Operations Associate (Based in India - Delhi NCR only)

Resolve to Save Lives Services Private Limited in India provides technical support and advisory services to strengthen healthcare systems, with a focus on improving cardiovascular health. RTSL Services PL aims to (1) deliver safe, inexpensive, evidence-based, high-impact solutions for hypertension control that can be effectively implemented in the existing primary health care system in India and (2) reduce sodium intake through a range of strategies.  

RTSL has collaborated with the Indian Hypertension Control Initiative (IHCI), WHO-India, and the Public Health Foundation of India to provide broad-based technical assistance and support across different program areas. The goals of the RTSL-supported cardiovascular health project are to (1) improve hypertension screening and control at the primary health care level in India, (2) create and implement a national salt and excess sugar reduction strategic plan, (3) support the elimination of harmful artificial trans fats in the food supply, and (4) improve knowledge, attitudes and behaviours related to the harmful effects of a high-salt diet and promote the benefits of reducing salt intake in the community.  

Position Purpose: 

The Operations Associate will support the general operation and finance functions of RTSL’s India Office. The Operations Associate will report to the Senior Operations Manager and assist with overall office administration including facilitation of travel and logistics for programs and administrative support for leadership. They will also take direction from the Senior Finance Manager for assisting with routine administrative tasks related to finance, maintaining organized physical and electronic filing systems, and assisting with transaction processing, as needed. The Operations Associate will be required to work and collaborate with program staff, government entities, non-governmental partners, and other stakeholders.  

Core Responsibilities and Duties 

The responsibilities include but are not limited to:  

Operations  

      Procurement, Logistics and Contract Management  

• Procure and maintain office equipment and supplies, ensuring items are functioning and available when needed  

• Support the preparation of supplier contracts and agreements to ensure the appropriate scope of service and budgets are included, RTSL and local compliance requirements have been met, and contracts are accurate and complete with appropriate internal approvals before contract signature   

     Travel Management and Staff Safety  

• Support and coordinate travel and transport services including hotel and flight bookings for RTSL staff  

• Serve as an alternate point of contact for the travel management company    

• Support travel-related problem-solving between travel agent and traveler as required    

• Facilitate transportation and accommodation services for travelling staff and visitors (book cars, hotels, and flights upon approval) and ensure timely payment to the transportation service providers    

      Workspace, Workshop and Event Management  

• Visit RTSL India office as and when required to check and handle mail and other activities  

• Provide support in all aspects of event and workshop coordination including booking venues, preparing materials, organizing supplies, coordinating catering, etc.   

• Support Senior Operations Manager in planning and implementing team convenings  

• Provide additional administrative support to staff as directed by the Senior Operations Manager  

      Compliance and Legal  

• Prepare necessary operations-related internal trackers as required  

• Collect and collate monthly, quarterly, and annual data from a variety of sources as directed by the Senior Operations Manager  

      Human Resources and Other Administration 

• Support management to prepare onboarding procedures to welcome new hires and ensure an efficient and compliant process for departing staff 

• Help set up a range of internal and external meetings and travel in a highly dynamic environment requiring frequent re-prioritization and shifting appointments   

• Provide excellent verbal and written customer service to a range of stakeholders   

 Finance Operations Support  

• Assist in organizing and maintaining financial records (both physical and digital)  

• Ensure that all invoices, receipts, contracts, and reports are properly filed  

• Support with the preparation and management of audit files  

• Maintain staff travel and vendor invoice data into respective trackers (spreadsheets) for monitoring and cross-referencing  

• Coordinate with vendors regarding invoice submissions and payment clarifications  

• Track pending payments and follow up on outstanding invoices  

• Support the creation of purchase requisitions, purchase orders, contracts, and related approval workflows  

• Help to ensure compliance with financial policies during the procurement process  

Required Qualifications 

Education:  

•  Bachelor’s degree or equivalent in relevant field  

Experience:  

• Minimum three (3) years of overall experience in similar role  

Skills & abilities:  

• Strong attention to detail and commitment to accuracy and strict adherence to organizational policies and procedures  

• Highly organized and efficient with the ability to take initiative, prioritize and follow through on tasks  

• Ability to remain calm under pressure  

• Strong ability to multitask and work in a fast-paced environment  

• Good written and verbal communication skills  

• Exceptional customer service orientation, problem solving skills, and responsiveness  

• Personal qualities of integrity, discretion, adaptability, and dedication to the mission of Resolve to Save Lives  

• Collaborative, dedicated team player with excellent interpersonal, organizational and coordination skills  

• Computer skills: Experienced in Excel, Word, PowerPoint, and Outlook  

Other:  

• Ability to work across cultures, time zones and flexibility that may be required within a global organization 

Application Instructions:

Candidates interested in this position should submit a cover letter with their application.

 

While the position is largely remote (work from home), there is a preference for the Operations Associate to be based in Delhi/NCR to be available for occasional in-person meetings and tending to office needs.

Compensation and Benefits

Resolve to Save Lives prides itself on cultivating a supportive, connected remote team doing work that matters. We do everything possible to ensure our employees are connected and set up for success. 

The salary for this role is competitive and set according to national labor rates for the NGO sector in India. The exact offer will be determined by various factors, such as the candidate’s skills and experience relative to the requirements of the role.    

In addition to a competitive salary, Resolve to Save Lives provides a generous package of benefits, including: 

• Health insurance for you and your dependents 

• Contributions toward retirement  

• Paid annual leave and sick leave, in addition to public holidays 

• Two paid, week-long organization-wide breaks at mid-year and end-of-year  

• Professional development and home office setup benefits 

• Up-to-date computer equipment 

 

RTSL accepts and reviews applications on an ongoing basis. We are grateful for your interest in our work and for your application. Unfortunately, due to the volume of applications, we are unable to respond to every applicant. One of our talent team members will contact you if your qualifications match the role.