Operations Manager - Tanzania

About Imagine Worldwide Tanzania

Imagine Worldwide Tanzania (Imagine-TZ) is a non-profit organization affiliated with Imagine Worldwide (IW), a global NGO committed to transforming education through innovative technology. Imagine-TZ seeks to demonstrate that children — when provided with access to personalized, tablet-based learning — can acquire foundational literacy and numeracy skills with minimal adult supervision. By leveraging evidence-based digital learning solutions, IW partners with governments, schools, and communities to expand access to quality education for underserved children across the country.  Literacy and numeracy skills are the basis for a better life and the positive benefits to health, wealth, and social outcomes are multi-generational. However, 9 out of 10 children across Sub-Saharan Africa cannot read and understand a simple text by age 10. Imagine works with partners worldwide to confront this crisis, using data and research to continuously refine and scale its foundational learning solution.

Imagine- TZ has recently signed a Memorandum of Understanding (MoU) with the Ministry of Education, Science and Technology (MoEST), the President’s Office - Regional Administration and Local Government (PO-RALG), and the Ministry of Education and Vocational Training (MoEVT) in Zanzibar to implement a program known as MsingiTek. This program will be rolled out in five regions of mainland (Morogoro, Manyara, Shinyanga, Tabora, and Ruvuma) as well as across 11 districts of Zanzibar. The first phase of the program, launching in May 2025, will reach 533 public primary schools (500 in mainland Tanzania and 33 in Zanzibar) over the course of 15 months. If MsingTek  demonstrates improvements in literacy and numeracy outcomes, it will be scaled nationwide in close collaboration with the government. This initiative has the potential to transform the learning journey for millions of children across Tanzania.

About the Role

The Operations Manager will play a critical role in establishing and maintaining Imagine’s operations in Tanzania, ensuring the smooth delivery of programs and compliance with all regulatory requirements. Reporting to the Director of Finance and Administration, this individual will be responsible for strengthening and overseeing operational systems and processes.

This is a highly hands-on role requiring a proactive problem solver with strong organizational skills and an ability to navigate complex administrative and regulatory environments

Key Responsibilities

The Operations Manager’s responsibilities will include - but will not be limited to - the  following:

Cross-Team & Partner Coordination

• Serve as an operational focal point between Imagine HQ, field teams, and local partners, ensuring alignment of processes and policies.
• Provide operational support to program and support teams to ensure smooth and timely delivery of activities.
• Provide operational support to internal events, donor or stakeholder visits, external meetings, and other special projects.
• Ensure international staff admin/operational needs management including but not limited to visa, working permits, residential permits, etc.
• Act as focal point for security in the country office including security briefings for visitors and ensuring adequate security information sharing with Executive Director and Senior Management Team as needed.

Facilities & Office Management

• Oversee and ensure functionality, safety, and efficiency of office and warehouse facilities, including renewals, lease agreements, and compliance with workplace standards.
• Oversee service contracts (utilities, internet, security, cleaning) and ensure high-quality vendor performance.
• Ensure effective office administration and support functions.

Procurement & Resource Management

• Oversee procurement processes in line with organizational policies, ensuring transparent vendor selection, timely payment processing, and effective supplier management.

Fleet Management

• Oversee management of the fleet
• Including registration, licensing and insurance
• Manage driver(s)

Compliance & Governance

• Maintain all corporate records, licenses, and statutory filings, ensuring renewals are completed on time.
• Support organizational compliance and governance requirements in coordination with the Director of Finance & Administration and Imagine Global.

Risk Management

• Coordinate operational risk management processes, supporting the ED and teams in identifying, assessing, and updating risks.
• Maintain the operational risk register, ensuring updates are captured and mitigation actions are tracked across functions.
• Facilitate regular review of risks to ensure alignment with Imagine’s global risk framework.

Requirements

The successful candidate will possess the following competencies, experiences, and qualities: 

• Bachelor’s degree in Business Administration, Operations, or a related field.
• Minimum of 6 years’ experience managing office, compliance, or operations functions — ideally with an NGO or international organization.
• Proven experience dealing with government agencies, corporate registration, and statutory compliance in Tanzania (or similar contexts).
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills, with experience in vendor and contract management.
• Strong problem-solving ability and high attention to detail.
• Proficiency with MS Office tools (Excel, Word, PowerPoint); familiarity with cloud-based document systems is a plus.

Qualities

•  Passion for Imagine’s mission and vision 
•  Demonstrated commitment to equity in educational access and outcomes
• Passion for project management
• Demonstrated ability to think independently and solve problems
• Collaborative team player; clear and proactive communicator
• Flexible, adaptable, and able to work in a fast-paced, changing environment

Compensation & Benefits

Salary is competitive and commensurate with experience.

Location

The Operations Manager must be based in Dar es Salem, Tanzania.

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Imagine Worldwide is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.