Global Head of Facilities

Newlab is seeking a Global Facilities Leader. This role is for you if you thrive in a dynamic environment that demands both strategic and operational leadership. You will be accountable for developing standards that affect and apply to employees, customers, and third-party vendors/partners. Success in this role requires a deep understanding of facility management and hospitality, global vs. local operations, and maintaining high standards. 

There are three priorities for the role: 

1. Deliver a hospitality-driven facilities experience by ensuring exceptional daily operations, data-backed performance management, and high standards across internal teams and vendors. This starts with Newlab Brooklyn. 
2. Establish and maintain high facilities standards globally that ensure consistency, an excellent experience, and repeatability across all Newlab locations.
3. Lead new location onboarding, expansion, and capital projects to bring spaces online efficiently, safely, and aligned with Newlab’s operational and experience standards.

This is an in-person five-day per week role at Newlab Brooklyn with an expectation of frequent (e.g. 1-2x monthly travel). This role will report to the CEO, manage each location’s facilities leader as direct reports (3+ people), and manage a much larger team of vendors and support staff. Today, Newlab has active physical locations in Brooklyn and Detroit, with locations in the works in New Orleans and Riyadh. 

Roles & Responsibilities 

Operational Excellence 

• Develop, monitor, and meet operational and capital project budgets. Flag variances and implement corrective actions, and report status to leadership proactively. 
• Direct comprehensive preventive maintenance programs and schedules for all critical building systems (HVAC, electrical, plumbing, safety) and infrastructure. Ensure maximum operational efficiency, extended asset life, and code compliance.
• Strategic thought leader / partner on future facilities needs and existing facility operational improvements. Project manager for capital projects or similar initiatives.
• Develop location-specific SLAs and standards for facilities (e.g., with vendors).
• Develop and maintain global facilities protocols tailored to the diverse needs of Newlab’s member companies. 
• Develop and maintain global EHS protocols, including labs/shop safety protocols, tailored to the diverse needs of Newlab’s member companies. 
• Accountable for regulatory compliance for all facilities. Ensure proper documentation. 

Global Team & Vendor Management 

• Coordinate with local teams to ensure daily operations, including vendors, are meeting standards. 
• Collaborate and coach internal teams related to facilities or physical operations. 
• Ensure in-house and third-party facilities teams meet operational standards (e.g., ticket SLAs, move-in response times, cleanliness, safety).
• Manage vendor relationships to maintain high operational standards and appropriate cost vs. value. 
• Manage relationships with partner infrastructure providers. 

Location Onboarding & Compliance 

• Ensure new locations comply with Newlab standards at opening.
• Liaise with Construction Contractors as needed.
• Onboard and train local teams on EHS protocols.
• Implement SLAs with partner-led location facilities/tech teams.
• Support onboarding of shops/labs teams as needed.

Experience

• Operational Excellence: Proven record in driving operational efficiency and excellence in facilities management based in data-driven decision making.
• Vendor Management: Experience in managing vendor relationships to ensure high standards of service across a multi-location and global organization.
• Project Management: Capable of overseeing capital projects or similar and ensuring timely, within-budget delivery.
• Team Management: Demonstrable success in leading multifaceted teams and executing cross-functional projects.

Bonus for: 

• Experience in hospitality. 
• Engineering experience. 
• Experience in startup lab/shop/prototyping environments.
• Track record of building and managing community relationships.
• Projects completed in collaboration with government agencies. 

Compensation & Benefits  

• We expect this role's base salary to be $180,000 - $225,000 commensurate with a candidate's experience. 
• Eligible for a bonus program. 
• Comprehensive benefits.