Manager, Client Services

Job Title: Manager, Client Services

Work Location: Berlin, DE (Remote but must be located in Berlin and open to coming into the office as needed)

Start Date: As soon as possible

Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global. Learn more: https://www.whalar.com/

About the role:

Our German business in DACH is growing and so we are looking for an experienced Berlin-based client services manager or senior client services manager to lead on day-to-day delivery for retained and upcoming projects

This role is pivotal in driving the seamless execution of campaigns, ensuring deadlines, budgets, and KPIs are met while maintaining the highest quality standards. You will support client communications, oversee budget tracking, and ensure content and creator selection align with agency and client expectations. Additionally, you'll play a key role in process improvement, fostering operational excellence, and delivering exceptional client satisfaction.

Here’s what you’ll do day-to-day:

• Execution & Implementation: Oversee day-to-day campaign execution, ensuring tasks are completed on time and Client Services Executives are aware of their priorities & responsibilities. Responsible for keeping to the timeline, ensuring all deadlines are met and meeting the output KPIs.
• Budget Tracking: Consistently update our project trackers to reflect creators budgets and overall budget spends. Ensure Client Services Executives are sticking to the budget tiering plan per market and provide weekly updates on this to the Associate Director.
• Quality Control: Assist executives with creator sourcing where necessary and be the secondary reviewer for suggested creators and all content before it goes to the client/ live, ensuring they meet agency and client standards 
• Client Support: Support the Associate Director with client comms and assist with agenda creation & taking actions from meetings. Ability to lead client calls with confidence where necessary.
• Reporting & Analysis: Set the structure, sense check data and oversee the generation of reports for us to track output vs the scope, to be presented to the client by the manager. Gather inputs from cross functional teams where necessary.

Here’s what we’re looking for:

• • 3+ years’ agency or brand experience, including overseeing campaign executives.
  • Possess exceptional attention to detail, strong organizational abilities, and excellent interpersonal skills
  • Demonstrate a strong understanding of the social media advertising landscape, particularly in the DACH region, with a passion for staying ahead of industry innovations and trends in the creator economy. You appreciate and understand the value of creativity
  • Excel in a collaborative, flexible, and fast-paced environment that prioritizes adaptability and innovation over traditional hierarchies and outdated processes.
  • You are a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
  • Must be a native-level German speaker with fluent professional level English speaking and writing capabilities.
  • The ability to speak additional languages is a plus

We are an office-based company located in Kurfürstendamm, Berlin, with a flexible approach to in-office days. Employees are asked to work from the office minimum 1+ days a week, with Tuesday being our main day in the office. We come together as a team to collaborate, connect, and celebrate the vibrant and unique Whalar culture!

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

• 25 days of PTO + winter break
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner home office allowance 
• Volunteer days
• Social programs
• Urban Sports