Head of Project Delivery
60 Decibels60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.
We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change.
We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance.
By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.
About the Role
Our innovative approach uses advanced data collection techniques and AI analytics to measure and benchmark impact performance, helping our clients – investors, Fortune 500 companies, and NGOs – make informed, data-driven decisions. Backed by $8.8M in Series A funding, 60 Decibels is at the forefront of transforming how impact is measured and understood, and is entering its next phase of growth. You'll help us get there.
Our Professional Services team is at the heart of how we deliver on that promise—bringing timely, scalable, and high-quality insights to our clients around the world, with a strong focus on communities in the global South.
We’re looking for a seasoned operational leader to drive utilization, efficiency, and consistency across our delivery team to position us for greater predictability and profitability in our global, operationally complex market research & insights business. As a senior leader on the team, you’ll report directly to the COO and work closely across Service Delivery leadership, Finance, and the Executive Team.
What You’ll Do
Drive Operational Efficiency & Utilization
- Lead resource planning, staffing, and project allocation to optimize team utilization
- Build and implement a new, improved end to end system to track delivery KPIs like efficiency, on-time performance, and profitability
- Ensure we consistently deliver high-quality work, on time and within scope
Strengthen Systems & Processes
- Implement and maintain scalable, repeatable service delivery methodologies
- Identify gaps in workflows and drive continuous improvement across teams
- Champion the use of tools and dashboards that support data-informed decisions
Ensure Financial Health
- Partner with Finance to forecast and monitor revenue, margins, and capacity planning
- Track contract profitability and help refine pricing and scoping practices
- Use financial insights to inform operational decisions and long-term growth strategy
Collaborate & Lead Across Functions
- Work closely with Delivery, Finance, and Executive teams to align priorities and resources
- Partner with client-facing teams to ensure smooth transitions from sales to execution
- Support team growth through coaching, mentoring, and leadership development
Build for Scale
- Shape the future of the Professional Services function as we grow globally
- For senior candidates, there is a potential pathway to lead the function fully over time
About You
You’re a strategic operator and systems thinker, energized by the challenge of making teams more effective. You enjoy working across functions, translating complexity into clarity, and designing solutions that help people do their best work.
We think you’ll thrive if you bring…
- 10–15+ years of experience in professional services, consulting operations, or delivery management
- A proven track record of driving team utilization, delivery consistency, and operational performance
- Strong analytical and financial skills; confident using KPIs and forecasts to guide decisions
- Experience leading or supporting distributed, global teams
- Excellent communication and collaboration skills—able to work across all levels of the organization
- A growth mindset: open to evolving responsibilities and potentially leading the function long-term
Bonus points for:
- Experience in research, survey, or impact measurement services
- PMP, Lean Six Sigma, or other process improvement certifications
- Experience scaling services in mission-driven or high-growth environments
- Experience working across multiple countries and employment contexts
Why 60 Decibels?
- Work on meaningful challenges with global impact
- Join a curious, mission-aligned, and genuinely kind team
- Lead a strategic function with the trust and support of leadership
- Be part of building a company where people love to work—and grow
📨 Sound like a fit?
If you're ready to raise the bar in operational excellence and project delivery for a company committed to listening and impact, we’d love to hear from you.
Location: The Head of Project Delivery will be based in our London office.
Compensation: 60 Decibels offers a competitive salary and benefits package and the opportunity to work in a flexible, fun and supportive environment. The salary range for this position is GBP 90,000 to 115,000 depending on relevant experience, plus a 15% performance bonus. We also have unlimited leave and recharge days offline on the first Friday of every month.
About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.
We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.
Extra Perks: Please note these benefits are only offered to full time employees. We have an unlimited leave policy and a monthly recharge day, on the first Friday of each month. We are a globally distributed team and you’ll get the chance to work with colleagues from around the world.
Want to get to know us a little better?
> Sign up to receive The Volume, our monthly collection of things worth reading.
> Visit our website at 60decibels.com.
> Read about our team values here.
Please note that your responses to the questionnaire really helps us get to know you more and we prioritize candidates that complete the application questionnaire.