Senior Data Analyst

TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Our platform connects a thriving global community of pet lovers through a unique trust-based membership model. We’re on a mission to create a world where pet owners can travel with peace of mind , knowing their pets are in safe hands, while sitters enjoy unique homestays around the world.

Our vision is simple: to become the world’s most loved travel solution for pet people - and we’re making it a reality. With almost 250,000 members worldwide with the ambition of scaling to 1 Million, 97% say we have improved their lives, and our growth is high as word-of-mouth fuels a fast-growing, passionate community.

TrustedHousesitters was named one of Escape the City's top organisations to work for in 2023 and we were proud to be part of the 2024 cohort of Technation’s Future Fifty, the UK’s leading pre-IPO programme. In October 2024 we secured B Corp certification, reflecting our commitment to our people, the planet and pets across the world. 

At TrustedHousesitters, we embrace a collaborative, high-impact work environment where innovation, individual accountability, and ownership drive everything we do. We believe in empowering our people to see the real impact of their work. Every team member plays a role in crafting quality experiences for our members, and we continuously push ourselves to improve, iterate, and innovate always with the goal of strengthening our global community of pet lovers.

Now is an exciting time to join TrustedHousesitters where innovation, advocacy and community-driven growth are at the heart of our success. If you're looking to make a real impact in a mission-led, fast-scaling tech business, this is the right place for you.

We’re looking for a Senior Data Analyst who thrives on turning complex data into clear, actionable insights. You’ll be deeply hands-on, while also acting as a key collaborator between product, engineering, finance and other stakeholders across the business.

You’ll play a central role in shaping how we understand and grow member lifetime value, supporting product squads with hands-on analysis and enabling stakeholders across the business to use data more effectively. You’ll be comfortable challenging assumptions, uncovering the ‘why’ behind user behaviours, and translating member problems into opportunities that drive both business growth and a better platform experience.

This is a unique opportunity to work across the full member experience, from activation and retention to long-term success. You'll have the scope to explore and support projects across the full user journey, directly influencing how we build a stronger, more valuable platform for our members.

The role is ideal for someone with strong technical skills in SQL, experimentation, and customer metrics (retention, churn, member success, LTV), who’s comfortable working cross-functionally and influencing decision-making.

You’ll take independent ownership of multiple complex projects, driving them end-to-end - from data capture through to insight and recommendations. You’ll balance near-term delivery with forward planning, ensuring your work aligns with and influences priorities across squads and the wider business.

What you'll be doing

• Proactively generate insights on retention, churn, member success and lifetime value, exploring patterns and identifying opportunities to improve the member journey.
• Translate opportunities insights into clear, actionable recommendations that influence decisions and drive measurable growth across the business.
• Evaluate requests and opportunities across squads and stakeholders, prioritising work that has the greatest strategic impact for the business and our members.

• Support the end-to-end implementation of new features by translating product and engineering requirements into accurate data capture and clear measurement of impact.
• Work hands-on with SQL, dbt and other tools to extract, model and validate data across the platform.

• Be the trusted subject matter expert in experimentation, support the establishment of best-practice standards and guiding cross-squad testing strategies.
• Ensure all experiments are statistically robust, unbiased, and deliver actionable insights that drive business decisions.
• Mentor and enable others to design, run, and interpret tests independently, building experimentation capability and raising the overall standard of testing across the business.

• Develop scalable reporting and automation that improves processes, reduces manual effort, and makes insights readily accessible across squads and the wider business.
• Translate complex data into clear visualisations and narratives that explain what the numbers really mean, and present insights in a way that persuades and guides decision-making.

• Act as the analytical partner for product managers, engineers and other stakeholders, helping teams make data-driven decisions and influencing how priorities are shaped.
• Challenge assumptions and provide objective, evidence-based guidance in a way that reassures and influences stakeholders, becoming a trusted voice of reason in driving the right decisions.

• Support and upskill other analysts and stakeholders across the business, sharing best practices in SQL, experimentation and data storytelling.
• Empower teams to better understand and use data independently, fostering a culture of curiosity and evidence-driven action.

• Proven experience in product, member, or customer analytics, ideally in subscription, marketplace, SaaS, or platform businesses.
• Advanced SQL skills; experience with data transformation and modeling tools such as dbt is a plus.
• Advanced understanding of statistics and experimentation, including hypothesis design, A/B testing, statistical significance, and regression techniques, with proven experience applying these methods to drive product decisions.
• Experience with visualisation and BI tools (Looker, Mode, Tableau, or similar).
• Experience with event tracking tools and customer data platforms (Segment, Amplitude, Mixpanel or similar).
• Excellent communication and data storytelling skills. Ability to translate complex analyses into clear, actionable insights for different audiences.
• Solid understanding of product lifecycles and customer metrics (retention, churn, lifetime value, sentiment).
• Proactive and curious mindset, able to challenge assumptions, ask the right questions, and identify opportunities.
• Ability to work autonomously, balancing delivery with longer-term thinking.

• Experience with Python or R for modelling, advanced analytics, or automation.
• Familiarity with cloud data platforms (e.g., Snowflake, BigQuery, Redshift).
• Experience working in a scale up business, or in a fast-moving, high-growth environment.

If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you!

In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).

At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability.

Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.