Executive Assistant and Office Coordinator

As the Executive Assistant & Office Coordinator at CredLens, you will play a vital role in keeping our leadership team and organization running smoothly. You’ll provide executive and operational support to the CEO and leadership team, while managing the day-to-day coordination of the DC office.

This position is ideal for an early-career professional who is organized, resourceful, and passionate about mission-driven work. You’ll thrive if you enjoy wearing many hats, bringing calm and structure to fast-moving situations, and taking initiative to ensure that everything — and everyone — runs smoothly.

CredLens, launched in 2024 as the newest independent affiliate of Strada Education Foundation, is a national data trust focused on delivering verified outcomes insights for non-degree credentials. We help a range of organizations, such as credential issuers, funders, policymakers,  address the critical data gaps that prevent them from fully marketing and scaling their impact. CredLens is actively delivering outcomes insights to its stakeholders via enterprise-grade dashboards and visualizations and is the best-in-class solution to power ongoing research for industry-based, professional, and workforce credentials. 

• Provide executive administrative support to the CEO and full leadership team, managing complex calendars, meetings, and travel logistics.
• Anticipate needs, proactively resolve scheduling conflicts, and ensure leaders are well-prepared for meetings and deadlines.
• Draft correspondence, meeting materials, and presentations with professionalism and polish.
• Support internal and external communication, ensuring accuracy, tone, and confidentiality.
• Manage follow-ups and task tracking to ensure priorities move forward efficiently.

• Serve as the primary point of contact for DC office operations, maintaining a well-organized, professional, and welcoming environment.
• Oversee vendor relationships, office supplies, and technology needs.
• Support onboarding and offboarding logistics for new hires and contractors.
• Coordinate team meetings, retreats, and events — handling logistics, agendas, notes, and follow-up.
• Manage office budgets and expenses, submitting reports accurately and on time.

• Assist with cross-functional projects, providing administrative, scheduling, and coordination support.
• Track project milestones, deadlines, and deliverables to ensure accountability.
• Identify and implement process improvements to enhance efficiency and communication across teams.
• Serve as a culture ambassador, supporting internal communications and team engagement activities.

• Education: Bachelor’s degree in business administration, communications, public policy, or a related field preferred and/or equivalent work experience.
• 3–5 years of experience providing administrative or operational support, ideally in a start-up, nonprofit, or mission-driven organization.
• Experience coordinating across teams and supporting multiple executives.
• Demonstrated ability to communicate effectively with senior leaders and external partners.
• Proven track record of reliability, professionalism, and confidentiality.

• Communication: Exceptional verbal and written communication skills, with the ability to draft clear, polished, and professional correspondence for internal and external stakeholders. Comfortable representing the organization with poise and professionalism in written materials, meetings, and events.
• Organization and Time Management: Strong organizational skills with the ability to manage complex calendars, prioritize multiple tasks, and coordinate several projects simultaneously. Maintains focus and composure in a fast-paced environment while meeting deadlines with accuracy and care.
• Attention to Detail: Meticulous record keeping and scheduling discipline. Ensures accuracy in documentation, communications, and follow-through so that leadership and teams can operate with confidence and efficiency.
• Problem-Solving and Initiative: Demonstrates resourcefulness and sound judgment in addressing unexpected challenges. Anticipates needs, identifies opportunities for improvement, and takes initiative to find practical, effective solutions that keep work flowing smoothly.
• Adaptability: Thrives in a dynamic, evolving environment and is comfortable navigating ambiguity. Demonstrates flexibility, resilience, and a calm, solutions-oriented approach amid shifting priorities and startup pace.
• Personal Attributes: A self-starter who produces high-quality work independently while knowing when to seek input or collaboration. Brings professionalism, positive energy, discretion, and impeccable integrity to every interaction. Embodies CredLens’ “calm in the storm” ethos — steady, thoughtful, and proactive under pressure.
• Mission and Values Alignment: Deeply aligned with CredLens’ mission to improve transparency, quality, and equity in education and workforce data. Demonstrates commitment to building a strong, inclusive, and collaborative workplace culture and contributing to meaningful social impact through operational excellence.
• Diversity, Equity, and Inclusion Commitment: Actively values and advances diversity, equity, inclusion, and belonging within the organization. Seeks and incorporates diverse stakeholder perspectives in planning, communication, and execution, recognizing that inclusive collaboration leads to better insights and stronger outcomes.

Mission and Values Alignment:

Committed to providing equitable pathways to opportunity through PSET, particularly for individuals who have faced significant barriers. Demonstrated alignment with CredLens' guiding values, commitment to building a strong and healthy workplace culture, and working in a collaborative environment.    

Strategy and Innovation Leadership:

Adept at operationalizing strategy and effectively communicating strategic endeavors within the organization and in external contexts, both verbally and in writing. Particular skill in designing annual plans, monitoring progress, and refining plans as needed. Adaptable with tolerance for ambiguity. Able to problem-solve and navigate varied viewpoints. Capacity to refine efforts based on evidence that change is needed. Ability to lead efforts to visualize and monitor change. Capability to see and support innovative ideas and opportunities across the organization, and to embed innovation within operational plans. Capabilities in taking the perspective of others and adapting an agenda and approach – toward a shared aim - accordingly.   

Strategic Problem Solving: 

Ability to effectively utilize a hypothesis-driven approach to problem solving, with effective quantitative and communication skills. Ability to take on broad-reaching and sometimes ambiguous questions while working collaboratively and cross-functionally with Strada team members across the organization.  

Execution and Operations Leadership:

Ability to translate innovative, strategic ideas into tangible, actionable steps, as well as to effectively monitor progress and partner with others on identifying improvements during implementation to increase the likelihood of successful execution.  

DEI Commitment:

Commitment and professional experience advancing diversity, equity, and inclusion within and organization, including incorporating stakeholder perspectives in the design, implementation, and evaluation of strategic efforts.    

Relationship Building and Collaborative Capabilities: 

Demonstrated ability to cultivate, grow, and manage positive, mutually beneficial relationships at all levels of an organization and with partners outside the organization. Strong communication, interpersonal and relationship management skills—including identifying and working through challenges—underscored by strong judgment and emotional intelligence. Proven collaborator, able to work with colleagues at all levels in the organization. 

Diversity, equity, and inclusion are central to CredLens' organizational vibrancy, employee experience, and mission. We strongly encourage applicants from people of color/the global majority, immigrant, bilingual, and bicultural individuals; people with disabilities, members of the LGBTQIA2S+  and gender nonconforming communities; and people with other diverse backgrounds and lived experiences. We believe every member on the team enriches our workplace by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver critical insights and solutions.