Risk and Compliance, Senior Manager

Department: Finance

Team: Risk and Compliance

Location: London (hybrid working)

Position type: Permanent

What the hiring manager says

“This role offers a rare opportunity to gain exposure to a very wide spectrum of business processes and obtain an understanding of all areas of Risk Management, Compliance and Governance of a multinational and multilateral organisation. You would be engaged in delivering high visibility projects working with GSMA’s Extended Leadership Team and will have the opportunity to influence decision making at the highest level, including of the GSMA’s Leadership Team. GSMA has a constantly changing environment, and it is key that you have a positive and flexible approach required to operate such a dynamic organisation. It is important that you are a self-starter, with an inquisitive mind, a willingness to learn and an ability to see the big picture!”

Head, Risk and Compliance

About the Team

The Risk and Compliance Team is responsible for ensuring that the GSMA has the best in class processes and controls for internal governance, risk and compliance. Together with the GSMA Risk & Compliance Committee, the team has been instrumental in the evolution of the GSMA into a more proactive and a risk aware organisation. With projects and programme cutting across the organisation, the team is highly visible and well regarded as an advisor in the organisation.

About the Role

Reporting to the Head of Risk and Compliance, you will play a key role in supporting the delivery of a systematic and consistent approach to risk management and compliance across the organisation.

You will help ensure that GSMA meets its legal, regulatory, and ethical obligations through the effective design and implementation of policies, controls, training, and monitoring embedded within day-to-day operations. Your responsibilities will include:

• Designing, implementing, and maintaining the compliance framework, including the Code of Conduct, compliance policies, and associated controls
• Developing and delivering a comprehensive compliance training strategy
• Providing advice on compliance controls and regulatory developments
• Supporting investigations and the whistleblowing process

For selected business units and functions, you will act as a business partner to ensure that risks are clearly understood and appropriately managed. This will include:

• Supporting the Extended Leadership Team with risk reporting responsibilities, including maintaining business unit risk registers
• Enhancing processes, tools, and templates to embed risk-based decision-making across GSMA
• Delivering targeted projects to strengthen risk awareness and capability across the organisation
• Supporting the response to alleged breaches of rules, regulations, policies, procedures, and the Code of Conduct

You will also contribute to monitoring the performance and effectiveness of the Risk Management and Compliance Programme on an ongoing basis, including:

• Developing and facilitating regular risk and compliance reporting to the Leadership Team
• Conducting risk and compliance reviews or audits, including testing controls for quality, adequacy, and effectiveness
• Recommending improvements to strengthen controls and drive continuous improvement

In addition, you will support the preparation of management reports for the Audit and Risk Committee and Leadership Team, enabling informed, risk-based decision-making.

You will be expected to maintain up-to-date knowledge of relevant legislation, regulatory requirements, codes of practice, and industry best practices, and to assess and advise on their impact on GSMA

About You

• You have proven risk or compliance experience – Background in compliance, ethics, internal audit, or regulatory roles, with hands-on experience designing and implementing policies, controls, and risk or compliance frameworks.
• You possess strong business partnering skills – Ability to work closely with business units, providing practical, solution-oriented risk and compliance advice and embedding risk and compliance into day-to-day operations.
• You have excellent communications and influencing ability – Confident engaging with senior stakeholders, delivering training, and promoting a strong culture of ethics and compliance across the organisation.
• You have experience in monitoring and investigations – Skilled in risk/compliance reviews, control testing, and supporting investigations or whistleblowing processes with professionalism and discretion.
• You are pragmatic and have a detail-oriented mindset – Able to balance regulatory requirements with business needs, manage multiple priorities, and drive continuous improvement in risk and compliance practices.

About your Skills

Analysis – Fundamental for maintaining a robust risk and compliance framework. This role requires strong analytical capability to interpret laws, regulations, and internal policies, assess compliance risks, and evaluate the effectiveness of controls. Analysis supports compliance monitoring, audit activities, and the identification of gaps, enabling well-informed recommendations that ensure adherence to legal and regulatory obligations.

Communication – Critical for promoting understanding and adherence to compliance requirements across the organisation. The role demands the ability to translate complex regulatory expectations and policies into clear, practical guidance for employees at all levels. Strong communication skills are also essential for delivering engaging compliance training, drafting policies, and reporting on compliance matters to senior leadership.

Stakeholder Management – Essential for embedding risk and compliance into business operations. Acting as a trusted advisor to business units requires building strong relationships, understanding operational challenges, and ensuring that compliance requirements are effectively integrated into day-to-day activities. Effective stakeholder management supports collaboration, encourages ownership of compliance responsibilities, and strengthens organisational accountability.

Influence – Key to fostering a strong culture of risk awareness, ethics and compliance. This role requires the ability to influence behaviours and decision-making without direct authority. Influence is particularly important when advising leadership, promoting ethical standards, and ensuring consistent application of risk and compliance controls across the organisation.

Delivery – Crucial for the effective implementation of risk and compliance initiatives. The role involves designing and maintaining policies, rolling out training programmes, supporting investigations, and overseeing monitoring activities. Strong delivery skills ensure that these initiatives are executed efficiently, consistently, and to a high standard, supporting continuous improvement in the organisation’s compliance programme.

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.

Contract type

Regular

Worker type

Employee

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.