Senior Learning & Development Program Manager

About the Team

The People Programs team at OpenAI plays a pivotal role in creating an environment where every employee can thrive, grow, and contribute to our mission of ensuring that AGI benefits all of humanity. This expanding team develops and executes human-first strategies and programs that support our rapid growth, unique culture, and innovative spirit.

Our Coaching, Learning & Development team manages programs ranging from new employee onboarding, manager development, and learning systems used across OpenAI.

About the Role

We are looking for an experienced Learning & Development Program Manager to join our team as a strong individual contributor. In this role, you will be a generalist designing, building, program managing, and occasionally facilitating L&D programs. This role will also own career growth programming for individual contributors.

This role will also have an operational aspect, rolling up the sleeves and building processes around internal learning requests and shepherding the hygiene of our learning management system. This role will occasionally jump in to facilitate an onboarding session for our Onboarding PM and might find themselves making sure rooms are set up with learning materials in place for in-person training.

The ideal candidate will be a strategic partner across the People team and engaging with OpenAI employees to understand their development needs. This role reports to our Head of Learning & Development. It will collaborate closely with other L&D team members.

You’ll have several areas of responsibilities, including:

• Career Growth for ICs: Drive career growth programming for individual contributors, including design, facilitation, and program management. Topics might include adaptability, resilience, critical thinking, and operating effectively and quickly in a highly ambiguous and rapidly changing environment.

• IC Enablement: Enablement for individual contributors to support key people programs, e.g., performance reviews, compensation conversations.

• Team Development: Support the development of bespoke team interventions, partnering with our Head of L&D and Manager Development PM on design and program management, and occasionally facilitation. These might include strategic team offsites or team workshops intended to increase collaboration and a psychologically-safe and feedback-rich environment.

• Instructional Design: Utilizing Sana not only to develop content for career growth for ICs and for IC enablement but also supporting other L&D team members on the development of their content, e.g., onboarding and manager development.

• LMS Operations: Fine-tuning the back-end operations of our learning management system Sana - creating dashboards, managing permissions, approving requests for onboarding internal Sana content creators, onboarding them – and defining and managing a triaging system for Sana access.

• General L&D Support: Occasionally covering for other L&D team members with the program management and facilitation of their programs. This could run the gamut from being in front of the room as a facilitator to making sure a room is set up with learning materials in place.

We’ll look for these qualities, experience, and skills:

• 7+ years of experience in program management, learning and development, onboarding, or a similar role.

• Proven ability to build and manage L&D programs for global teams.

• Exceptional verbal and written communication and relationship-building skills.

• Strong project management abilities with attention to detail and a knack for organization.

• Ability to thrive and manage multiple priorities in a fast-paced, ever-evolving environment.

• Creative and innovative approach to problem solving and designing/implementing programs.

• Experience with collecting and using data to inform decisions and improve program effectiveness.

• Passion for fostering a supportive and inclusive workplace culture.

Workplace & Location

This role is based in our San Francisco office and we aren’t considering remote applications at this time. We offer relocation support to new employees, and we use a hybrid work model: three days in the office per week with optional work from home on Thursdays and Fridays.

Our open-plan offices have height-adjustable desks, conference rooms, phone booths, well-stocked kitchens full of snacks and drinks, three in-house prepared meals daily, a private outdoor space for working in the sun or socializing, nap rooms, private bike storage, and more.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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