Knowledge Management & Learning Coordinator

Knowledge Management & Learning Coordinator

Contract type: Fixed, 40 hours per week

Location: Islamabad, Pakistan.

Salary: Competitive with benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

WaterAid is an international non-governmental organisation based in the United Kingdom and established since 1981. The country programme of WaterAid in Pakistan has been in operation since 2006 and under an MoU with the Ministry of Interior. Our mission is to transform lives by improving access to safe water, sanitation and hygiene (WASH) in the poorest communities. It supports local organisations and governments to set up low cost and sustainable WASH solutions that can be managed by the community.

About the role

As our Knowledge Management & Learning Coordinator,you will lead the development and dissemination of high-quality WASH knowledge products aligned with strategic priorities, ensuring evidence and lessons learned are effectively packaged for diverse audiences. You will strengthen internal knowledge-sharing systems and promote a culture of learning through collaboration and exchange, while enhancing external visibility and strategic communication to increase organizational influence and contribute to improved WASH programme outcomes.

You will work closely with the Senior Management Team, WAP staff, Regional & Global PMER teams, partners, donors and other relevant stakeholders to drive sustainable change.

In this role, you will:

Planning, Monitoring, Evaluation and Reporting

• Play a key role in collecting and recording success stories, challenges, lessons learned, and contribute thematically, programmatically and operationally in other relevant publications, while developing practical recommendations to strengthen and advance overall knowledge management efforts.
• Conduct research, involve in data collection, data analysis, document and generate knowledge materials to be published in both web-based and printed forms.
• Coordinate with programme team and ensure timely collection of information as required for producing results-based reports and other knowledge products.
• Oversee and maintain the organization’s knowledge repository, ensuring that all research, reports, and relevant documents are systematically organized, up-to-date, and easily accessible.
• Provide comprehensive support to advocacy and Influencing initiatives by systematically documenting all activities, processes, and strategies undertaken. Ensure that detailed records are maintained for each advocacy effort, capturing key decisions, stakeholder engagements, communications, and outcomes.
• Leverage field experiences and shared insights to document learning pathways and solutions to WASH challenges to highlight WAP’s impact.
• Plan and conduct regular reflection/after action review sessions with internal teams and external stakeholders. This includes identifying learning questions, setting practical goals, and capturing insights to support continuous improvement and adaptive management.
• Support programme implementation team in developing project monitoring plans (PMPs) that detail out M&E requirements for projects against set indicators.

Essential skills

• At least seven (07) years' professional experience relevant to the assignment as defined in the terms of reference.
• Experience in developing knowledge products such as reports, briefs, case studies, success stories, and digital content for development projects.
• Ability to manage content for digital platforms, including updating project pages and organizing digital repositories
• Equally at ease with both field-based and desk-based work, with practical problem-solving skills.
• Master’s degree in social sciences or any relevant field.

Desirable skills

• Demonstrated experience in knowledge management, including documenting success stories, lessons learned, and maintaining organized knowledge repositories.

• Strong research and analytical skills, with the ability to collect, analyse, and translate data into high-quality knowledge products for both web and print.

View the full job description here

Closing date: Applications close 05:00 PM PK time on 1st April 2026. Only shortlisted candidates will be called for the test & interview.

How to apply: Click Apply and upload your CV only.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening: All pre-employment checks will be carried out in accordance with local law and WaterAid’s Safer Recruitment policy.

• Health Insurance (OPD & IPD)
• Life Insurance
• Gratuity
• Leaves (Annual, Sick, Casual and other Leaves)
• Learning & growth opportunities
• Other benefits

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.