IT Administrator

We are looking for a proactive, engaging, and technically adept IT Administrator to join our Finance & Administration team here at Common Cause. This is a crucial role supporting all teams across our organization to become more efficient and effective as we bring greater centralization to our IT operation.

In this role, you will provide IT support and security for our entire organization through managing a secure IT infrastructure; leading engaging technical trainings; and ensuring all staff have hardware, software and technical resources and knowledge they need to do their work effectively and safely. This is a great opportunity for someone with strong technical skills and a desire to teach others to be more effective with their tools, and an interest in protecting our democracy.

This is a full-time role reporting to the Director, IT; this role is based in Washington, DC, with an expectation to come into our office at least two days per week. We hope our new IT Administrator will join us in April.

Responsibilities  

Provide IT support and training for staff

· Provide support to resolve IT questions and issues faced by staff, either through Zendesk, virtually or in-person 

· Develop and execute a series of staff-wide trainings to increase staff members’ awareness and understanding of key technical, IT, software, and hardware skills, planning for teammates with different levels of technical knowledge 

· Train staff to identify and avoid security risks

· Create and manage a resource center of training materials for staff to access at any time to support their understanding of our IT products

· Write technical support documentation for IT infrastructure and applications

Manage our Microsoft platform and other software subscriptions

· Manage all Microsoft 365 license subscriptions for Common Cause

· Create and manage all Microsoft groups and permissions for Common Cause staff

· Manage all distributions lists used by the organization

· Manage subscription inventory and provision and deprovision accounts for multiple different platforms used by the organization (Google Workspace, Zoom, WordPress, Action Network, and more

·  Manage and maintain our DNS configurations

·  Identify and eliminate security risks in our systems, including recommending, testing and implementing system and security upgrades

Manage Common Cause’s technology hardware inventory

·    Permission and ship new computers and other technology as needed

·    Refurbish and reprovision all technology hardware as needed

·   Manage computer and hardware inventory

·   Set up user accounts, permissions and passwords

Collaborate on the development of IT Strategy

·  Identify the organization's IT needs and analyze business requirements for systems

· Create and implement IT policies and standard processes

· Develop and manage automated workflows across the organization

· Collaborate in the creation and management of the IT Budget

· Other duties as assigned

• A strong commitment to Common Cause’s nonpartisan mission and to advancing racial equity through our national agenda
• A commitment to equity in the goals of your work and in how you work with others 
• Openness to feedback and awareness of your own strengths and areas for growth    
• A track record of working collaboratively with others, and an ability to quickly build relationships and credibility with stakeholders with varying levels of technical skill
• Strong organization skills and attention to detail, with an ability to manage multiple short- and long-term projects and priorities at once, and to manage your time independently
• Critical thinking skills and a resourceful approach to problem-solving
• Strong written and oral communication skills, with the ability to explain complex topics in non-technical terms
• Understanding of the importance of change management in organizational settings, with the ability to lead through influence to meet common goals  

• Have provided technical IT support to staff 
• Have led technical trainings for staff members with wide range of technical fluency 
• Fluency with Microsoft 365, including experience functioning in Admin Console  
• Demonstrated knowledge of IT security best practices 
• Familiarity with both PC and Mac operating systems, and ideally experience managing hardware inventory 
• Ability to travel 1-2 times per year for team and/or all staff retreats 
• Ability to work in-person in our Washington, DC office at least two days per week 
• Per our nonpartisan policy, Common Cause staff members may not currently be in elected office (or running for office); on the Steering Committee or Finance Committee for any political candidate; or affiliated with the leadership of a political party 

• This position is included in a union-represented collective bargaining unit and specific employment terms and conditions are subject to collective bargaining negotiations. 
• Common Cause is unable to sponsor or take over sponsorship of an employment visa at this time; please note that if hired, you will be asked to produce documentation for authorization to work in the US.  

Common Cause is an equal opportunity employer and welcomes applicants of any race, creed, color, religion, ethnicity, national origin, income class, political affiliation, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or marital status, as well as applicants who have been previously incarcerated. 

Common Cause (501(c)(4)) and Common Cause Education Fund (501(c)(3)) are nonpartisan, nonprofit grassroots affiliate organizations dedicated to upholding the core values of American democracy. We work to create an open, honest, and accountable government that serves the public interest; promote equal rights, opportunity, and representation for all; and empower all people to make their voices heard in the political process.   

Founded in 1970 and headquartered in Washington, DC, Common Cause has members and supporters living in every congressional district in the United States, and offices in 23 states around the country.