NCS Manager, Communication Services and Operations

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

NCS Manager, Communication Services and Operations:

The Team: The National Olympic and Paralympic Committee Service (NCS) Team aims to engage, empower, and support 206 National Olympic Committees (NOCs) and 185 National Paralympic Committees (NPCs) in the preparation and planning of the most seamless, innovative, and engaging Games experience ever for their athletes, team officials, and delegation members.  

NCS is organized into two key workstreams: Services & Operations and Relations & Planning. These two workstreams create a trusted and impactful client-centered cross-functional team which delivers the opportunities, channels, and support required for NOCs and NPCs to successfully engage with LA28, and to prepare to bring their athletes and delegations to the LA28 Olympic and Paralympic Games. 

The NCS team also is charged with the creation and management of a range of critical programs and services in accordance with LA28, IOC, and IPC guidelines in the lead-up to and throughout the Games-time period including workshops, seminars, reporting, and operation centers. 

Key Responsibilities:

NCS Communication Services:

• Produce annual communication operations plans that meet the need and demand of both internal and external stakeholders including, communications calendars, deadlines and workflows.  

• Ensure timely execution of communication initiatives. 

• Lead the development and delivery of regular NOC & NPC newsletters, information hubs, and publications.  

• In partnership with the LA28 Communications team, ensure all communications are timely, transparent, and a tone of voice consistent across FAs and stakeholders. 

• Maintain the official NOC and NPC communication and distribution lists to ensure accuracy and authenticity. 

• Monitor and track communication between NOCs/NPCs and LA28 Functional Areas (FAs) to support alignment and efficiency. 

• Coordinate with internal departments to gather information, develop key messages, and ensure consistent communications across stakeholders  

• Identify and implement innovative tools and processes to enhance the efficiency and impact of NCS communications platforms and content with external stakeholders. 

• Manage crisis communications and issues management as needed. 

NCS PUBLICATIONS:  

• Collaborate closely with the Editorial Services team to build quarterly publication plans for on-time delivery of key NOC and NPC publications. 

• Lead the stakeholder editorial and approval processes for all NCS and NOC & NPC externally facing deliverables. 

• Manage the integrated end-to-end content and resource production process 

• Coordinate with internal and external stakeholders to align publications with LA28’s branding, editorial, and translation standards. 

• Support the production and distribution of key documents, policies, and NOC and NPC resources across FAs to ensure consistency, clarity, and timeliness. 

• Track publication timelines and proactively manage milestones to ensure deliverables are met. 

• Oversee the implementation and communication of dynamic and iterative publications. 

NCS Planning & Operations:  

• Provide annual reports on communication and engagement effectiveness, adjusting strategies as we transition across Operational phases. 

• Assist in the planning and delivery of impactful resources for client visits and events that strengthen engagement and collaboration with NOCs/NPCs. 

• Serve as a trusted point of contact for NOC and NPC-specific channels and communications calendar to inform planning and decision-making across FAs. 

• Maintain the accuracy of all externally facing resources and platforms through effective change management strategies. 

• Coordinate and support the production of key reports and stakeholder deliverables (i.e., Post-Visit Q&A Reports and CDM Seminar Deliverables, Post-Games reporting). 

• Generate templates and other tools to drive consistency in look, feel, and tone across all NCS platforms and publications. 

• Contribute to reporting and tracking systems that monitor NOC/NPC and FA progress against key milestones. 

• Assist in the development and implementation of team processes, workflows, and best practices. 

• Support the recruitment, onboarding, integration, and leadership of new team members in NCS Communications-related roles. 

Background & Requirements:

PREFERRED experience: 

• Proven experience in developing and executing communications strategies and plans 

• Strong background in multi-stakeholder engagement, ideally in complex or international environments 

• Previous involvement with National Olympic or Paralympic Committees, or experience within the broader sport/para-sport ecosystem (preferred) 

• Experience working with sport organizations, membership-based entities, or in client management roles 

• Familiarity with environments that involve coordinating across multiple stakeholders and diverse needs 

 Required Expertise: 

• Exceptional attention to detail with strong accountability, reporting, proofreading and editing capabilities 

• Some knowledge of the Olympic and Paralympic Family network and Games operations 

• Creative thinker with the ability to challenge the status quo and implement innovative ideas 

• Strong interpersonal skills with a proven ability to build and maintain relationships across diverse teams and stakeholders 

• Experience managing multiple internal and external stakeholders simultaneously while serving a global mission  

• Excellent written and verbal communication skills using clear and concise language 

• Demonstrated commitment to co-creation and collaborative decision-making 

• High standards of work ethics and accountability for delivering quality outputs. 

• Strong project management, organizational, and problem-solving skills with the ability to manage multiple projects and deadlines simultaneously 

• Self-starter with the ability to define tasks, seek feedback, adapt, and evolve work independently 

• Foster an inclusive, transparent, and collaborative team culture within NCS, and with internal and external stakeholders  

• Experience working in multicultural environments and across international stakeholders, preferred 

• Ability to thrive in a collaborative team environment and adapt to dynamic, evolving workloads with multiple priorities and deadlines 

Expectations:

The successful candidate: 

• Team player who values the success of the team over self 

• Passionate about sports and the Olympic/Paralympic movement with a genuine enthusiasm for Los Angeles as a host city  

• Great communicator and unifier  

• Creative problem-solver and critical thinker 

• Service-oriented and reliable 

• Genuinely curious  

• Detail-oriented 

• Displays the highest levels of integrity and commitment 

• Enjoys challenges and fast-paced work environments 

• Self-starter who finds ways to move forward without all the answers 

• Values inclusiveness in all its forms 

Education:

• 5+ years experience in similar role. 

• Bachelor’s degree or equivalent required, ideally in communications, public relations, journalism or international relations  

• Multilingual (English as primary working language; fluent written and spoken French, Spanish or other languages a plus) 

• Experience working with Microsoft Office suite, SharePoint, Smartsheet, and CRM/email campaign tools  

• Experience with data analytics and reporting tools a plus 

Physical Requirements and Working Conditions:

• The position is in Los Angeles with in-person attendance required 

• Occasional travel may be required, both domestically and internationally 

• Must have flexibility in work schedule to accommodate different time zones in specific region 

The annual base salary range for this position is $88,000-$115,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.