Product Design Manager

📌 Position Title: Product Design Manager

🌍 Location: Remote – United States

⏰ Working Rhythm: Innovation is a 24/7 pursuit, but we value your downtime. While our typical working hours are 9am-6pm in your timezone, we embrace flexibility and trust you to manage your schedule to meet your individual needs and peak productivity times. Occasionally, longer hours may be required to tackle challenges, support new releases, or contribute to time-sensitive initiatives.

📝 Contract Type: Full-Time Employee

🤝 Reporting To: Chief Product Officer

Role Impact

As a Product Design Manager you will be the driving force behind shaping an exceptional end-to-end learning journey for Nexford's students. You will play a pivotal role in envisioning, designing, and delivering products and services that exceed learner expectations, foster engagement, and drive academic success. By collaborating with cross-functional teams, you will ensure that every touchpoint in the learner's lifecycle is seamless, intuitive, and inspiring. Your work will directly contribute to Nexford's mission of transforming lives through accessible and transformative education.

At Nexford we're building a new kind of university: one that's affordable, flexible, relevant, and 100% online. One that prepares learners for the careers of tomorrow, without the burden of student debt.

Key Responsibilities

• Customer Experience Strategy: Work closely with the CPO to cultivate and execute a comprehensive customer experience strategy that aligns with Nexford's mission statement and core values, facilitating the attainment of corporate and departmental key performance indicators (KPIs).

• Product Design & Development: Help lead product design and work closely with product and design leads to ensure that our designs and strategies are implemented at a high level.

• Requirements Specification: Define clear and concise design and product requirements, ensuring that they address learner needs and align with business objectives.

• Cross-functional Collaboration: Collaborate with cross-functional teams across Nexford, including Learner Success, Academic Operations, Technology, and Marketing, to ensure a cohesive and seamless learner experience. Additionally, foster successful market introduction of new products, features, and experiences.

• Data-Driven Decision Making: Utilize user research, market research, data analytics, and learner feedback to assess product performance, identify areas for improvement, and inform future product iterations.
• Continuous Improvement: Promote a culture of continuous improvement, iterating on products and services based on feedback and data insights.
  

Skills & Qualifications

• Proven Experience: 5+years of experience in product design, with edtech, education, simulation, and/or gaming experience a big plus.

• Customer Obsession: 2+ years of user research experience, including user interviewing, usability testing, prototype testing, card sorting, etc.

• Data-Driven Mindset: Ability to analyse data, derive insights, and use them to inform product decisions.

• Strong Communication: Excellent written and verbal communication skills, with the ability to effectively collaborate with diverse stakeholders using designs, flow diagrams, briefs, and tickets.

• Technical Proficiency: Strong Figma and AI-tooling skills. Desire to be on the cutting edge of product design, prototyping, and development.

• Problem-Solving Skills: Ability to identify and solve complex problems creatively and effectively.
  

If you're passionate about transforming lives through education and have a proven track record of delivering exceptional customer experiences, we encourage you to apply!

About Nexford University

Nexford University is a next-generation learning institution based in Washington, D.C. We're on a mission to revolutionize education by providing learners worldwide with access to high-quality, affordable, and dynamic online education that equips them for success. We prioritize skills over theory, preparing our learners for the workplace of the future in industries with immense growth potential.

Our goals are clear:

🚀 Empower learners with the skills they need to achieve their career aspirations.

🌍 Deliver a 100% online global education, ensuring accessibility regardless of location.

💼 Offer an educational model centered on mastery of workplace competencies.

🧠 Foster critical thinking, problem-solving, and lifelong learning skills.

🤝 Create a global community, harnessing collaborative technology for learner success.

💲 Provide flexible, affordable, and continuously updated educational opportunities.

Interested in finding out more about us? Visit www.nexford.edu for more information and join our mission!