Provider Training & Support Coordinator for Small Business

POSITION: Provider Training & Support Coordinator for Small Business

ORGANIZATION: SEIU Education and Support Fund

LOCATION OF POSITION: Remote/work from home, must reside within California and willing to do periodic travel within California. Candidates must be authorized to work in the United States. We are unable to offer visa sponsorship.

SALARY: The salary for this role is predetermined based on standardized geographical cost of labor data and the candidate's primary place of residence. The selected candidate will receive one of the following salaries: $59,661, $66,821, and $73,383 depending on their location. Salaries are assigned by matching the candidate’s current location to our cost-of-labor chart and cannot be negotiated.

APPLICATION INSTRUCTIONS:

Research shows that qualified talent from historically marginalized groups often self-select out of applying to positions if they don't meet all the qualifications listed. Consider this description our best thinking at the moment. Strong candidates may not meet all the requirements but still have valuable experience and expertise to offer. If you believe you could be a strong candidate, please apply!
We will only consider candidates that submit their cover letter and resume.

ORGANIZATION OVERVIEW 

An increasing number of Americans – most of whom are women and people of color – are employed in service sector jobs that are marked by low wages, no health care, job insecurity, and lack of training and career advancement opportunities. The SEIU Education & Support Fund tackles these issues by designing and facilitating worker-centered, relationship-based, and accessible education, training and workforce development programs. We serve as a strategic partner to the Service Employees International Union (SEIU), and collaborate with other unions, nonprofit organizations, government agencies, and employers to help workers access good jobs and spark positive social change. Throughout our work, we promote a culture of empowerment that honors experience, culture, diversity, and inclusion. 

PROGRAM OVERVIEW 

Child Care Providers United Training Fund is a coalition of organizations united by a shared vision for
lifting up the leadership of family child care providers in California, the majority of whom are women of
color and immigrants. Family child care providers, who run child care businesses out of their homes,
represent an essential workforce in California and are drivers of economic regeneration and community
health. Our providers work with the state to provide subsidized care services for our most underserved
families and have a unique role in leveling the playing field, ensuring that all children, regardless of income, have access to quality care and education. Our early childhood educators create the foundation
for well-being and academic success for children across the state, positively shaping our next generation. 

All staff members are employees of SEIU Education & Support Fund (ESF). Our Child Care Providers
United (CCPU) Training Fund team members are remotely dispersed across the state of California. 

POSITION SUMMARY 

We are seeking a Provider Training & Support Coordinator with a broad set of relational and
facilitation skills to create engaging learning experiences for improving the quality of early child care
and empowering family child care educators. This is a full-time position working as part of a small but
mighty team of smart and empathetic self-starters who value you for your "Sí, se puede" attitude and
your commitment to justice and equity. This position will be primarily provider-facing. The Provider
Training & Support Coordinator will ensure that providers feel valued, supported and respected in all
their experiences with the CCPU Training Fund. The Provider Training & Support Coordinator will
ensure that providers are well-informed and supported to meet their program commitments and
administrative requirements. This position will also ensure that providers are supported to grow as
leaders throughout our programs. 

Perhaps the most exciting opportunity here is the chance to build a “grow our own” program to train
family child care educators to be qualified providers of professional development for their peers. This
person will report directly to the Small Business Development Manager. 

RESPONSIBILITIES 

Cultivate Strong, Trusting Relationships with Family Child Care Educators:

• Lead impactful in-person conversations, home visits, welcoming phone calls, and attend or assist in meetings and trainings where providers are involved.

Support worker-led professional development:

• Provide continuous support by building a diverse and engaged facilitation and coaching team
• Develop curricula in small business, leading training, and orientations 
• Develop and curate program materials
• Participate in an iterative educational design process aimed at ensuring worker-centered
  professional development
• Facilitate, recruit, train, and support contract-based trainers to work in alignment with our
  training principles 
• Assist in the application process for recruitment
• Deliver evaluations and synthesize feedback into reports; incorporate feedback from
  evaluations into revised workshop agendas and follow-ups 
• Implement Salesforce to generate certificates and emails for training 
• Assist providers with small business training courses, homework assignments, and address
  common questions and concerns 
• Create and manage WhatsApp provider groups 
• Coordinate and plan an intensive program for virtual graduation 
• Support in-person small business trainings
• Help advance language equity by supporting the Language Justice Team’s interpretation and translation efforts during virtual and in-person opportunities
• Provides one one-on-one preparation support time with peer employees, focused on facilitation skill development and content retention of Small Business topics
• Support with annual program delivery  planning
• Provides  observational feedback to peer employees 

Other: 

• Perform other work-related duties like project planning and general administration 

KNOWLEDGE/SKILLS/ABILITIES 

• Has a deep belief that family child care providers in CA, a majority of whom are Black and brown women, possess deep wisdom and assets and should be decision-makers regarding program and policy decisions impacting their profession and livelihoods. 
• Is committed to a worker-centered, empowerment-based approach to training
• Is able to work some evenings and weekends and travel within the state 
• Is flexible, comfortable working independently, and is a sophisticated collaborator
• Has excellent organization and communication skills; demonstrated initiative, flexibility, creativity, humility, and empathy
• Is digitally fluent and comfortable using technology tools, including Microsoft Office Suite, Google Suite, and Zoom
• Ability to communicate frequently and professionally with diverse stakeholders, project managing multiple projects at once, and innovating for excellence. 

EXPERIENCE/QUALIFICATIONS 

• At least three years of increasing responsibility in a non-profit or labor union programmatic or administrative role 
• At least one year of experience developing engaging curricula that integrate sustainable practices for small business growth and popular education, adult learning styles, and peer education
• Proven ability to manage complex projects with multiple stakeholders, innovate new methods/practices, brainstorm solutions to improve outcomes, and appropriate scale projects up or down. 
• At least three years of demonstrated excellent organization and communication skills; demonstrated initiative, flexibility, creativity, humility, and empathy 

PREFERRED QUALIFICATIONS 

• Strong understanding of unions, the childcare industry, and the needs of childcare workers.
• Preferred bilingual proficiency, particularly in English and Spanish, Somali, Arabic, Chinese, Farsi, or Russian.

BENEFITS

We understand the importance of offering our employees strong support and benefits. That’s why we provide 100% employer-paid medical, dental, and vision plans for you and your eligible dependents and offer a defined benefit pension plan for retirement. We also offer an initial and annual home stipend, and you can choose between a biweekly cell phone stipend or a company-sponsored cell phone.

In your first two years with us, you’ll accrue up to four (4) weeks of vacation and five (5) weeks after completing two years of service. We also recognize the value of work-life balance, so we offer paid holidays, 13 days of sick leave, six (6) personal days, and two (2) floating holidays. 

COMPENSATION

At the Education and Support Fund (ESF), we understand how crucial it is to create a compensation and benefits system that not only attracts but also retains a diverse and talented team. We are committed to ensuring that our compensation practices reflect our values and the unique experiences of each employee. Our philosophy focuses on the following important principles:

1. **Honoring Our Culture**: We believe that every individual's lived experiences and professional journeys are invaluable. Our compensation framework aims to acknowledge and celebrate this diversity, as it enriches our organization and strengthens our community.

2. **Innovative**: We strive to be forward-thinking in our approach. By embracing an inclusive design process, we are dedicated to crafting a compensation program that is not only fair but also transformative, promoting a culture of growth and opportunity for everyone at ESF.

3. **Worker-Centered**: Your voice matters to us. We are committed to listening to the needs, experiences, and perspectives of our staff as we develop our Compensation Framework. We want to ensure that all factors are thoughtfully considered to create a supportive and equitable environment.

At ESF, we are committed to fairness, consistency, and transparency in our compensation practices. The salary for this role is predetermined based on standardized geographical cost of labor data and the candidate's primary place of residence. The selected candidate will receive one of the following salaries: $59,661, $66,821, and $73,383 depending on their location.

Salaries are assigned by matching the candidate’s current location to our cost-of-labor chart and cannot be negotiated. We understand that compensation is an important factor in your decision-making and encourage candidates to review and ask questions about our benefits information to get a better understanding of our total compensation package. 

EQUAL OPPORTUNITY EMPLOYER 

SEIU Education and Support Fund follows the spirit and intent of all federal, state and local employment law and is committed to equal opportunity in all aspects of employment. In alignment with our mission, we recognize the importance of our staff reflecting the communities our work aims to benefit as well as the desirability of increasing employment opportunities for people from historically marginalized groups. We encourage and seek applicants from people of color, women, members of the LGBTQ+ communities, bilingual and bicultural individuals, and people with disabilities.