Director, Global Scam Prevention

Department: Technology

Team: Industry Security

Location: London with hybrid working, and travel required

Position type: Short Term Day Rate Contract (via Umbrella)

What the hiring manager says

"Fraud is one of the biggest threats to the digital economy, costing businesses and consumers billions annually. The GSMA is committed to leading the fight against fraud and scams that exploit mobile networks. As Director, you will play a critical role in shaping and executing GSMA’s anti-fraud strategy—developing intelligence-sharing initiatives, fostering industry collaboration, and driving measurable fraud prevention outcomes. This is an opportunity to work at the heart of an industry-wide transformation, engaging with mobile operators, financial institutions, and regulators to build a safer digital ecosystem."

Samantha Kight, Head of Industry Security

About the Team

The GSMA Industry Security team is continually enhancing the support offered to its membership as the threats targeting the mobile ecosystem emerge. Our vision is to provide value for our membership in three main areas:

• Industry collaboration by convening membership to define industry specifications, facilitating intelligence sharing, promoting baseline controls, conducting external collaboration to ensure industry alignment.

• Providing expertise through subject matter experts by supporting solution and service offering development to internal and external stakeholders, as well as promoting industry Fraud and Security awareness.

• Defining the future by looking forward by assessing, analysing and reporting on the industry threat landscape. This is also done through engagement with standards bodies and reviewing new technologies to ensure adequate protection by design.

About the Role

The Director, Global Scam Prevention will lead GSMA’s cross-industry strategy, bringing together the mobile ecosystem operators, financial institutions, regulators, and technology providers to combat scams and fraud targeting mobile networks. This role requires a leader who can develop, execute and deliver a Board-level programme and will be responsible for delivering a structured anti-fraud roadmap, enabling industry-wide collaboration, and ensuring fraud prevention initiatives have measurable impact.

Specific responsibilities will include:

1. Leadership of the Global Anti-Fraud/scams programme, aligning technical, Innovation, and policy-driven streams into a cohesive cross-industry strategy.

2. Delivery and execution – Oversee end-to-end transformation of scam prevention initiatives, ensuring measurable impact.

3. Cross-industry collaboration and governance – Serve as the primary liaison between mobile operators, banks, regulators, and cybersecurity bodies to drive fraud intelligence-sharing.

About You

• Proven leadership in fraud prevention, cybersecurity, risk management, or digital transformation within a telecom, financial institution, or fraud intelligence provider.

• Technical awareness of AI/ML-powered fraud detection, digital security frameworks, and telco fraud controls, or be able to work with others to make up for gaps in your experience.

• Deep understanding of telecom fraud mechanisms, including SIM swap fraud, call/SMS scams, phishing, and AI-driven fraud attacks.

• Track record in leading transformation programmes, or strong cross-industry collaboration experience, with expertise in aligning telcos and financial services on fraud mitigation strategies.

• Strong stakeholder management and executive influence, capable of engaging C-level leaders, policymakers, and cross-sector partners.

• Exceptional communication skills, capable of conveying complex fraud risk topics to technical and non-technical audiences.

• Display cultural understanding and sensitivity, recognising that GSMA is a global organisation with members from many countries and cultures.

• Be willing to do some global travel as required.

About your skills

The ideal candidate will possess a combination of the following skills and capabilities:

• Delivery – Is key to ensuring this programme meets the board level requirements

• Agility – Adaptability and agility is key as there are a lot of cross collaboration and changing influences depending on industry and member needs.

• Leadership – Leading a global topic across multiple stakeholders and organisations. Providing a clear internal and external strategy that they can benefit from.

• Teamwork – working across multiple departments and teams across the business, both locally and regionally.

• Influence – Required to deliver multiple strategies and deliverables. Working at many different levels across the business and wider ecosystem to showcase the anti-scam focus adopted by the GSMA and its members

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.

Contract type

Worker type

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.