Information Technology and Operations Administrator

Internal/External Posting Notice

Title: Information Technology and Operations Administrator

Department: Finance & Operations

Status: Full-time, 1-year term, unionized

Immediate Supervisor: Manager, Information Technology and Operations

Salary: $67,966.33 - $89,439.04

Level: Band 2

Application Deadline: February 4 , 2026

Vacancy Type: Existing opening

Oxfam Canada is an affiliate of the international Oxfam Confederation networked in over 85 countries as part of a global movement for change. Our mission is to build lasting solutions to poverty and injustice with a focus on improving the lives and promoting the rights of women and girls. We work directly with communities, partners and women's rights organizations to challenge the systems that perpetuate inequality and keep people poor. Together we seek to influence those in power to ensure that women trapped in poverty have a say in the critical decisions that affect them, their families and entire communities. That’s why we believe that ending global poverty begins with women’s rights.

Oxfam Canada offers a generous compensation and benefits program, but more than that, we offer the opportunity to be a part of our global movement for change. If you advocate for gender equality, are passionate about women’s rights, and share our values of Equality, Empowerment, Solidarity, Inclusiveness, Accountability, and Courage – we want you on our team!

SCOPE OF POSITION:

Reporting to the Manager, Information Technology and Operations (IT/O) the Information Technology (IT) and Operations Administrator will provide support to the priorities of IT and Operations Unit including special projects, system updates, project documentation and onsite or remote support. The responsibilities include technical, operational and administrative tasks to support information technology and operations projects and initiatives that improve the function, efficiency and security of Oxfam Canada’s information technology and operations infrastructure.

The IT and Operations Administrator role requires a comprehensive experience in IT service management, infrastructure, project management, and information security. Equally important is a strong focus on providing exceptional customer service to support the organization’s operational needs effectively.

This is a full-time, one-year term position requiring onsite work at our Ottawa headquarters, five (5) days per week.

MAJOR RESPONSIBILITIES: (This is not an exhaustive list of duties to be performed)

• Support the IT team to ensure the computer network operates smoothly, efficiently and securely.
• Provide onsite and remote technical support for IT systems and networks.
• Implement key project tasks related to IT and operations priorities as directed by the Manager, IT/O.
• Help maintain system security and safety standards.
• Perform system updates and assist with hardware and software configuration, installation, and maintenance.
• Prepare project documentation and ensure secure storage of all project materials.
• Provide technical support for virtual and in-person meetings.
• Update and maintain accurate inventory of all hardware and software resources.
• Respond to and resolve service tickets promptly.
• Offer technical support to users by responding to questions and concerns.
• Support package and disseminate computer equipment and retrievals including updates to asset inventory system.
• Provide Administrative support to triage incoming mail, couriers, and equipment as required.
• Perform backups and restore data as needed.
• Other duties as assigned.

REQUIRED KNOWLEDGE, EXPERIENCE & COMPETENCIES:

• Post-secondary education in Computer Sciences or Network Administration.

• Professional certifications in IT service management, project management, or information security (preferred).

• Strong background in IT infrastructure, service management, project management and information security.
• Minimum of three (3) years’ experience in IT customer service and infrastructure-support role.
• Demonstrated commitment to global justice, women’s rights, gender equality and social change.
• Solid knowledge and hands-on experience with:
  • Microsoft Active Directory
  • Microsoft Azure
  • Office 365 Tenancy
  • Windows Server Operating Systems
  • Ticketing systems like ServiceNow, JIRA, Freshdesk, and similar
  • Microsoft Windows Operating Systems
  • Microsoft Office and other desktop productivity tools
  • WAN/LAN Networking
  • Enterprise Antivirus and Firewall technologies.
  • VOIP systems and telephony
  • VMWARE Operating Systems and admin experience.
    
• Experience in installing and configuring system hardware, software and third-party software.
• Ability to create clear, user-friendly technical guides.
• Knowledge of backup and data security best practices.
• Excellent English communication skills (oral and written).
• Ability to set priorities and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Demonstrable high standards of ethical conduct, honesty and integrity, with a high sense of accountability.
• Strong troubleshooting, analytical and problem-solving skills.
• Service-oriented, empathetic, and tactful approach to end-user support.
• Strong interpersonal skills, and ability to collaborate effectively with both technical and non-technical colleagues
• Ability to work effectively in a diverse, inclusive work environment.
• Ability to work on-site in the headquarters with occasional on-call availability.
• Experience working in a unionized environment is an asset.
• Willingness to sign and abide by the Oxfam Code of Conduct.
• Demonstrated commitment to feminism, anti-racism, justice, equity, diversity and inclusion.

In addition to competitive pay, Oxfam Canada Offers:

• 35-hour work week and the ability to work flexible hours.
  
• 4 weeks of paid vacation per year, prorated based on FTE equivalence, plus paid office closure from December 27 to 31.
• Extensive health, dental and wellness coverage for staff and their dependents.
• Paid sick days, and additional time off for personal and care responsibilities.
• Pension plan contributions.
• Caring, compassionate and supportive work environment that recognizes that work is one of the many responsibilities we have to prioritize in our lives.
• Regular opportunities for all staff across Canada to meet – in person and virtually – to learn, connect and grow as a team!
  

** MUST be eligible to work in Canada **

We recognize that structural barriers shape experiences and job qualifications. If you don’t see yourself reflected in every job requirement listed in the posting above, we still encourage you to apply!

As an organization and as individuals, we stand against all systems of oppression, violence, and hate. We stand for justice, equity, diversity, inclusion (JEDI) and decolonization within our organization and society at large, guided by our Anti-Racism and Anti-Oppression Principles (ARAO), our Feminist Principles, and our six core values: Equality, Empowerment, Solidarity, Inclusiveness, Accountability, and Courage. Our Strategic Framework 2021-2025 has a commitment to grow as a feminist, diverse and inclusive organization. To that end, we have created an Anti-Racism, JEDI and Decolonization Strategy 2023-2025 with a vision to become a more just, inclusive and equitable organization, unbound by the oppressive systems of racism, white supremacy, patriarchy and the legacy of colonialism that have fueled global poverty and inequality.

We prioritize creating a compassionate, inclusive workplace where everyone feels valued and connected. We are especially eager to hear from women and gender non-conforming individuals, Indigenous peoples, Black and racialized communities, 2SLGBTQI+ individuals, persons with disabilities, immigrants to Canada, and others from underrepresented groups.

If you require adaptive measures during any stage of the recruitment process, please notify us at CAN-FA-Accommodation@oxfam.ca or (613) 237-5236. We are committed to providing accommodations to meet your needs. Oxfam Canada has an accommodation policy for persons with disabilities. The job posting is available in alternate formats.

At Oxfam Canada, we are committed to fair, transparent, and human-centered recruitment and selection practices. We do not use artificial intelligence (AI) in any stage of our recruitment or selection processes currently. All decisions are made by trained human personnel.

Important Note: Offers of employment are conditional upon signing our code of conduct, satisfactory references, and any required screening checks. At Oxfam Canada, we place a high priority on ensuring that only individuals who share and demonstrate our values join our team.

For additional career opportunities, visit oxfam.ca/employment-opportunities. Please note that we do not offer internships or overseas volunteer placements.

We welcome you to join our movement – sign up for news and updates today.

We thank all those who apply, however, only those selected for an interview will be contacted.