Executive Operations Manager

Role: Executive Operations Manager 

Location: This role will be remote in the continental United States

Eligibility:  Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role.

Reports to: SVP Strategy & Innovation, Advisor to CEO

Classification: Exempt Full Time

Union Role?  No

Salary Range: 90-100K 

Summary: 

The Executive Operations Manager will support key Strategy & Innovation and Office of the CEO priorities that includes high-level governance and executive support functions, balanced with the essential logistical and administrative duties. In this role, you will be a strategic and administrative liaison with Trevor’s Board of Directors, be an administrative owner in key operational tasks, and be a project manager to provide structure and action on key executive priorities. You will work with the Board, senior leaders, and staff to ensure collaboration, interconnectedness, and optimization in processes and stakeholder engagement related to Board management and key strategic and operational capabilities.

• Executive and Board Governance Management
• Serve as the primary administrative and logistical liaison to the Board of Directors and its Committees, ensuring clear and timely communication
• Manage the full annual lifecycle of Board activities, including coordinating committee meetings, drafting agendas, preparing highly accurate pre-read materials, and ensuring seamless cross-Committee collaboration with staff liaisons
• Attend all Committee and Board meetings to capture, draft, and finalize official minutes and track resulting staff action items through completion
• Own and maintain the central organizational repository for all Board-related governance documents  and ensure compliance
• Working closely with the SVP of Strategy & Innovation, General Counsel, and other staff, ensure continuous improvement and streamlining of Board-related operations
• Partner with the Executive Assistant to the CEO and other team members to meticulously plan, set up, and manage all Board-related meetings and necessary communications
• Be the connective link across all staff liaisons to ensure communication and engagement workflows are adopted and efficient
• Develop support materials, communications, and presentations that support Board meetings
• Manage all logistics for both virtual and in-person Board meetings, including vendor coordination, travel, and meeting space setup

• Operational Support
• Provide operational and administrative support for key cross-functional capabilities driven by the CEO's office and Strategy & Innovation priorities
• Develop, implement, and manage detailed project roadmaps, work plans, and accountability structures, ensuring projects meet strategic goals and strict deadlines
• Drive continuous organizational efficiency by building and maintaining workflows that ensure collaboration, interconnectedness, and process optimization among all organizational verticals
• Manage essential daily administrative functions, including but not limited to processing mail and documents, coordinating operational services, and providing crucial logistical support where needed
• Provide crucial logistical and administrative support to the CEO’s office, including managing travel mileage/scheduling for gifted miles, ordering business cards, and coordinating operational services
• Working closely with the SVP of Strategy & Innovation, the General Counsel, and the Chief Financial Officer, facilitate the health and effectiveness of key executive capabilities, including risk management, Board management, physical mail and inventory management, knowledge management
• Work in close partnership with executive leaders to identify, develop, and implement solutions for strategic and operational challenges

• General
• Ensure key organizational documents and information are organized, accessible, and updated
• Ensure proactive communication and alignment on key operational projects and priorities
• Demonstrate successful planning, prioritization, and problem-solving skills, including managing multiple, complex tasks simultaneously and performing effectively within tight timelines
• Maintain an unwavering commitment to attention to detail and accuracy in all deliverables, particularly in high-stakes communications and materials presented to the Board and Executive Team
• Handle sensitive and confidential matters with the utmost discretion and integrity
• Support necessary administrative tasks relating to role responsibilities and cover operations matters as needed
• Demonstrate fair, ethical, and equitable business practices
• Learn eagerly, share knowledge appropriately, and improve continuously
• Work, communicate, and collaborate effectively with others
• Demonstrate a commitment to fostering and maintaining an environment of belonging 
• Other relevant duties and responsibilities as assigned
• 
  

• At least 5 years of experience in an executive support, management, or governance role, preferably within a non-profit, foundation, or comparable organization with a complex Board structure
• Demonstrated proficiency in high-level project management and coordination, with a focus on cross-functional strategic initiatives
• High-level proficiency in managing confidential information and sensitive matters and demonstrating the utmost discretion and integrity
• Exceptional written and verbal presentation skills, with a proven ability to draft clear, accurate, and concise documents (agendas, pre-reads, minutes) for executive and Board-level audiences
• Demonstrated excellence in stakeholder engagement and influence, including expert proficiency in managing upward communication and driving collaboration and accountability across senior leadership
• Superior organizational and logistical management skills, with a proven ability to manage multiple complex workflows, priorities, and deadlines simultaneously
• Proactive issue-identification and innovative thinking, with the ability to foresee operational bottlenecks and develop pragmatic, scalable solutions
• The ability to work independently to drive organization collaborations needed to successfully complete operational refinements
• Proactive issue-identification and innovative thinking and solutioning 
• Proficiency in spoken and written English
• Demonstrated successful planning and problem-solving skills, with proven ability to multitask and work well within tight timelines
• Proven ability to work, communicate, and collaborate effectively with individuals and teams at all levels, both internally and externally
• Attention to detail and accuracy in all work