Email Associate

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving livesevery day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart–We care deeply and commit to do what matters

Integrity–We build trust through our words and actions

Community-Together, we are an unstoppable force for good

Belonging-We serve as allies to the mission, and to each other

Progress-We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States.  The Trevor Project will not sponsor an employment visa for this position.

Role: Email Associate

Location: This role will be remote in the continental United States, Alaska, or Hawaii

Reports to: Senior Email Manager

Eligibility:  Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role.

Classification: Nonexempt Full Time

Union Role?  Yes

Salary Range: $30 - $32/hr

Summary: 

The Email Associate will be responsible for maintaining and nurturing The Trevor Project’s owned email channel, supporting the organization’s goals across its core program areas—including development, crisis services, research, advocacy, education, and more.

Reporting to the Senior Email Manager, the Email Associate will assist in implementing and optimizing email strategies. Responsibilities include writing email and blog copy, building and maintaining audience segments, creating emails using drag-and-drop and HTML tools, setting up automations, ensuring campaigns meet brand and email marketing standards, scheduling sends, and pulling performance data.

• Implement The Trevor Project’s email marketing strategy by drafting email copy, creating image assets as needed, building email sends, managing templates, and creating segments.
• Execute and optimize multiple email marketing campaigns simultaneously, aligned to distinct objectives and target audiences.
• Curate and edit email content, ensuring clarity, effectiveness, and alignment with brand voice and email best practices.
• Contribute to campaign planning by brainstorming compelling and strategic email content topics.
• Maintain and nurture mailing lists, including lead generation, list segmentation, retention efforts, and A/B testing strategies.
• Track and pull reports on email performance metrics (KPIs), contributing to continuous improvement through data analysis and debriefs.
• Serve as an internal expert on email marketing execution, supporting various departments across all program pillars—crisis services, research, advocacy, education, development, and more.
• Demonstrate fair, ethical, and equitable business practices.
• Learn eagerly, share knowledge appropriately, and improve continuously.
• Demonstrate successful planning and project management skills, including multitasking and working well within tight timelines.
• Work, communicate, and collaborate effectively with others.
• Demonstrate attention to detail and accuracy in all work.
• Demonstrate a commitment to fostering and maintaining an environment of belonging.
• Other relevant duties and responsibilities as assigned.

• Strong copywriting and editing skills for digital communications.
• Eye for design and knowledge of current email marketing trends
• Familiarity with email service providers (ESPs), especially Mailchimp or similar platforms.
• Comfortability with Google Suite, Adobe Creative Suite, Asana or similar platforms and tools
• Experience managing email segments, automations, templates, and A/B tests.
• Strong organizational skills with the ability to prioritize multiple projects simultaneously.
• Ability to communicate clearly and effectively across teams and departments.
• Demonstrated collaboration skills in cross-functional team settings.
• Creative thinking and problem-solving skills, balancing innovation with process.
• Demonstrated commitment to LGBTQ+ equity and alignment with The Trevor Project’s mission.
• Experience in nonprofit or not-for-profit environments is a plus, but not required.
• Proficiency in spoken and written English.

Why Trevor?

A career that truly makes a difference in the lives of LGBTQ young people–every single day

Outstanding benefits, including:

Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)

403(b) retirement plan with 3% match

Generous vacation and 13 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays and three half-day Fridays during the summer

Employee Assistance Program to  help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support

In-network mental health office and virtual visits are covered at 100%, and out-of-network visits are covered at an enhanced level.

Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and reimbursement to outfit your work-from-home space!)

Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high-quality on-demand courses.

Online Subscription to Headspace, a digital mindfulness and meditation platform

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. The Trevor Project is currently negotiating the first collective bargaining agreement with the union that will cover the terms and conditions of employment for this position.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here.  Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.