Information Technology Systems Lead

Mennonite Economic Development Associates (MEDA) invites applications for an IT Systems Lead to join our dedicated and talented team in our mission to create business solutions to poverty!

MEDA’s work is built on a foundation of Mennonite business roots and faith-based values, within the global context of the UN Sustainable Development Goals. We believe business solutions are effective interventions to address poverty. Through a market-systems approach and strategic partnerships, MEDA enables access to finance and provides business and technical expertise to build transformative agri-food market systems that create decent jobs, allowing traditionally excluded groups to become active participants in a sustainable economy. MEDA welcomes all who share our values and want to join us in our mission. To find out more about MEDA, please visit our website at www.meda.org.

POSITION SUMMARY

This is a currently available vacancy.

The IT Systems Lead is responsible for task and project management in the areas of desktop support, systems administration, and security operations. They have a global responsibility for ensuring staff are equipped, provisioned, and trained to use MEDA’s information technology systems effectively. This role will coordinate and collaborate with team members across the organization

overseeing IT processes, systems, and infrastructure to ensure they securely, efficiently, and strategically support global business operations.

Current Project Responsibilities will include:

Optimizing the delivery and retrieval of desktop assets to users. Cleanup of SharePoint access and permissions. Creating and updating current IT procedures. Formalizing processes and assisting in areas of automation to reduce overall effort.

Job Status: Full-time

Start Date: January 2026

Location(s): Hybrid-Waterloo, Minimum 2 days in office per week

MAIN RESPONSIBILITIES INCLUDE:

• Provide excellent customer service in the form of timely online and in person user support globally
• Participate in business and technical IT solution implementations, upgrades, enhancements, and conversions.
  
• Manage and maintain the internal departmental website, ensuring information is current and useful. Assist other departments and teams in doing the same.
  
• Support the privacy directives of the Information Technology Department.
• Global asset procurement, maintenance, and tracking. Develop and maintain MEDA’s procurement procedures, manage warranties, ensure quality control and tracking of procured equipment and set up for users, manage inter office shipments and maintenance of the asset management system.
• Proactively monitor the organization's overall security posture, reviewing threat intelligence sources, updating security measures, addressing incidents in a timely manner, documenting learning, and facilitating staff training.

REQUIREMENTS

Education: Post secondary education in Information Technology, Computer Science or related field.

Experience: 4-6 years of similar/related experience.

Technical Expertise: Microsoft365 administration. Experience with Sentinel and monitoring of security incidents. Knowledge of a variety of SAAS-based services to provide key business functions. Exposure to Microsoft licensing. Experience with IT procurement and accounting practices.

ADDITIONAL QUALIFICATIONS INCLUDE:

• Appreciation and support of MEDA’s faith statement, values and goals
• Ability and willingness for frequent travel to developing countries
• Excellent communication and interpersonal skills
• Detail oriented with a proactive approach and strong troubleshooting skills
• Security focused mindset

APPLICATION DEADLINE: December 31, 2025 @ 10:00 pm EST.

MEDA welcomes and encourages applications from all genders, backgrounds, religions, cultures, nationalities and abilities.

Accommodations are available on request for candidates with disabilities taking part in the selection process.

MEDA is not in a position to sponsor or assist candidates in obtaining work permits. Employees are required to establish that they will be able to work legally in the country the role is in, during the course of employment.

MEDA does not use AI for screening, assessing or selecting applicants