Missions and Travel Services Officer
OECD
Full-time
On-site
Paris Île-de-France France
Company Description
THE OECD – Who we are, what we do
The Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries, that works to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well-being of people around the world. Together with governments, policy makers and citizens, we work on establishing evidence-based international standards, and finding solutions to a range of social, economic and environmental challenges. From improving economic performance and creating jobs to fostering strong education and fighting international tax evasion, we provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best-practice sharing, and advice on public policies and international standard-setting.
THE EXECUTIVE DIRECTORATE (EXD)
The Executive Directorate (EXD) is the steward of OECD resources, on behalf of the Secretary-General. Our focus is on people and their wellbeing; the effective and efficient management of the budget; the safety and security of staff, Delegations, visitors, and of the OECD’s data; maintaining and sustaining physical and digital infrastructure; and enabling the convening power of the OECD through conferences, meetings and events, whether virtual, physical or hybrid. As well as providing corporate services, functions and management support to our staff and Members, we provide integrated, strategic and expert advice on corporate policies and management issues to the Secretary-General, to Council and to Standing Committees, to which we regularly report on corporate matters. We also provide compliance and risk management functions (for management areas under our purview). Ours is a fast-paced environment focused on delivering management excellence across all of our functions.
CONFERENCE, SECURITY AND INFRASTRUCTURE SERVICE (EXD/CSI)
Within the OECD’s Executive Directorate (EXD), the Conference, Security and Infrastructure Service (EXD/CSI) responsible for facilitating conferences that bring together delegates from our 38 Member countries, key partners and other stakeholders, for language services (interpretation and translation), for safety and fire security of OECD staff, delegates and visitors, and for the management and operation of OECD buildings in Paris and OECD Centres abroad.
THE POSITION
Within the Conferences and Services Division (CSI/CSD) the Missions and Travel Services Officer will provide tailored support to different OECD Directorates in applying the Organisation’s travel policy. They will report to the Head of the Contracted Services Unit in the Conferences and Services Division (CSI/CSD).
Main responsibilities
Organisation of official OECD business trips
Advise and support Directorates in the organisation of missions/official travel.
Provide user support and training on the online booking tool and share best practices.
General management of all contractors and contracts within the scope of official OECD missions/official travel
Participate in the development of terms of reference for competitive bids by external providers (airlines, hotels, travel agencies, etc.) and prepare contracts after negotiations.
Engage with providers, including the travel agency and the online booking provider, to resolve any operational issues and achieve optimal performance for the Organisation. Prepare meeting summaries.
Draft and analyse quality surveys sent to OECD staff in order to produce summary reports with recommendations for improvement.
Global analysis of missions/official travel at the OECD
Regular summary reports and detailed analyses of missions/official travel at the OECD.
Use the analyses to develop recommendations to improve the travel service and and define quality indicators to track and measure proposed improvements.
Other responsibilities
Update internal guidance documents and information on the mission/official travel section of the intranet.
Carry out other related duties as required by the mission/official travel management team.
Ideal candidate profile
Academic Background
At least two years of higher education, with a diploma in the field of travel.
Professional Background
More than five years of proven experience in organising business trips, in particular by air travel, preferably in an international environment.
Proven experience in organisation and analysis, with the ability to structure tasks effectively and manage priorities.
Ability to establish and maintain excellent working relations with contacts at all levels of management, as well as in cross-functional teams.
Significant experience in teamwork in a collaborative environment.
Strong sense of client and user care, demonstrating tact, diplomacy and discretion in all interactions.
Excellent oral and written communication skills
Tools
Advanced knowledge of SAP Concur’s Travel module and GDS. Good knowledge of SAP Concur’s Request and Expense Claim modules would be an advantage.
Proficiency in desktop and reporting tools
Core Competencies
OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 1); Ethics and Integrity (Level 1); Collaboration and Horizontality (Level 2); Achieve Results (Level 1); Innovate and Embrace Change (Level 1).
To learn more about the definitions for each competency for levels 1-3, please refer to the OECD Core Competency Framework.
Languages
Fluency in one of the two OECD official languages (English and French) and knowledge of, or willingness to learn, the other.
Excellent drafting skills in one of the two official languages of the OECD (English and French) and preferably both.
Closing date
This vacancy will be filled as soon as possible, and applications should reach us no later than midnight, 22 October 2025 .
Contract duration
Fixed-term appointment of 24 months, with the possibility of renewal for up to 36 months.
What the OECD offers
Monthly salary starting from EUR 4,422.72, plus allowances based on eligibility, exempt of French income tax.
Click here to consult the Staff Regulations applicable to officials of the OECD. Please note that from 1 July 2025, all Official appointments will be made under the OECD’s new contractual modalities.
Click here to learn more about what we offer and why the OECD is a great place to work.
Click here to browse our People Management Guidebook and learn more about all aspects relating to people at the OECD, our workplace environment and many other policies supporting staff in their daily life.
Please note that the appointment may be made at a lower grade based on the qualifications and professional experience of the selected applicant.
This vacancy may be used to create a pool of candidates for comparable positions, both for open-ended and fixed-term functions.
Selection process
For retained candidates, the selection process may include a video interview, a position-based assessment and panel interviews.
The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates who are nationals of OECD Member countries, irrespective of their racial or ethnic origin, opinions or beliefs, gender, sexual orientation, health or disabilities.
The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal.
THE OECD – Who we are, what we do
The Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries, that works to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well-being of people around the world. Together with governments, policy makers and citizens, we work on establishing evidence-based international standards, and finding solutions to a range of social, economic and environmental challenges. From improving economic performance and creating jobs to fostering strong education and fighting international tax evasion, we provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best-practice sharing, and advice on public policies and international standard-setting.
THE EXECUTIVE DIRECTORATE (EXD)
The Executive Directorate (EXD) is the steward of OECD resources, on behalf of the Secretary-General. Our focus is on people and their wellbeing; the effective and efficient management of the budget; the safety and security of staff, Delegations, visitors, and of the OECD’s data; maintaining and sustaining physical and digital infrastructure; and enabling the convening power of the OECD through conferences, meetings and events, whether virtual, physical or hybrid. As well as providing corporate services, functions and management support to our staff and Members, we provide integrated, strategic and expert advice on corporate policies and management issues to the Secretary-General, to Council and to Standing Committees, to which we regularly report on corporate matters. We also provide compliance and risk management functions (for management areas under our purview). Ours is a fast-paced environment focused on delivering management excellence across all of our functions.
CONFERENCE, SECURITY AND INFRASTRUCTURE SERVICE (EXD/CSI)
Within the OECD’s Executive Directorate (EXD), the Conference, Security and Infrastructure Service (EXD/CSI) responsible for facilitating conferences that bring together delegates from our 38 Member countries, key partners and other stakeholders, for language services (interpretation and translation), for safety and fire security of OECD staff, delegates and visitors, and for the management and operation of OECD buildings in Paris and OECD Centres abroad.
THE POSITION
Within the Conferences and Services Division (CSI/CSD) the Missions and Travel Services Officer will provide tailored support to different OECD Directorates in applying the Organisation’s travel policy. They will report to the Head of the Contracted Services Unit in the Conferences and Services Division (CSI/CSD).
Main responsibilities
Organisation of official OECD business trips
Advise and support Directorates in the organisation of missions/official travel.
Provide user support and training on the online booking tool and share best practices.
General management of all contractors and contracts within the scope of official OECD missions/official travel
Participate in the development of terms of reference for competitive bids by external providers (airlines, hotels, travel agencies, etc.) and prepare contracts after negotiations.
Engage with providers, including the travel agency and the online booking provider, to resolve any operational issues and achieve optimal performance for the Organisation. Prepare meeting summaries.
Draft and analyse quality surveys sent to OECD staff in order to produce summary reports with recommendations for improvement.
Global analysis of missions/official travel at the OECD
Regular summary reports and detailed analyses of missions/official travel at the OECD.
Use the analyses to develop recommendations to improve the travel service and and define quality indicators to track and measure proposed improvements.
Other responsibilities
Update internal guidance documents and information on the mission/official travel section of the intranet.
Carry out other related duties as required by the mission/official travel management team.
Ideal candidate profile
Academic Background
At least two years of higher education, with a diploma in the field of travel.
Professional Background
More than five years of proven experience in organising business trips, in particular by air travel, preferably in an international environment.
Proven experience in organisation and analysis, with the ability to structure tasks effectively and manage priorities.
Ability to establish and maintain excellent working relations with contacts at all levels of management, as well as in cross-functional teams.
Significant experience in teamwork in a collaborative environment.
Strong sense of client and user care, demonstrating tact, diplomacy and discretion in all interactions.
Excellent oral and written communication skills
Tools
Advanced knowledge of SAP Concur’s Travel module and GDS. Good knowledge of SAP Concur’s Request and Expense Claim modules would be an advantage.
Proficiency in desktop and reporting tools
Core Competencies
OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 1); Ethics and Integrity (Level 1); Collaboration and Horizontality (Level 2); Achieve Results (Level 1); Innovate and Embrace Change (Level 1).
To learn more about the definitions for each competency for levels 1-3, please refer to the OECD Core Competency Framework.
Languages
Fluency in one of the two OECD official languages (English and French) and knowledge of, or willingness to learn, the other.
Excellent drafting skills in one of the two official languages of the OECD (English and French) and preferably both.
Closing date
This vacancy will be filled as soon as possible, and applications should reach us no later than midnight, 22 October 2025 .
Contract duration
Fixed-term appointment of 24 months, with the possibility of renewal for up to 36 months.
What the OECD offers
Monthly salary starting from EUR 4,422.72, plus allowances based on eligibility, exempt of French income tax.
Click here to consult the Staff Regulations applicable to officials of the OECD. Please note that from 1 July 2025, all Official appointments will be made under the OECD’s new contractual modalities.
Click here to learn more about what we offer and why the OECD is a great place to work.
Click here to browse our People Management Guidebook and learn more about all aspects relating to people at the OECD, our workplace environment and many other policies supporting staff in their daily life.
Please note that the appointment may be made at a lower grade based on the qualifications and professional experience of the selected applicant.
This vacancy may be used to create a pool of candidates for comparable positions, both for open-ended and fixed-term functions.
Selection process
For retained candidates, the selection process may include a video interview, a position-based assessment and panel interviews.
The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates who are nationals of OECD Member countries, irrespective of their racial or ethnic origin, opinions or beliefs, gender, sexual orientation, health or disabilities.
The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal.