Recruitment & Operations Specialist, Global People Operations

Recruitment & Operations Specialist, Global People Operations

Location: Dakar, Senegal; Delhi, India; Lusaka, Zambia; Manila, Philippines; Nairobi, Kenya; or Rabat, Morocco

About IDinsight

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to improve lives with data and evidence. We transform how the world fights poverty.

IDinsight is a global nonprofit that equips leaders with the data, evidence, and technology to improve lives at scale. We partner with governments, NGOs, multilaterals, and funders to support decisions at every stage of their impact journey – from bold pilots to nationwide scale-ups. Our teams bring rigorous evidence and practical insights so leaders can make informed decisions that truly change lives. With our partners, we are pioneering the next frontier of social impact, where data and technology accelerate progress for millions. We help leaders overcome the three main barriers to impact:

1. Figuring out what works
2. Learning and improving
3. Reaching and operating at scale
   
   

We work in multiple countries across Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact, we:

• Support our partners with the full ‘data and evidence’ value chain – from primary data collection to data systems, monitoring, evaluation, and learning tools, and data science
• Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches
• Create cutting-edge AI-for-good products that make the delivery of social interventions and learning tools more cost-effective and scalable

Our diverse, growing team of roughly 250 outstanding colleagues operates in nearly two dozen countries around the world. Learn more about our mission and values at
www.IDinsight.org.

About the Recruitment & Operations Specialist, Global People Operations role

Our Global Operations team is the fuel maintaining a uniquely dynamic and high-achieving multicultural, multi-continental team at the cutting edge of how evidence is used to improve global development programs. This team’s mandate is to attract top talent, create the best place to thrive at work, and build the systems to allow IDinsight teams to achieve social impact.

Our team is currently looking for a Recruitment & Operations Specialist, Global People Operations. This role would be a great fit for someone who thrives working in a fast-paced, high-energy, get-it-done environment and is excited to grow professionally alongside a high-performing team. An ideal candidate is someone who has a strong recruiting foundation and a passion for connecting exceptional people to meaningful work.

Responsibilities

Reporting to the Manager of Global Operations based in Nairobi, Kenya, and working with our Global and Regional Operations teams, the Specialist will be responsible for the following workstreams:

Owning Org-Wide Recruitment:

• Lead and oversee global recruiting drives for teams hiring across multiple geographies, in conjunction with the Global Operations team.
• Lead organizational recruitment initiatives to ensure IDinsight teams are achieving their hiring goals; execute on global recruiting strategies to ensure IDinsight is finding and winning the best talent in the sector
• Partner with regional operations and functional teams to understand hiring needs and provide timely, high-quality support
• Manage end-to-end recruiting processes, including job postings, candidate screening, interview coordination, and offer management
• Track recruiting metrics and pipeline data to inform hiring decisions and improve process efficiency

Improving Recruitment Processes:

• Analyze recruiting metrics and pipeline data to identify process improvements and enhance efficiency
• Develop and maintain global recruiting strategies, including building and nurturing relationships with US, UK, and other international universities to connect with students and plan global recruiting events
• Continuously optimize the Applicant Tracking System (ATS) for better data integrity and positive candidate experience

People Experience & People Operations:

As a secondary focus to recruitment, this role will also contribute to other workstreams led by the Global People Ops team and act as a reliable execution partner across people operations workstreams, stepping in where needed to move priorities forward and ensure strong follow-through. These could include:

• Onboarding: Coordinate onboarding logistics and materials, maintain onboarding content and systems, and support onboarding sessions as needed. Ensure new hires have what they need to get started smoothly.
• Employee Transitions:
  Support the coordination and tracking of employee transitions, including promotions, relocations, and leave processes, ensuring processes are completed accurately and on time.
• Performance Reviews: Support the execution of performance review cycles and related processes. This includes managing timelines and follow-ups, supporting data tracking and analysis, handling system administration (Lattice), and assisting with promotion processes to ensure everything runs smoothly.
• Offboarding: Support offboarding processes, including managing checklists, updating systems, and maintaining alumni records to ensure clean and consistent transitions.
• Employee Experience & Culture: Support the delivery of key people experience and operations priorities across IDinsight, working closely with Global and Regional Operations teams. This includes contributing to initiatives that strengthen employee engagement, team culture, and overall employee experience.
  
  

Qualifications

We’re looking for an entrepreneurial, “get stuff done” teammate with 3-5 years of relevant experience. Desired qualifications include:

• 3-5+ years of professional experience in talent acquisition, people operations, human resources, operations, or international development
• Proven track record in full-cycle recruiting, ideally within non-profit, development, or mission-driven organizations
• Demonstrated experience managing and optimizing an Applicant Tracking System
• Experience partnering directly with hiring managers to define role requirements, align on candidate profiles, and move searches forward efficiently
• Proven ability to source and engage passive candidates through LinkedIn, job boards, university networks, and other talent channels
• Detail- and execution- oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
• Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams
• Strong communicator in multiple fora (written communications, public speaking, teamwork, and upward management)
• Strong desire for professional growth and development, with a track record of openness to give and receive feedback
• People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates’ victories, concerns, and needs
• Strong ability to maintain integrity and confidentiality in complex situations;
• Ability to handle sensitive information, data, and issues with mature and discreet professionalism
• Ability to work with international, cross-cultural, and diverse teams
  
  

Professional Development

Skill and career development are core to IDinsight's values and long-term impact strategy, and have been noted highlights of teammates’ experiences. IDinsighters receive significant mentorship from IDinsight leadership, support from talented peers, and are given considerable autonomy when ready. They maintain professional development plans and are given "stretch" opportunities designed to strengthen a variety of skills. Real-time feedback is embedded in our culture, and formal structure enables maximum professional growth.

Nuts and Bolts

Location

This is a full-time employee position; location is flexible, with preference for an IDinsight office location. IDinsight has office locations in Dakar, Senegal; Rabat, Morocco; Nairobi, Kenya; Lusaka, Zambia; Delhi, India; and Manila, Philippines. Please note IDinsight is not able to sponsor work authorization for this role.

Compensation

Compensation and benefits are commensurate with relevant experience and background, and competitive within the social sector. Please note, as a non-profit, we are unable to provide compensation similar to leading private sector organizations.

Start date

The start date of this position is May 2026. We expect a two-year minimum commitment, with regular professional development conversations and potential for a long-term career at IDinsight.

Work authorization

IDinsight is not able to sponsor work authorization for this role. Successful candidates will not require IDinsight to sponsor their work authorization in the office in which they'll be based.

How to apply

Please click the "Apply for this job online" button at the top right. Applications are rolling and are considered as they are submitted. The application asks various questions in order for us to get to know you, and requires a CV. Please answer the application screening questions truthfully and completely. As an organization that values honesty and integrity, we expect transparent and accurate responses throughout our selection process.

Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. CVs can range from one to two pages. Headshot photographs, parental details, birth dates, marital status, and other personal information not relevant to the application do not need to be included in your CV.
More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to careers@IDinsight.org.

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to
reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs that are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work.

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships, and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

1. IDinsight will have greater representation from the populations with whom we work and the clients we serve.
2. IDinsight will have greater representation from the countries in which we work.
3. Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
4. IDinsight will foster an inclusive work culture that empowers a diverse team to do its best work.

IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, national origin, race, religion or belief, or sexual orientation, or any other status protected by applicable law.