Department: IT Department
Team: IT Applications
Location: London
Position type: Short-term contractor (Inside IR35)
What the hiring manager says
"We're looking for a highly motivated End User Computing Engineer to make a crucial contribution to our digital-first initiative. This role has two key focuses: leading the ongoing upgrade of all corporate Windows devices from Windows 10 to Windows 11 and taking ownership of the project for management and improvement of our macOS environment."
About the Team
The GSMA M365 Business Applications team is a dedicated group of specialists responsible for our entire M365 ecosystem. We manage multiple M365 and Azure environments, ensuring everything runs smoothly for our 700 staff members and their devices as well as thousands of client users on our Membership platform. The M365 team is part of the wider IT Applications team who manage the GSMA’s core platforms; M365, Salesforce and Workday. The team have specialists in each area ensuring system availability and constant development & innovation are maintained for GSMA’s key processes.
About the Role
In this role, you will take ownership of our device ecosystem by leading the in-flight Windows 11 upgrade process for our Windows corporate devices. This includes deploying and managing our Intune-managed device management build and ensuring a secure and efficient transition for end-users. Your responsibilities will also include developing and implementing a robust macOS device management strategy using our existing platforms. You’ll have expertise in Microsoft Intune and autopilot with proven experience in similar upgrade projects as well as experience in macOS device management tools and best practices. This role provides a valuable opportunity to directly impact our digital-first initiative and ensure a secure and efficient computing environment across GSMA globally.
Your responsibilities:
Lead the Windows 11 upgrade for all corporate devices, including upgrades from Windows 10 and new device deployments, using Windows Autopilot and Intune.
Develop, maintain and patch Windows 11 Intune build images, ensuring they meet evolving GSMA needs, including timely patch deployments, firmware upgrades, and endpoint security solutions (antivirus, anti-malware).
Manage the roll-out of our Windows 11/MacOS upgrade process by scheduling and communicating effectively with end-users, providing clear instructions, technical support and training materials on Windows 11 and macOS features.
Troubleshoot and resolve technical issues related to the Windows 11 environment and Intune, minimising downtime and ensuring optimal user experience.
Collaborate with internal IT teams to align on technical direction, standards and best practices across all GSMA offices.
Proactively identify and resolve potential issues through pilot testing of device policy changes and application compatibility testing before widespread deployment.
Develop, implement, and manage our macOS device management strategy.
Evaluate, select, and implement appropriate tools and technologies for macOS device management (e.g. Jamf / Intune).
Build, deploy, and manage macOS device configurations, policies, and software deployments.
Provide escalated support to macOS users, addressing complex technical issues.
Contribute to continuous improvement of device management processes, including documentation, knowledge base articles, and participation in change management.
Monitor the health and performance of deployed devices and generate reports on key metrics.
Stay up-to-date with the latest Windows and macOS technologies, security best practices, and industry trends.
About You
Proven experience deploying and managing Windows operating systems (Windows 10, Windows 11) in an enterprise environment.
Deep knowledge of Microsoft Intune, including Autopilot, policy configuration, application deployment, and device management.
Experience with Windows 10 to Windows 11 upgrades, including application compatibility testing and troubleshooting within Intune.
Demonstrable understanding of device management principles and best practices, including cloud-based device management and zero-touch provisioning.
Proven experience in macOS device management, including MDM solutions (e.g., Jamf, Intune).
Scripting skills (PowerShell, Python, Bash) for automation and remediation.
Excellent troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills (written and verbal).
Hands-on experience with hardware, including laptops, PCs, and associated technologies.
Experience repackaging applications for deployment via Intune.
Ability to work independently and manage deployment schedules.
Ideally Microsoft 365 Certified: Endpoint Administrator Associate
Contract type
Short term ContractorWorker type
Contingent WorkerWorking at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.