Deadline for Applications
June 1, 2026
Hardship Level (not applicable for home-based)
A (least hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate Type
CONS Local
2026-07-01
Terms of Reference for Individual Contracts: Digital Visibility National Consultant
(This work assignment description forms an integral part of the individual contract)
1. Requesting Office (hiring entity): Kigali Country Office, Rwanda
2. Project details (or ABOD details):
Title of project: Refugee Reach: Amplifying Voices Online
Purpose of project: Digital Innovation Fund Project: Refugee-led organizations (RLOs) play a vital role in community support and protection, yet they remain severely
underfunded—receiving less than 1% of global humanitarian aid. Many lack digital visibility, making it difficult to attract donors and partners. The project is supporting RLOs in Rwanda – many of whom have no website or social media – to enhance their online presence and showcase their stories, boosting their credibility to donors and the public. Participating RLOs will have a professional online presence and staff trained to maintain it and generate content, enabling them to more effectively showcase their work. This enhanced online presence will attract more partnership and funding opportunities, helping to ensure the sustainability of their activities.
Chart Field (budget) details: cleared with (NAME): Ahmad Waheed Homan
Description PTEO Amount
P
Project Project name T
Task E
Exp. Type O
Exp. Organization Currency Budget
Incubator/DI: Refugee Reach: Amplifying Refugee Voices Online E13329 2026-DER ABC-OPS-95730 95730-VD1C00J11T Select Relevant Select Relevant USD $38,847.00
3. Duration and dates of the assignment:
6 Months from the contract signing date
Work 100% (fulltime) during above-mentioned period: Yes 1 0Working Hours [check one]: ( ) Applicable () Not Applicable
Total amount of days/weeks/months to be worked: the estimate to complete the assignment 6 months
4. Location(s) (specify if working from home): based in Kigali, Rwanda
5. Assignment and/or Mission travel applicable Yes 1 No 0
If yes, specify destination(s) and period(s): mission travel expected to Mahama and Muhanga, organized by the Consultant.
6. Suggested fee
(daily/weekly/monthly/lump sum) and currency: Deliverables based, while travel to be arranged directly by the consultant.
Payment schedule: 15,000 USD paid on deliverables based, within a 6-month period.
7. General Background of Project or Assignment:
The Digital Visibility Consultant will be responsible for supporting Refugee-Led Organizations (RLOs) in Rwanda to establish and maintain a professional and sustainable digital presence. This includes developing cost-effective and user-friendly websites and social media platforms, training RLO members in digital storytelling and content creation, and providing strategic guidance to ensure long-term sustainability and autonomy.
The consultant will work closely with UNHCR Rwanda’s Community-Based Protection (CBP) team and selected RLOs, to deliver a structured training and support programs that empower RLOs to showcase their work, engage with donors and partners, resource mobilization and build credibility through strong digital presence throughout the project lifecycle.
Key Objectives
• Establish a professional and use-friendly digital presence for Refugee-Led Organizations (RLOs), including websites and social media platforms, while building their capacity to manage and update these tools independently.
• Ensure that all digital solutions are low-cost, easy to maintain, and technically accessible, enabling long-term sustainability within RLOs’ existing resources.
• Strengthen RLOs’ skills in digital storytelling, branding, fundraising and online advocacy, using accessible tools and inclusive communication practices.
• Enhance the visibility, credibility, and trust in RLOs’ work among donors, partners, and communities through strategic use of their digital platforms.
8. Occupational Safety and Health Considerations
To view occupational safety and health considerations for specific duty stations, please visit this link:
https://wwwnc.cdc.gov/travelSpecific Occupational Safety and Health Considerations to this assignment (if applicable): n/a
9. Overall Purpose and Scope of Assignment:
The consultant will undertake several key activities, including:
Training Delivery and Capacity Building
• Develop user-friendly training materials and toolkits (slide decks, handouts, tutorials, and/or guides) tailored to RLOs’ contexts
• Design and deliver a five-phase training program for RLOs tailored to their digital literacy levels and resources, covering:
• Importance of digital presence
• Website and social media setup using low-resource tools (e.g. WordPress.com, Wix, Carrd, Google sites, etc.) including through mapping user journeys and user testing for online features, refining and developing prototypes based on input and user testing feedback.
• Digital content creation (writing, photography, video, etc.) and storytelling using smartphones
• Platform maintenance, security, and basic troubleshooting
• Long-term digital strategy and sustainability
• Provide hands-on mentoring and follow-up support through the project lifecycle.
Technical Support
• Facilitate Focus Group Discussions to assess RLOs’ needs and digital capacity.
• Assist 20–23 RLOs in setting up low-cost websites using cost-effective platforms, with branding guidelines and a code of conduct. Digital presence set-up process must involve usability testing to ensure that sites developed deliver the required features and functionality identified by users and stakeholders.
• Support social media account creation and configuration (e.g., Facebook, Instagram, LinkedIn).
• Provide guidance on branding, SEO, and linking to platforms like COHERE, UNHCR HELP, and other relevant directories.
Content Development
• Train RLOs in creating compelling digital content (writing, photography, and multimedia) using accessible tools (e.g. smartphones).
• Collaborate with UNHCR External Relations to develop impactful stories and advocacy materials.
• Encourage inclusive and ethical storytelling practices that reflect RLOs’ values and humanitarian principles.
Monitoring and Evaluation
• Facilitate participatory monitoring activities and feedback sessions with RLOs.
• Support the organization of FGDs with RLO networks to assess progress, challenges, and gather feedback.
• Document lessons learned and best practices for replication.
Coordination and Reporting
• Maintain regular coordination with relevant UNHCR technical units (e.g., CBP, External Relations, Information Management, Protection, ICT, and Innovation Section) and provide periodic progress updates, including challenges, milestones, and recommendations.
• Submit a final report including training outcomes and impact, website and social media status, recommendations, and sustainability plans for scale-up.
10. Required level, qualifications and work experience:
Required Qualifications
• Undergraduate degree, and/or Advanced university degree in Communications, Digital Media, ICT, or a related field.
• Minimum 7 years of experience in web development, digital communications, and training delivery.
• Proven experience in using low-resource Content Management System (CMS) platforms (e.g., WordPress.com, Wix, Carrd, Google Sites).
• Strong facilitation, mentoring, and interpersonal skills.
• Familiarity with humanitarian principles, inclusive communication practices, and community engagement
• Experience working with grassroots or Refugee-Led Organizations is desirable
• Required: Fluency in English, French and Kinyarwanda.
Preferred Experience
Candidates should have at least 7 years of relevant experience, including:
• Website and social media development for non-profits or community-based organizations.
• Hands-on experience with open-source or freemium CMS platforms such as Joomla, Drupal, etc
• User Experience (UX) research and design, including conducting user interviews, usability testing, and applying human-centered design principles to ensure accessibility and relevance for diverse user groups.
• Training and capacity building in digital tools and content creation.
• Experience working in humanitarian or development settings, preferably with UNHCR or similar agencies.
Level of responsibilities required (mark as appropriate) for individual contractors and fellows:
1 The assignment is for an Individual Consultant
Qualification and experience required (degree required, years of work experience, field of expertise, language required):
Additional desirable qualification and experience:
11. Monitoring and Progress Controls (report requirements, periodicity, format, deadlines):
a. The final products (e.g. survey completed, data collected, workshop conducted, research documents produced specify): see session c. hereunder for specific products to be delivered and format. Timeline to be agreed with the consultant.
b. Work on the basis of time employed: Yes 0 No 1
c. If it is to result in a written product specify:
a. Number of pages:
b. Language(s):
c. Number of copies:
- Development of Training Toolkit
o Training toolkit for RLOs to expand web presence (2 weeks)
o Code of Conduct on Digital Engagement (2 weeks)
- Delivery of 5-Phase Training for RLOs
o Delivery of capacity building training in 5 phases for 23 RLOs (5 weeks)
- Focus Group Discussions
o FGD report: Baseline Assessment (1 week)
o FGD/KII report: Content Development (1 week)
o FGD report: Post-Training Evaluation (1 week)
- 23 Websites and Social Media Channels
o 23 RLOs have websites developed (8 weeks)
o 23 RLOs have social media channels established (2 weeks)
o 23 RLOs have long-term digital strategy, and sustainability plans to safely maintain the developed websites and social media channels with basic troubleshooting support. (2 weeks)
Standard Job Description
Required Languages
,
,
Desired Languages
,
,
Additional Qualifications
Skills
Education
Certifications
Other information
This position doesn't require a functional clearance
Remote
No