Project Manager, Member Virtual Hub | Fixed-term 18-month FT Position

Project Manager, Member Virtual Hub | Fixed-term 18-month FT Position

Who we are

Campus Compact is a national coalition of colleges and universities committed to the public purposes of higher education. As the largest national higher education association dedicated solely to higher education civic and community engagement, Campus Compact enables higher education institutions to develop students’ citizenship skills and forge effective community partnerships. Our resources support senior administrators, faculty, staff, and students as they pursue community-based teaching, scholarship, and action in the service of positive change.

Today, we stand at a defining moment: we are ready to scale our impact when the stakes for our work have never been higher. We know that higher education has a critical role to play in fostering democratic principles and culture by addressing polarization, strengthening civic participation, and ensuring students are prepared to navigate and shape our democracy. Thanks to the investment of philanthropic partners, Campus Compact is preparing for a period of significant growth and expansion, particularly in the areas of innovation, scaling, and coalition building. 

About the role:

The Project Manager, Member Virtual Hub is responsible for leading the planning, development, pilot, launch, and early adoption of Campus Compact’s Virtual Member Hub. This new digital platform is designed to strengthen shared identity, collaboration, and innovation across the coalition.

Reporting to the Senior Director, Membership, this role provides end-to-end project management for a complex, cross-functional platform initiative during a critical build-and-launch period. The Project Manager owns project planning and execution; vendor selection and management; stakeholder engagement; budget oversight; evaluation and reporting; and coordination with related platform efforts (e.g., HEDEX, Scaling Discourse, LMS).

This is a remote, full-time, exempt, benefits-eligible, 18-month fixed-term role aligned with Year 1 and Year 2 grant milestones. The position is explicitly focused on delivering a successful pilot, supporting full launch and early adoption, generating evidence-based recommendations for refinement and integration, and establishing a clear transition plan for post-term ownership and contracted Phase 2 support.

Key Responsibilities

Virtual Hub Project Planning & Management

1. Lead the planning, execution, and evaluation of the Virtual Member Hub initiative from discovery through early adoption.
2. Develop and manage detailed project plans, timelines, milestones, documentation, and reporting structures using existing project management tools (Asana) when able.
3. Ensure alignment with organizational strategy, Membership priorities, and funder commitments.
4. Establish project governance, decision-making protocols, and escalation pathways.

Key Project Components Include:

Platform concept development; platform design and development; beta testing and refinement; pilot launch; full launch; early adoption and stabilization.

Vendor, Consultant, & Advisor Management

1. Lead the process for identifying, selecting, and onboarding a platform development partner, including development and management of an RFP.
2. Serve as the primary point of contact for the platform developer and any related consultants or advisors.
3. Manage scope, timelines, deliverables, and risks using the developer’s project management framework (e.g., Agile, Scrum).
4. Facilitate regular check-ins, sprint reviews, and retrospectives as appropriate.

Stakeholder Engagement & Partnerships

1. Engage campus leaders, volunteer leaders (e.g., Fellows and Affinity Network leaders), advisors, and internal stakeholders to gather input and share project updates.
2. Recruit, orient, and support a time-bound Member Hub Advisory Group.
3. Design feedback loops that inform decision-making while maintaining project momentum and clarity.

Cross-Platform Coordination & Organizational Alignment

1. Coordinate closely with internal teams stewarding related platforms and systems, including HEDx, Scaling Discourse, and LMS tools.
2. Identify alignment opportunities, duplication risks, and integration considerations.
3. Surface risks, tradeoffs, and recommendations to senior leadership in a timely and transparent manner.

Meeting, Convening, & Event Management

1. Coordinate virtual and/or in-person meetings or convenings that advance project goals.
2. Support agenda development, scheduling, communications, registration, and technical logistics as needed.
3. Leverage existing convenings (e.g., annual conference, summer events) for listening, validation, and onboarding activities.

Research, Analysis & Environmental Scanning

1. Conduct targeted research on comparable digital hubs, communities of practice, and membership platforms.
2. Identify emerging trends, promising practices, and common challenges to inform platform design and adoption strategy.
3. Translate research and data into practical recommendations.

Evaluation, Learning & Reporting

1. Partner with staff to design and implement evaluation frameworks across pilot and post-launch phases.
2. Collect and analyze qualitative and quantitative data related to usability, participation, and early outcomes.
3. Prepare interim and final reports for internal leadership.
4. Use evaluation findings to support continuous improvement and decision-making.

Budget Management 

1. Manage project budgets in collaboration with the Senior Director, Membership, and the finance team.
2. Monitor ​​expenditures, ensure compliance with funder requirements, and support accurate financial reporting.
3. Align resources with milestones and project priorities.

Full Launch, Early Adoption & Transition Planning

1. Support the full launch of the Virtual Member Hub to all members.
2. Lead onboarding and early adoption support for volunteer leaders and member users, including troubleshooting and coordination with the developer on refinements.
3. Monitor adoption patterns and develop early adoption reports and recommendations.
4. Produce a clear transition plan outlining: recommended system updates and refinements, governance and ownership considerations, and scope/priorities for post-term, contract-based Phase 2 role.

Organizational Engagement

1. Participate actively in Membership team activities, cross-functional planning, staff meetings, and major organizational events.
2. Represent  Campus Compact with professionalism, discretion, and sound judgment in external-facing contexts.
3. Complete other related duties as required.

Success at the End of the Term Looks Like

• A credible Virtual Member Hub has been built, piloted, and fully launched.
• Early adoption is supported and stabilized, with clear participation and usability data.
• Leadership has actionable recommendations for system refinements, integration, and long-term ownership.
• A documented transition plan is in place for post-term, contract-based Phase 2 support.

Qualifications

• Minimum of 4–6+ years of professional experience in project or program management, preferably involving digital platforms, systems, or complex cross-functional initiatives.
• Demonstrated experience managing vendors and external partners, including RFP processes.
• Strong project management skills, with experience using project management tools and frameworks.
• Excellent interpersonal, facilitation, and communication skills.
• Strong writing and documentation skills, including experience preparing reports for leadership or funders.
• Ability to manage multiple priorities, navigate ambiguity, and exercise sound judgment.
• Familiarity with higher education, membership organizations, or nonprofit coalitions strongly preferred.
• Bachelor’s degree required; Master’s degree preferred.

Team-Wide Expectations:

• Travel is a core expectation: All Membership roles require regular travel in support of recruitment, engagement, coalition-building, and relationship management. While frequency and purpose vary by role, no position is fully remote in practice.
• Data-informed decision-making is foundational: Team members are expected to use data to inform decisions or demonstrate a willingness to learn and adopt data-informed approaches as membership work continues to evolve.
• Customer service and member experience are inseparable: Responsiveness, clarity, tone, and follow-through shape trust, engagement, and retention. Every interaction contributes to the overall member experience.
• Recruitment is a shared responsibility: While the Senior Manager for Member Recruitment owns execution, all team members contribute by representing Campus Compact well externally, identifying prospective members, reinforcing the value of participation, and traveling to events or campuses as appropriate.
• Representation and judgment matter: Team members are routinely entrusted to represent Campus Compact independently and are expected to navigate ambiguity with professionalism, discretion, and accountability.

As an employee of Campus Compact, you strive to represent & live Campus Compact’s Shared Values & Commitments in both how you show up for and work with your colleagues as well as Compact’s partners and communities:

• Equity: We prioritize full participation and diversity of thought, experience, and background. We center equity in our actions, processes, and practices to uplift diverse voices and perspectives.
• Growth mindset: We consistently push ourselves and each other to do and be better. We are motivated by growth—embracing new ideas, prioritizing continuous learning, and meeting challenges head-on.
• Accountability: We recognize that long-term change requires individual and shared ownership of personal and organizational actions. We own our mistakes, give each other grace, collaborate openly, and hold ourselves to high standards of integrity.
• Responsiveness: We ensure our offerings, resources, and approaches are flexible, grounded in feedback, and responsive to the challenges of our time.
• Transparency: We are direct and authentic within our team, with our members, and with our partners. We know that building trust starts with consistent, honest, and transparent communication.

Primary Internal & External Contacts Associated with this Position

• Campus Compact, Senior Director, Membership
• Campus Compact, Vice President for Member and Student Engagement
• Campus Compact, Senior Manager, Finance, Payroll, and Benefits Admin.
• Campus Compact, Director, Coalitions & Member Experience
• Campus Compact, Manager, Member Systems and Analytics
• Campus Compact, Senior Manager, Technology
• Campus Compact, HEDEX Project Manager
• Campus Compact, Scaling Discourse Implementation Team
• Campus Champions, Affinity Network Leadership and Participants, Campus Leaders, faculty, and staff 
• External Vendors

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner.  The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements:

• This is primarily a sedentary position requiring the ability to sit at a desk and use a computer and phone most of the day. 
• Minor bending and lifting periodically (mostly related to help with events and office management needs)
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information:

• Position Type: This is a remote, full-time, exempt, 18-month fixed-term role
• Location: This is a remote position with limited travel for staff gatherings, coalition meetings, events, and conferences.
• Reporting Structure: Senior Director, Membership
• Compensation: $75,000
• Benefits: Campus Compact provides a competitive benefits package, including national healthcare coverage, generous paid time off, and an employer retirement contribution. The organization prioritizes employee well-being and professional development and lives out those values through a flexible work environment, an inclusive and caring culture, and dedication to professional development. 

• Organizational Breaks
• Winter Break: Dec. 24th-Jan.1st
• Summer Reset: Week of July 4

To Apply:  

We would like this position to start as soon as is reasonably possible, but ideally no later than Tuesday, May 4, 2026.

You will be expected to upload a Resume and answer the Acknowledgement and Application Questions

**Applications will be reviewed on a rolling basis until the position is filled, with priority given to applicants who apply by March 30, 2026. 

Campus Compact strives to attract and retain a diverse and talented staff who will contribute to the organization’s goals, mission, and vision. We encourage individuals of all ethnic, racial, religious, and socioeconomic backgrounds to apply. Campus Compact is committed to increasing our team’s diversity, consistent with the values of our network. Campus Compact is committed to providing equal employment opportunities to qualified individuals. It does not discriminate based on race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, height, weight, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member), or any other basis prohibited by law. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Campus Compact participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Campus Compact will only use E-Verify once you have accepted a job offer and completed the Form I-9.