IT&S Infrastructure Manager

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart–We care deeply and commit to do what matters

Integrity–We build trust through our words and actions

Community-Together, we are an unstoppable force for good

Belonging-We serve as allies to the mission, and to each other

Progress-We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States.  The Trevor Project will not sponsor an employment visa for this position.

Role: IT&S Infrastructure Manager

Location: This role will be remote in the continental United States, Alaska, or Hawaii

Reports to: Director of IT and Security

Classification: Exempt Full Time

Union Role?  No

Salary Range: $100,000-$120,000

Summary: 

The IT & Security team at Trevor is focused on providing a people-centric, easy to use, always available, and frictionless experience for all staff, contractors, and volunteers. Equally important is maintaining the highest standards of data security and ensuring proper controls are in place and enforced. 

As the IT&S Infrastructure Manager, you will oversee the team that manages and supports the organization’s network, endpoints, cloud/SaaS applications, identity and access management, security platforms, hardware, and other enterprise applications and suites. This includes day to day management, preventative maintenance, monitoring, continuous improvement, incident response and resolution, and disaster recovery planning. 

You will ensure that the IT&S Infrastructure Team’s strategy and execution is aligned with the departmental and vertical roadmaps, as well as the organization’s mission, values, and strategic plan. 

• Develop and implement best-in-class policies and documentation for supporting the Trevor IT & Security platforms
• Ensure the secure handling and protection of highly confidential and sensitive data across IT systems and infrastructure
• Define requirements for and conduct regular security and performance audits on networks, endpoints, and cloud/SaaS services in alignment with industry best practices
• Monitor and report on IT&S Infrastructure Team volume, bandwidth, and survey metrics
• Identify and act on opportunities to improve software platforms, security systems, and other aspects of IT Infrastructure
• Create, maintain, and regularly test the organization's disaster recovery plan
• Proactively track and mitigate cybersecurity threats and manage the organization’s cybersecurity training program
• Support the Technology Support Manager in developing content, training, or documentation to help proactively prevent recurring Infrastructure issues that impact staff
• Act as an escalation point for advanced issues involving IT Infrastructure systems and platforms
• Monitor the performance of the IT&S Infrastructure Team with a focus on support and professional development through the use of weekly 1:1 meetings, individual development plans, and other appropriate tools
• Contribute to and facilitate the continuous improvement of the IT & Security Knowledgebase
• Participate in the development of the verticals budget, workforce plan, strategic plan, and other processes as requested
• Demonstrate fair, ethical, and equitable business practices
• Handle sensitive and confidential matters with the utmost discretion and integrity
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of belonging 
• Organize and report on the Infrastructure teams projects and tasks to the Director of IT & S.
• Other relevant duties and responsibilities as assigned

• 3 or more years of combined education, work, and/or certification experience with demonstrated expertise in IT and Security planning, implementation, and maintenance. 
• 2 or more years of experience in Information Technology Management.
• Proficiency in: 
• Identity Access Management
• Help Desk Support
• Automation
• Business Continuity and Disaster Recovery
• Leading small impactful teams
• Project management and delegation

• Proficiency in spoken and written English

Why Trevor?

Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.

Outstanding benefits, including:

- Comprehensive health coverage, including plans that support various gender affirmation care needs

- Mental health resources, with access to virtual care and a variety of in and out of network options for support

- 403(b) retirement plan with a 3% employer match, vesting over three years

- Generous paid time off and company holidays to rest and recharge

- Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources

- Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here.  Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.