Product Manager

Department: Industry Services

Team: Managed Services

Location: Atlanta

Position type: Permanent, Full time

About the Team

GSMA Industry Services provide a comprehensive set of services aimed at empowering members, customers, and partners to acquire valuable insights, boost revenue, minimize inefficiencies, and enhance customer satisfaction. We have direct interactions with diverse entities worldwide, spanning telecommunications, insurance, fintech, and government organizations. Our team is characterized by passion, expertise, and diligence, actively advocating for the values outlined below in both internal and external engagements.

What the hiring manager says

“We are seeking a dynamic and results-driven Product Manager to join our team. In this role, you will be responsible for enhancing and evolving our service portfolio to provide best in class mobile network services. The ideal candidate is passionate about ensuring customer satisfaction, driving product adoption, and fostering long-term customer relationships. If you thrive in a fast-paced, customer-centric environment and have a proven track record in product and operations management, we want to hear from you.”

Shamit Bhat, Product Director

About the Role

Product Development and Growth

• Plan, position, develop, and grow key network services by assessing market demand and managing the development of new capabilities to support the telecommunications ecosystem.

• Shape products that meet market needs in a competitive environment and ensure that GSMA services increase their effectiveness.

• Drive product vision and strategy, liaising with key external and internal stakeholders to ensure optimal delivery.

• Drive product prioritization and pre- and post-release execution.

Stakeholder Collaboration

• Manage complex relationships with stakeholders, including customers, GSMA members, partners, and internal leaders.

• Work closely with internal and external stakeholders to understand business and product needs and translate them into clear product requirements.

• Engage our partners and customers for their feedback, understanding the current and future capabilities of our services to identify new features.

Customer Advocacy

• Encourage satisfied customers to become advocates, providing testimonials, case studies, or referrals.

• Work closely with marketing to highlight customer success stories.

User Base Expansion and Operations

• Expand the user base by leveraging our sales, marketing, and external fulfillment partner capabilities to meet targets covering adoption, usage, revenue, and expense.

• Manage product reporting, analytics, and general operations for the assigned services.

About You

Product Management

• Demonstrable experience in managing a product or service, including defining the commercial proposition, managing development, and overseeing operations.

• Prior experience working within a cross-functional team and achieving financial and operational targets.

• Advocate for customers internally, understanding their problems, needs, and purchase criteria, and providing insights to sales and marketing to enhance campaigns.

• Ensure GSMA's service quality meets customer expectations, manage incidents, and ensure external partners fulfill their obligations.

Technical Background

• Track record of building robust, scalable, and easy-to-use services and owning experience for your external customers.

• Strong understanding of the software development lifecycle and project management.

• Understanding of the mobile industry, particularly in managing networks, procurement, delivering APIs, and data integration with end customers.

• Passionate about understanding new trends and cutting-edge technologies.

Subject matter expertise

• Preferably experienced in telecom networks, having a broad knowledge of the processes, players and strengths and weaknesses of legacy and current products available in the market.

• Preferable understanding of how mobile operators can collaborate through GSMA services to improve their network operations.

Contract type

Worker type

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.