Operations Manager

Department: Technology
Team: Security & Fraud
Location: London with hybrid working (c. 2 days per week in the office)
Position type: Contractor (umbrella – inside IR35) until 31st December 2026

What the hiring manager says

"The Operations Manager is responsible for ensuring the seamless functioning of the security and fraud activities by designing, implementing, and optimising operational processes. This role acts as the connective tissue between strategy and execution as well as managing the coordination of key industry projects enabling timely execution with clear workflows, efficient resource management, and a culture of continuous improvement. This position will additionally contribute to critical industry-related ad hoc tasks that emerge within the cybersecurity field, addressing both reactive and proactive requirements as necessary."
Head of Industry Security

About the Team

The GSMA Industry Security team is tasked with assisting GSMA members develop and improve security capabilities in the mobile ecosystem. The team delivers several capabilities to support this goal including; establishing direct relationships with industry security experts, providing a centralised advice and reporting capability and using a team of analysts to aid with threat evaluation and risk mitigation. These capabilities are used to effectively communicate with the myriad of relevant GSMA stakeholders as well as delivering content for our world-class events (MWC and M360).

About the role

As part of this team, the Operations Manager will work on activities delivering results across multiple workstreams with key responsibilities including:

• Process and workflow management, continuously improve operational processes
• Identify bottlenecks, inefficiencies, and risks within existing workflows and implement targeted solutions
• Coordinate cross-functional activities, aligning stakeholders and managing dependencies
• Contribute to ad hoc tasks and initiatives arising from the cybersecurity and fraud landscape, including cybersecurity developments and threat intelligence activities
• Support in the administration and planning of key security team meetings ensuring they are purposeful and well-structured even in the cases where required adhoc
• Build strong working relationships with internal stakeholders including Technology, Marketing, Legal, PR and external industry partners.
• Champion a culture of continuous improvement, proactively identifying operational gaps and proposing data-driven solutions.
• Supporting the team on key events such as Mobile World Congress and M360s as required.

About You

• Professional experience in operational, business, or project management.
• Experience in process and workflow management, including identifying bottlenecks and driving optimisation.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Exceptional organisational skills, with the ability to bring structure to ambiguity.
• Excellent stakeholder management and communication skills, including managing cross-functional relationships.
• Proficiency with project management tools (e.g. Asana).
• High attention to detail and a structured approach to problem-solving.

About your skills

• Strategic Thinking
• Collaboration
• Communication
• Adaptability

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.