Role Overview

The Contract Compliance Manager is responsible for vendor management, vendor performance monitoring, contract management, legal compliance, operational efficiency, and strategic alignment. This role plays a critical function in MSF-USA by directing and overseeing the full lifecycle of contracts—ensuring risks are minimized, services operate smoothly, and systems function efficiently.

The Contract Compliance Manager will ensure that all contracts and vendor relationships adhere to organizational policies and legal requirements while also improving access, visibility, and accountability across teams.

Department Accountabilities

Procurement 

The procurement department implements policies, procedures, and systems that support the organization’s procurement and management of goods and services.  Procures quality goods and services at competitive prices while ensuring that the organization has the resources needed to succeed at a cost that maximizes value and a process that minimizes risk.  The department manages the procurement process which includes identifying needs, setting terms, selecting vendors, negotiating and purchasing, delivering, and post-purchase assessment.  The department works together to regulate the procurement process and align organizational objectives, goals, and budgets. 

Facilities Management 

Oversee operations of the organization’s US facilities.  Conduct regular needs assessments, coordinate and implement planned and unplanned maintenance services and projects, and Manage oversight of the programming and operation of the mechanical, security, and life-safety system. Maintain building/county and state rules and regulations and respond to FDNY and DOH inspections for the NY office. 

Budgeting and Costing 

Establish and use financial plans to achieve organizational objectives, including monitoring and analyzing financial data to identify deviations from targets. 

Operations Management 

Execute and manage production or operations using predetermined protocols and procedures to achieve specified operational performance standards. 

Operational Compliance 

Adhere to internal policies, procedures, and external standards, including regulatory and voluntary codes of conduct, to minimize business risk and protect the organization's reputation. 

Stakeholder Engagement  

Systematically identify, analyze, plan, and implement actions designed to engage with external and/or internal stakeholders to create positive relationships by appropriately managing their expectations and agreed objectives. 

Roles Specific Outcomes

Vendor Management

• Manage relationships with existing vendors, particularly during disputes.
• Oversee vendor onboarding and offboarding using established digital systems.
• Ensure that contractual obligations are fulfilled by both vendors and MSF-USA, including data/document transfers at contract close.

Vendor Performance Monitoring

• Track and analyze performance metrics (e.g., delivery timeliness, quality, cost variations).
• Ensure vendor Service Level Agreements (SLAs) are monitored and met.
• Initiate corrective actions as needed.

Contract Management

• Develop, manage, and optimize the contract lifecycle management platform.
• Set up templates and approval workflows to streamline contract processes.
• Serve as the main point of contact between internal contract owners and vendors.

Legal Compliance

• Determine the level of legal review based on vendor service type and associated risks.
• Ensure that contractual language protects MSF-USA and meets legal standards.
• Focus on contracts involving sensitive data, PII, and PCI compliance.

Operational Efficiency

• Leverage digital tools to streamline workflows and reduce manual burden.
• Maintain secure contract repositories accessible to legal, finance, executive, and audit teams.
• Drive future digital adoption of contract lifecycle tools and automation.

Strategic Alignment

• Develop and implement procedures and policies to ensure all contracts align with MSF-USA’s strategic goals.
• Establish standards for accountability, compliance, and risk mitigation.

Complexity and Problem-Solving Skills

• Uses analytical skills to compare vendor performance and detect risk patterns.
• Applies innovative thinking to optimize current systems and recommend new ones when needed.
• Shows adaptability and flexibility as the department grows and evolves.
• Demonstrates initiative by proactively identifying areas for improvement.
• Exercises resilience in refining imperfect systems until they are efficient and sustainable.
• Works collaboratively as a core member of the procurement team.

Behavioral Competencies 

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Values Differences

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Technical Competencies

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen

Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy

Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.

Project Management Skills

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Supervisory Responsibility

The Contract Compliance Manager supervises the Procurement Coordinator, providing day-to-day direction, coaching, task delegation, and professional development support. This includes performance planning, feedback, and formal evaluations in alignment with MSF USA’s people management standards. The role may also indirectly guide contributors to contract-related projects and workflows across departments.

Desired Qualifications & Experience

At a minimum the Job Holder should possess:

• Bachelor's degree in business administration, supply chain, legal studies, or related field preferred; equivalent work experience considered
• Minimum 5 years of experience in contract compliance, procurement, vendor management, or legal operations
• Proven experience using, modifying, and optimizing digital contract lifecycle management (CLM) systems
• Strong working knowledge of contract review processes, approval workflows, and document control
• Familiarity with legal risk considerations, especially concerning data protection (e.g., PCI, PII) and vendor liability
• Demonstrated ability to build effective cross-functional relationships across Legal, Finance, Procurement, and Programs
• High attention to detail, accuracy, and documentation.
• Excellent communication and interpersonal skills, especially in resolving conflict or clarifying terms
• Experience supervising or mentoring others a plus

Travel Requirements 

This position requires minimal travel, estimated at up to 5% annually, primarily for team retreats, department meetings, or periodic vendor-related engagements. Most responsibilities are performed remotely or from the assigned HQ office location.

Location

New York, NY (Hybrid)
This role is based in our New York office, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our DC or California offices.

Compensation

$88,822 to $133,233 annually; In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity. 

 Please note that visa sponsorship will not be offered for this position.