Immigration Support Coordinator

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE TEAM

The Student Life team is at the heart of our university's vibrant community. We are committed to creating a dynamic and supportive environment that fosters students’ interests within and beyond their mission, an authentic pan-African network, individual student growth, well-being, and opportunities for fun! Our team is dedicated to providing exceptional services and experiences that enrich the lives of our students. We strive to build a strong sense of belonging and empower students to reach their full potential.

ABOUT THE ROLE

The Immigration Support Coordinator is responsible for ensuring that ALU’s international students have a smooth, compliant, and well-supported experience with all immigration processes in Mauritius. This role is central to student success, managing visa and permit applications, renewals, and compliance with local immigration regulations.

You will serve as the primary liaison between students, ALU leadership, and government agencies, providing clear guidance, expert advice, and timely support throughout the permit lifecycle. The role requires meticulous attention to detail, strong organizational skills, and the ability to track complex cases, anticipate challenges, and implement effective solutions.

This position also contributes to process improvement and quality assurance, helping ALU maintain robust, efficient, and compliant systems for international student administration. The ideal candidate is proactive, analytical, and capable of balancing operational excellence with exceptional student service, all within a fast-paced, high-growth educational environment.

ROLE RESPONSIBILITIES

1. Immigration Services:
• Advisory and Compliance: Offer expert advice on immigration processes, ensuring students are well-supported and compliant with local regulations.
• Permit Management: Meticulously manage the permit application and renewal process, liaising with government agencies and ensuring timely submissions.
• Stakeholder Liaison: Maintain robust communication channels with external agencies, ensuring a seamless support system for students' immigration-related needs.
• Case Management: Keep track of student permit applications, manage communication, and address complex cases proactively.

1. Consultation and Quality Checks for Processes & Policies

• • Prioritize consultations specifically for process and policy development, adjusting as required for critical needs.
  • Provide strategic advice primarily for the formulation and assessment of policies, reducing involvement in routine tasks.
  • Implement semi-annual quality reviews, concentrating on essential metrics and efficient auditing methodologies.

REQUIRED EXPERIENCE

• Hold a bachelor’s degree or Higher Certificate Diploma: Public Administration, Management, International Relations, Political science or similar.
• If no bachelor’s degree, 5 years post diploma work experience
• 1 year post university  graduation experience 
• Excellent IT skills, with particular experience in Salesforce CRM
• Knowledge and experience of international student administration 
• Understanding and experience of the student permit application
• Experience of managing conflicting priorities and organising own work to deliver targets and effectively meet deadlines within a high-volume environment 
• Excellent attention to detail and customer service skills 
• Experience of working as a team with a flexible approach to delivering team/institutional objectives 
• Ability to understand, summarize and convey complex information that needs careful explanation or interpretation, e.g. legislation or regulations

REQUIRED COMPETENCIES

• Excellent attention to detail and the ability to maintain work of high quality 
• Analytical skills and a systematic approach to work 
• Willingness to work flexibly
• Fluency in English, French (speaking, writing and reading). Understanding and communicating in Mauritius Creole is required.

What gets us excited

• Creative thinking and practical problem solving
• Systems thinker with data and analytics orientation
• Experience working with Salesforce
• Experience working at a higher education institution in Africa
• Strong passion for succeeding, contagious energy, and a desire to have fun in the process
• High comfort level working within a self-directed culture and navigating ambiguity
• Openness to constructive critique and curiosity to learn from other perspectives
• Passion for Africa and education

Location: ALC Mauritius.