Program Documentation and Learning Coordinator

ABOUT KHAN ACADEMY

Khan Academy is a fast-paced, nonprofit startup on a mission to provide a free, world-class education for anyone, anywhere. We already reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything. 

ABOUT KHAN ACADEMY INDIA

Khan Academy India aims to deliver a world class user experience to learners in India that is locally relevant and is enabled by a strong on-the-ground team and operations. Our learning system is mastery based, which allows students to master key concepts at a pace that’s right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 4 million learners a month across our websites, apps and youtube channels. These learners include both independent learners accessing us at home and teacher directed learners in schools.  Our focus is to reach the underserved by making our content  accessible in local languages. Khan Academy is already available in Hindi, Hinglish, Kannada, Gujarati, Tamil, Marathi and Punjabi.

ABOUT THE ROLE

The Partner Operations and Support team at Khan Academy India sits at the intersection of various state teams, constantly receiving a wealth of valuable, on-the-ground information, ranging from local best practices to powerful testimonials from students, teachers, principals, and government officials. Currently, much of this qualitative data sits with the respective state program teams, and we risk losing these valuable insights over time. 

We are looking for a Program Documentation and Learning Coordinator to streamline our knowledge management. In this role, you will act as our internal knowledge hub, synthesizing qualitative insights into structured, easily accessible repositories. You will ensure that when our team prepares for a critical stakeholder meeting (such as with state leadership), we have the necessary best practices and success stories well organized and easy to use. Furthermore, you will champion the dissemination of this knowledge across the team and proactively identify gaps in our current understanding to help us continuously improve.

Your key responsibilities will be to:

• Collate and Ogranize: Collate and maintain a structured repository of best practices, key initiatives, and implementation challenges across programmes, enabling systematic cross-programme knowledge exchange.
• Repository Management: Build, organize, and maintain a highly intuitive knowledge repository. Categorize information into meaningful buckets so it is easily searchable and immediately useful for team members preparing for state leadership meetings or strategic planning.
• Internal Communication & Storytelling: Effectively disseminate key learnings to the wider team. Translate synthesized data into engaging written communications (emails, newsletters), presentation decks, and active contributions during weekly team meetings.
• Gap Analysis & Problem Solving: Critically evaluate the information we are collecting to identify missing pieces or blind spots in our programmatic understanding. Proactively communicate these gaps to the relevant state teams and create necessary resources to bridge them.

ABOUT YOU

You are someone with:  

• Experience: Minimum 2 years of relevant experience in program coordination, knowledge management, or qualitative research. Experience in the Indian education sector is an added advantage.
• Strong Information Synthesizing Capabilities: You have a proven ability to sift through large amounts of unstructured, qualitative information, connect the dots, and distill it into clear, meaningful themes and actionable insights.
• Strong Communication Skills: You possess outstanding written and verbal communication skills. You know how to tailor your message, whether you are writing an executive email, designing a presentation deck, or speaking in a cross-functional meeting.
• Problem Solving Aptitude: You don't just passively collect data, you analyze it. You have the critical thinking skills required to spot what is missing and the initiative to ask the right questions to fill those gaps.
• Systemic and organized approach: You have a natural affinity for creating systems and structure. (Proficiency in MS Office, G-Suite is a must)
• A willingness to roll up your sleeves and help the team get work done as we are growing 
• A passion for education and a desire to change the world

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team like a for-profit.

• Competitive salaries
• Remote-friendly workplace, Flexible schedules 
• Health and wellness benefits
• Professional development focus
• Paid time off and parental leave

LEARN MORE

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• A glimpse of our team:  http://www.khanacademy.org/about/the-team
• A glimpse of our content created: https://www.youtube.com/watch?v=ED8P8vchQJM
• Our Hinglish content in action: http://bit.ly/khanacademyyoutube 

HOW TO APPLY

• Attach your resume or Linkedin URL in the space provided below. 
• Please address the below-mentioned task and attach your response in the space provided below in a pdf file. Name the file in the following format: [First Name]_[Last Name]_KAI_Assignment.pdf

TASK

Deliverable-1: The raw data file shared below contains a few actual messages that were shared by state teams on internal team channels. Based on this qualitative data, extract the key "Best Practices," "Challenges," and "Testimonials." More importantly, define the Tags or Categories you would use to store these in our knowledge repository so they are easily searchable in six months.

Raw data file

Deliverable-2: We have a meeting with a new State Education Secretary next week, and we want to use the insights you created in deliverable-1 to pitch our program. Based on what you read, what critical information is missing from this data that we absolutely need before that meeting?

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.