Director & Global Process Owner – Procure to Pay

The Director & Global Process Owner – Procure to Pay (P2P) reports to the Director of Accounting Operations and will be responsible for setting the strategic vision and operational execution of the global P2P process at Spotify. This role oversees global policy, compliance, and service delivery for vendor onboarding, purchase order compliance, invoice processing, payments, and employee expenses, with direct accountability for day-to-day operations in North America. You’ll partner closely with cross-functional teams across Finance, Engineering, Procurement, Tax, and Business Operations to ensure a globally standardized, efficient, and innovative Procure to Pay organization.

The ideal candidate will be a forward-thinking leader with experience managing both people and global processes, a passion for driving transformation, and deep knowledge of the end-to-end P2P value chain. You’ll champion automation and scalability while upholding best-in-class governance and controls.

• Lead the end-to-end Procure to Pay function, covering vendor master onboarding, PO compliance, invoice processing, payments, and employee expense reimbursement.
• Act as the Global Process Owner for P2P, setting standards, policies, and best practices to enable scalability and consistency across all regions.
• Develop and implement a global strategy to drive automation, reduce cycle times, and improve data accuracy and visibility.
• Ensure adherence to global compliance requirements, including tax regulations (e.g., 1099/1042), internal controls, and SOX standards.
• Manage the outsourced Procure-to-Pay (P2P) operations team, overseeing day-to-day service delivery, ensuring compliance with SLAs, and proactively identifying and implementing process improvements to drive operational efficiency and cost optimization.
• Define and monitor service delivery KPIs and SLAs, with accountability for achieving performance targets.
• Collaborate with Procurement and Finance partners to enforce PO policy compliance and promote disciplined spend governance.
• Maintain robust internal controls for vendor master data, including audit support, fraud prevention, and regulatory compliance.

• Champion a culture of continuous improvement, leveraging technology and process redesign to enhance user experience and productivity.
• Serve as the escalation point for operational or system-related P2P issues, ensuring timely resolution and cross-functional alignment.
• Drive adoption of global tools and platforms, working with Product & Engineering to improve integrations and automation capabilities.

• Minimum of 10+ years of professional experience, including 5+ years in P2P leadership roles, preferably in a global capacity.
• Proven experience managing and transforming end-to-end P2P operations across geographies.
• Strong understanding of vendor master data governance, invoice-to-pay processes, expense management, and PO compliance.
• Experience with SOX controls, global tax reporting requirements, and ERP systems such as Netsuite.
• Exceptional collaboration and stakeholder management skills, with a proven ability to influence across departments.
• Problem solver with strong analytical skills and a track record of delivering measurable process improvements.
• Strong communicator with the ability to articulate complex processes in a simple and user-friendly way.
• Experience in media, entertainment, or tech industries is a plus.

• This role is based in New York, New York
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home
• We ask that you come in 2-3 times per week.

The United States base range for this position is 184,335 - 263,335 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.