Senior Manager Customer Success, LinkedIn Talent Solutions (11 months FTC)

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Amsterdam, NL.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Senior Manager Customer Success is a key leadership role within the EMEA & LATAM Customer Success Organization, responsible for leading and inspiring a team of managers. This leader will drive customer value, scale operational excellence, and foster a culture of inclusion, growth, and high performance. The role requires close collaboration with cross-functional partners in Sales, Product, CS Ops and Global Support, as well as a strong alignment with global CS&S and regional EMEAL strategies.

Responsibilities:

Lead and Inspire Teams

Manage and develop a team of managers, providing coaching, feedback, skill and career development
Empower teams to deliver exceptional results, adapt to change, and pursue opportunities that expand the business’s potential
Foster a culture of inclusion, belonging, and high performance. Build trust and accountability through transparent communication, clarity on expectations and recognition of outcomes

Deliver Results that Redefine Business Potential

Translate LinkedIn and Customer Success & Services (CS&S) strategy into ambitious, actionable plans that raises the bar and deliver outsized business impact
Lead through ambiguity and change, modelling a growth mindset and inspiring others to see and seize new possibilities
Partner with Sales and cross-functional leaders to prioritize and execute initiatives that accelerate growth, maximize customer value, and set new standards for success
Lead key customer engagements, providing thought leadership and shaping the future of talent strategy and product adoption

Drive Operational Excellence and Innovation

Proactively review and deliver team performance metrics via forecasting, planning and coaching
Proactively set expectations and accountability on operational rigor and team behaviours that drive results
Manage multiple high-impact projects, balancing strategic vision with disciplined execution

Qualifications

Basic Qualifications

4+ years of leadership experience in customer facing roles, driving customer value e.g. accountability to measured product/value outcomes
Proven track record of building and developing high performing teams and leading through change.
Demonstrated ability to support complex working environments such as managing teams with multiple verticals and/or managing teams with multiple stakeholders (Channel Partners, Direct Sales teams, Vendor Teams)
Fluency in English

Preferred Qualifications

Fluency in Dutch
Experience leading teams to achieve breakthrough results in fast-paced, evolving environments
Strong operational rigor
Deep knowledge of sales technology and driving program adoption
Experience managing front line Managers (FLM) and individual contributors within the customer success, management consulting or SaaS sales space
Strong relationship-building skills in matrix organizations
Excellent presentation and communication skills

Suggested Skills:

Relationship Building
Stakeholder Management
Leadership

Additional Information

Global Data Privacy Notice and Compliance Posters for Job Candidates

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.