HR Advisor

TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Our platform connects a thriving global community of pet lovers through a unique trust-based membership model. We’re on a mission to create a world where pet owners can travel with peace of mind , knowing their pets are in safe hands, while sitters enjoy unique homestays around the world.

Our vision is simple: to become the world’s most loved travel solution for pet people - and we’re making it a reality. With almost 250,000 members worldwide with the ambition of scaling to 1 Million, 97% say we have improved their lives, and our growth is high as word-of-mouth fuels a fast-growing, passionate community.

TrustedHousesitters was named one of Escape the City's top organisations to work for in 2023 and we were proud to be part of the 2024 cohort of Technation’s Future Fifty, the UK’s leading pre-IPO programme. In October 2024 we secured B Corp certification, reflecting our commitment to our people, the planet and pets across the world. 

At TrustedHousesitters, we embrace a collaborative, high-impact work environment where innovation, individual accountability, and ownership drive everything we do. We believe in empowering our people to see the real impact of their work. Every team member plays a role in crafting quality experiences for our members, and we continuously push ourselves to improve, iterate, and innovate always with the goal of strengthening our global community of pet lovers.

Now is an exciting time to join TrustedHousesitters where innovation, advocacy and community-driven growth are at the heart of our success. If you're looking to make a real impact in a mission-led, fast-scaling tech business, this is the right place for you.

The Role

We’re looking for a confident and capable HR Advisor to support our growing team and evolving People & Talent function at TrustedHousesitters.

Reporting to the Senior People Partner, you’ll act as a trusted first point of contact for line managers and employees on day-to-day HR matters, while helping us build and maintain a people experience that reflects our values and supports our long-term goals.

This is a great opportunity for someone with existing experience in employee relations and generalist HR advisory work who is looking to build their business partnering skills in a purpose-led scale-up environment.

• Employee Relations: Act as a first-line advisor to managers on ER queries including policy interpretation, investigation processes, and outcomes. Lead on non-complex disciplinary and grievance cases and support the Senior People Partner on more complex ER casework.
• Policy & Process: Draft, update and maintain internal HR policies and procedures, ensuring compliance, clarity and accessibility. (We use Notion to host our policies!)
• Team Support: Provide timely, consistent guidance on employee requests such as flexible working, reasonable adjustments and other day-to-day policy matters.
• HR Projects & Partnering: Provide support to the Senior People Partner on people initiatives and process improvements across the employee lifecycle.
• Collaboration: Work with People Operations and the People Experience team to offer HR insights, support cross-functional projects and promote best practice.
• Reporting: Produce regular reports and checks such as quarterly absence data and holiday balances, using HRIS (we currently use Zelt) and Google Sheets.
• General Administration: Support with essential HR admin tasks including document management, template updates, and internal comms.

• Proven experience in a HR advisory role, preferably in a scale-up or fast-paced environment.
• Comfortable leading or supporting on disciplinary and grievance investigations.
• Solid knowledge of employment law, HR policy and best practice.
• Confident in providing advice and 1st-line support to managers and team members across all levels.
• Highly organised and detail-oriented, with excellent communication skills.
• Able to balance pragmatism with empathy and a strong sense of fairness
• CIPD Level 3 or 5 qualified (or equivalent hands-on experience).
• Experience using HRIS platforms and Google Workspace is a plus.

Interviews will be held w/c 1st September.

If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you!

In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).

At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability.

Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.