the greatest potential to save and improve lives. 

At Evidence Action, your colleagues are your greatest asset. You'll partner with high-caliber colleagues in an environment blending innovation, autonomy, and teamwork. Our team excels in disruptive thinking and believes in rolling up our sleeves to get things done. If you're looking to work flexibly and with purpose, join a team that delivers measurable change for millions

Job purpose

Community Service Assistant (CSA) position is primarily a field-based position which plays an important role as an interface between Safe Water Now and communities served with dispensers. This position ensures sufficient and uninterrupted supply of chlorine and service & maintenance of the installed chlorine dispensers. This, in turn, enables the community to successfully access and use the dispensers throughout for improved community health.

Reports to: Lead Field Officer

Direct Reports: None

Duties and responsibilities:

• Conducting dispenser hardware service and maintenance through regular spot checks to ensure proper functioning
• Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines
• Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles
• Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites
• Proper Record Keeping by completing relevant forms/documents/records that are important in inventory
• Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to supervisor
• Collecting all field data for program assessment and accountability, by use of smartphones
• Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution

Key Performance Indicators:

• All assigned dispensers must remain functional in usable condition all the time
• Maintain an uninterrupted supply of chlorine to all assigned dispensers throughout the year
• Maintain good rapport with the target community, ensuring it is well engaged and embrace the chlorine dispensers and keep using these for improved health
• Program data is collected within the provided guidelines and shared with the supervisor for the next action
• The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines

Qualifications:

• A minimum education qualification of a UACE certificate and at least a Certificate in communication, community work, Social work, project management or equivalent
• 1-2 years of experience working with communities or social enterprises/NGOs
• The applicants should be fluent in English and Lusoga. Proficiency in other local languages is an added advantage.
• Motorcycle riding experience is A MUST with a valid driving license from a recognized driving school (CLASS A)

Required Competencies and Attributes:

• Excellent communication skills and good public relations
• High level of discipline and good character while engaging with the community and their leaders, program teams and managers
• Community service attitude/passion to work in a rural community setting
• High level of integrity and stewardship
• Embraces team work and enjoys working in a team work environment as a team champion
• Good computer, data entry and management skills
• Positive attitude to work and to develop in a fast paced work environment

Working conditions

The Community Service Assistant (CSA) position is primarily a field based position involving working in the field 90% of the time. This involves maneuvering in rural setting terrains with chlorine loads on motorcycles for distribution to the designated representative(s) at each chlorine dispenser

Physical requirements

• Position requires ability to ride a motorcycle
• Ability to lift the chlorine jerrycans to and off the motorcycle on a regular basis

Position Location

The role will be based in Luuka, Uganda.

We are unable to sponsor or take over sponsorship of Ugandan employment visa at this time. Applicants must be legally authorized to work in Uganda for roles based in Uganda.

Equal Opportunity Statement

Evidence Action does not discriminate in employment on the basis of race, colour, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

How to Apply:

Visit the Evidence Action Website, under the careers page (https://apply.workable.com/evidence-action/), click on ‘’Community Service Assistant’’ click apply and send in your application by Sunday 6th July, 2025.

• Comprehensive health insurance (Medical cover self and dependents)
• Pension/Retirement savings options
• generous paid leave
• Avenues for engagement and recognition