Instructional Assistant, Low Voltage

POSITION TITLE: Instructional Assistant, Low Voltage and Data Center
DURATION: Contract (up to 3 months)
LOCATION: Columbus, Ohio

What You Will Do

As an Instructional Assistant for the Low Voltage Telecom program, you will play a key role in supporting learners as they prepare for careers in IT infrastructure and data center operations. Your responsibilities will include:

• Assist the Technical Instructor with delivering a structured, approved curriculum focused on data center skills.
• Support remote classroom facilitation in an interactive, hands-on style.
• Enforce and model appropriate remote classroom decorum and professionalism.
• Take and track daily learner attendance in Salesforce and/or LMS.
• Coordinate with the Instructor to prepare lab tools and resources in advance of sessions.
• Lead instructor-approved study groups based on learner performance and needs.
• Provide one-on-one tutoring and support for learners who are struggling.
• Be prepared to step in and lead a lesson in the event of instructor absence (short-term only).
• Ensure all classroom or borrowed equipment is returned and properly stored.
• Monitor learner engagement, flag challenges early, and collaborate with instructors and coaches to provide support.
• Implement individualized study plans for learners when necessary.
• Assist with learner progress tracking, grading, and real-time data entry in Salesforce or Canvas.
• Participate in instructional staff meetings and regular learner progress reviews.
• Reinforce class policies including dress code, attendance, and participation.
  
  

What You’ll Bring to Us

Professional Qualifications:

• Graduate of a Per Scholas training program (preferred), ideally in IT Support, Infrastructure, or Data Center tracks.
• Successfully obtained all certifications offered in the program (e.g., CompTIA A+, CompTIA Network+, or equivalent).
• Strong foundational understanding of:
• Networking fundamentals: OSI model, IP addressing, routing/switching basics.
• PC hardware architecture: BIOS/UEFI, RAM, CPU, storage, peripherals.
• Operating Systems: Hands-on experience with both Windows and Linux environments.
• Linux CLI proficiency: Navigation, file management, basic commands.
• Windows troubleshooting: Task Manager, Process Monitor, CPU/memory analysis.
• Familiarity with:
• Active Directory and related services (DNS, DHCP, GPOs).
• Virtualization platforms: VMware or VirtualBox.
• Cat5/5e/6 cable handling including termination and patch panel work.
• Classroom equipment setup, hardware configuration, and basic IT lab support.
• Experience using or supporting Learning Management Systems (LMS) and digital tools (e.g., Canvas, Salesforce, Zoom).
• Ability to teach and support in a highly interactive, hands-on training environment.
• Strong attention to detail, organizational skills, and ability to multitask.
• Responsive communicator; comfortable with live feedback and digital communication.

Compensation 

For this role specifically, we are targeting a compensation of $18.00 an hour. 

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