OCG presence in Amman Hub:
OCG has been developing its presence in Amman with a delocalized structure created to support the quality of our operations in the region and beyond. Its includes:
The Operational Cell 5 directly managed by a Program Responsible, which current portfolio includes Iraq, Lebanon and Yemen.
The MESO (Middle East Support Office) directly managed by the Amman Head of Office E, that includes a Medical Team Leader, Lab, IPC, Nursing Care and AMR/Infectious Disease team, Humanitarian Affairs Advisor, Project Officer, Legal Advisor, Mobility Strategic Lead, Regional Technical Referent Energy and HVAC as well as operational and medical flying positions.
An intersectional Amman Mutualized Support Office (AMSO) for Finance/HR/Admin/Log/IT that supports both OCG, OCA and OCBA teams in Amman. The AMSO is managed by the Head of Resources and it’s under the direct management of OCA.
The purpose of OCG teams in Amman is to support MSF programs facing a growing complexity of intervention contexts in the Middle East and beyond. Other MSF structures present in Jordan include OCBA, OCP and OCA. Together, we aim to generate a strong dynamic in the Middle East, to better understand its challenges and problems, and gain a clearer picture of the medical and humanitarian issues that MSF needs to address.
In Amman, the teams contribute to OCG Strategic Plan (SP) 2020-2025 by focusing on 3 main pillars:
Promote relevant humanitarian-medical-operational analysis, negotiation and advocacy initiatives in the region and beyond
Provide direct technical and operational support and ensure continuity of operations
Contribute to the development and well-being of MSF Global workforce
Functional reporting line to: Deputy Director General
The Amman Head of Office reports to the OCG Deputy DG in regards to:
Amman Office Organizational evolution
Amman Shared Support Office
Amman Protocol Office
Coordination with Director of Operations on operational and field assignments
Internal relationships: General Direction, OCG partners, OCG staff in Amman, OCG Department directors(Operations, Medical, Logistics, Finance, HR) in GVA, HRT, Jordan Steering Committee, other sections present in Jordan and in the region (UAE and Lebanon offices)
External relationships: Local Governments and authorities, national and international NGOs, UN and other international organizations, civil and military authorities, international donors, researchers, and academics.
SCOPE OF RESPONSIBILITIES – OBJECTIVES OF THE POSITION
The Head of Office reports directly to the Deputy Director General, cooperate with the Director of Operations and works in partnership with the other Directors and Head of Units to:
OCG Amman Office
Is responsible for the implementation of the OCG Strategic Plan in Amman (i.e. Planetary Health, DEI).
Proposes and develops a multi-year plan for the OCG Amman Office and is responsible to translate the OCG vision into a multi-year Amman work plan.
Is responsible for the management of all resources allocated to the OCG Amman Office, the preparation of budgets and their follow up (budget holder for OCG in Amman), in collaboration with the Amman Support Office.
Monitoring and evaluation of the work plan and allocated resources ensuring continued relevance.
Is part of the Amman Support Office team, ensuring the smooth collaboration and the support for the OCG team in Amman.
Represents OCG in the Amman Steering Committee and intersectional HCA committee in Amman.
Coordinates with the other sections (in Jordan and in the region) possibilities for mutualization, the development of synergies.
Internally and externally represents OCG in Amman with other stakeholders in the region to advance MSF interests and objectives.
OCG Teams in Amman
Ensures alignment with Amman Security Focal Point for OCG staff in Amman
Act as Team Leader for OCG staff based in Amman, ensuring good Team dynamics, building strong connections among the different departments and the link with other sections present.
OCG Middle East Support Office
Linked to the development of OCG Amman Work Plan, develops and implements the setup and activities of the MESO, in collaboration with the OCG Departments, cells and missions.
Responsible for the management of the MESO team (the scope of management responsibility to be agreed with the respective director in Geneva).
Coordinates the planning of the MESO team based on the operational needs of the missions.
Linked to the OCG operations, and in collaboration with other MSF entities, develops a network in Amman, engages with external stakeholders, proposing partnerships for operational benefits.
RESPONSIBILITIES, TASKS AND DUTIES
1. OCG Amman Office
Strategic vision and Organizational evolution
Is part of the Amman Steering Committee tasked to develop the Amman vision and ensure mutualization of resources, intersectional dynamic and regional representation
Ensure that the activities, priorities and development of OCG Amman office remain aligned to the OCG Strategic Plan and relevant to the operational needs of OCG in the region and beyond
Ensures active coordination with other OCG delocalized offices to gathered lessons learnt and discuss potential synergies
Resources management and planning
Leads the strategic phases of the plan of Action cycle for Amman office (MESO, Cell 5 etc.) and present it to the HQ Commissions
Prepares, manages and monitors the OCG Amman budgets for the MESO, Cell 5 and Amman Office (in collaboration with the Support Office and OCG departments directors)
Ensure appropriate allocation of resources (HR, Finance, Logistic etc.) for the good functioning of OCG Amman Office
Representation and Networking
Develops and maintains relationships with other humanitarian organizations, Jordanian authorities, diplomatic missions, academic institutions and experts
Identify collaboration opportunities with external partners in Amman for operational benefits
Maintain and expand a network of regional analysts to (a) gain an outside-MSF perspective of contextual developments and (b) be ready to engage for expertise requested by mission
Intersectional Collaboration
Represents OCG in intersectional discussions regarding possibilities for intersectional collaboration and optimization of resources
Amman Mutualized Support Office (HR/Admin, Finance, Log/IT/Supply, Staff Health, L&D)
Participates in strategic discussions regarding the objective, set-up and development of the shared Amman Mutualized Support Office (AMSO)
Represents OCG interests and ensures that the procedures, protocols, strategies and policies agreed with other sections reflect OCG needs in Amman
Proposes and validates resources and budgets to ensure appropriate cost-sharing agreement with the other OCs involved
Is responsible for OCG equipment, supplies and stock in Amman and ensure that the AMSO management of resources is appropriate
Host-Country Agreement (HCA) and Protocol Office
Is a member of MSF Intersectional HCA Committee in Jordan
Participates in the Committee meetings representing OCG and ensuring smooth decisions-making in collaboration with the other Board members
Works constructively to ensure full implementation of the HCA and its governance to guarantee a solid MSF presence in Jordan
2. OCG Teams in Amman
Security management
Update the Security Memo for Jordan
Ensure coherence of security management with the other OCs presents in Jordan and enforce ISA
Inform staff about possible risks and threats
Informs the DirOP on any significant evolution of the context, risks, threats and incidents
Is available to be developed as a member of CIMT during critical incidents
Makes sure an effective crisis management capacity exists (team & infrastructure) and can be mobilized at any time in Amman
3. OCG Middle East Support Office
Strategy, planning and resources
Leads all strategic phases of the MESO Plan of Action participates in key strategic operational moments
Actively contribute to the reflection and critical analysis on medical and humanitarian challenges, stakes and practices in order to identify potential new areas of work/dossiers to develop, in collaboration with the Directorate of Operations and relevant counterparts/colleagues
Manage the MESO team (Recruits, manages and supports, set and review objectives and work plans with team members, guides their interaction with the respective departments, Cells and Missions supported in order to achieve MESO objectives and individual work-plans)
Operational support
Participates in strategic discussion within the Ops Department and with the relevant Cells during the Plan of Action cycles to ensure the best possible support for the missions
Is available to support the ops teams in regular programs & emergency response in terms of strategy definition, specific tools development, ops support, M&E, context analysis, inductions, mentoring and training facilitation, etc.
Undertake field deployments in operational management position for regular & emergency interventions
Thematic work
Contribute to OCG analytical work pursuing specific areas of work of relevance for the missions via lessons learnt studies, capitalizations, desks reviews etc. Themes are identified jointly with Ops management and developed further
Lead, in collaboration with the L&D, the development of various learning and experience sharing events
PROFESSIONAL REQUIREMENTS
Education
Advanced university degree on human sciences or international relations (Masters in Public Health, Public Policy, International Relations or related field)
Experience
Significant operational experience in the humanitarian field, preferably in the MENA region.
Senior leadership and management experience at a strategic level (minimum 5 years)
Strong interpersonal skills and capacity to build constructing working relation with individual not managed – e.i. HoMs, MedCos (required)
Ability to think strategically, proven ability to contribute to strategic vision
Strong experience in negotiations, influencing, advocacy
Language
Fluency in written and spoken English
Arabic or another languages are an asset
Personal Qualities:
Excellent ability to work in a multicultural environment, committed to demonstrate and support for diversity, gender-responsiveness, inclusion, and non-discriminatory behavior and attitudes
Commitment to MSF’s Principles
Leadership – encourages, engages, and motivates people
Strategic Vision
Negotiation and networking skills, ability to build relations.
Planning and Organization
Teamwork and Cooperation
People Management and Development
CONDITIONS
Expected starting date: 10th June 2025
Location: based in Amman (Jordan)
Contract type: Jordanian Contract, 2 years, possible extension of maximum 4 years (mandated)
Adhere to the MSF principles and our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
Applications (curriculum vitae in English + cover letter) must be submitted no later than the 17th of May 2025. In the email subject line, please state the job title, HEAD OF OFFICE, in English.
Only shortlisted candidates will be contacted.
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