(Senior)Manager, US Operations

(Senior)Manager, US Operations

Location: Remote within the US (Eastern Time Zone preferred)

About IDinsight

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide.

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact we:

• Support clients’ use of data and evidence for routine and major decision-making.
• Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
• Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

Our diverse, growing team of roughly 250 outstanding colleagues operates in eleven countries around the world.  Learn more about our mission and values at www.IDinsight.org.  

About the (Senior) Manager, US Operations 

We’re seeking a skilled and experienced people operations professional for our new Manager role to support both our US Operations and the business operations of IDinsight’s US entity. While the number of IDinsight staff in the US is small (less than 20), we have employees working fully remotely in 15 states, which adds complexity and challenge to the job. 

This is a hands-on role in a mission-driven, lean, rapidly evolving non-profit environment. You will work remotely and independently, while also having the opportunity to collaborate with and learn from Regional and Global Operations colleagues and other teammates around the world. This role requires a strong work ethic, attention to detail, consistency, high-quality execution, strategic thinking, excellent prioritization, and ownership. Those who are self-motivated, reliable, comfortable working fully remotely, able to persist in getting occasional bureaucratic people operations tasks done – while also eager and interested in strategic “big picture” thinking and planning – will thrive.

The Manager, US Operations will report to the Director, Global People Operations, along with a dotted line to the Chief Operating Officer (COO), and will be responsible for the following workstreams:

US Operations Oversight and Special Projects 

• Working closely with other Operations, Finance, and Legal colleagues, this role will be responsible for the independent execution of complex projects, leading US-focused strategic planning, understanding compliance requirements, and ensuring compliance within the US.
• With the support and guidance of the Director, Global People Operations, and the COO, brainstorm and scope out US Operations special projects to lead and execute. 
  • Examples include: researching, recommending, and rolling out
    
    • a new 401K retirement plan for US employees; 
    • more efficient methods for achieving Human Resources (HR) and other compliance requirements (e.g. PEO, business compliance services); and 
    • the revamp and update of the US employee handbook.

US Human Resource Administration

• Lead US-related onboarding/offboarding of US-based staff, consultants, interns, and volunteers.
• Oversee and administer US-specific benefits, including but not limited to Group Health Insurance, Flexible Spending Accounts, 401k retirement plan, and US holidays.
• Track and report US employee compensation changes monthly to the global payroll team.
• Support as needed with research and benchmarking for US benefits and compensation.
• Lead all tasks related to remote US office administration, including but not limited to managing US office mail, US voicemail, US co-working space, US Ops correspondence, US Ops team logins, and US Ops payments.
• Maintain accurate personnel files and manage US HR records in HRIS.
• Conduct audits, file benefit-related annual reports, and complete other tasks to ensure HR compliance. 

US City, State, and Federal Compliance and IDinsight Inc Entity Compliance 

• Working with IDinsight teammates, service providers, and city/state agencies, maintain good standing as an employer in all US states where employees are based, including ensuring all reports are filed and all invoices are paid in a timely manner.
• Working with IDinsight teammates, service providers and city/state agencies, research requirements and register as needed to set up city/state-specific payroll withholding taxes, paid family and medical leave plans, unemployment, worker’s compensation, and other mandatory registrations. 
• Play an important role in ensuring IDinsight’s compliance with US federal, state and city labor, employment, tax, and nonprofit-specific regulations.
• Timely sharing of IDinsight Inc entity documentation as needed within the organization.
• Work closely with other IDinsight teammates to complete other tasks, as needed, to ensure compliance for the IDinsight Inc US entity, including the annual IRS 990 Form. 

Collaborate and Support Global Operations and Other Functional Teams 

• Collaborate and support Global and Regional Operations colleagues – especially other Regional Ops Leads – and other functional teams (e.g., Finance, Systems) on additional special projects for the organization. 
• Support Global Operations colleagues with the administration of global benefits, including but not limited to health insurance, travel, and professional development stipends.
• Support Global Operations colleagues with performance review cycles, performance management, and organization-wide surveys, goal-setting, and feedback efforts. 
• Identify, utilize, and share experience with colleagues on using AI to improve HR and business operations.

Qualifications

• 5-10 years of progressively responsible people operations/HR experience within the United States or with an organization with U.S. operations and remote employees based in multiple US states;
  • Strong preference for experience working in People and Business Operations with rapidly growing international nonprofit or social enterprise organizations;
• Experience with most or all of the following areas of operations/HR: 
  • US city, state, and federal payroll taxes and deductions; 
  • US city, state, and federal paid family leave policies and compliance;
  • 401K plan administration and compliance;
  • US health insurance policies and compliance;
  • Other standard benefits provided by non-profit organizations for US-based employees;
  • US non-profit organization insurance policies and compliance;
  • US non-profit state registrations and compliance;
  • Willingness to quickly develop proficiency in any areas of deficit.
• Willingness to roll up sleeves and handle all aspects of an organization's US operations/HR needs from routine and sometimes bureaucratic tasks to high-level strategy discussions;
• Well-organized and strong attention to detail, while being able to zoom out and understand the big picture.
• Strong ability to maintain integrity and confidentiality in complex situations, and handle sensitive information, data, and issues with mature and discreet professionalism;
• Demonstrated track record as flexible and a self-starter and independent contributor, including comfort with ambiguity and dynamic, fast-paced environments and work streams;
• Strong communication skills in multiple fora (written communications, public speaking, teamwork, and upward management);
• Ability to learn quickly;
• Ability to mentor and coach teammates
• Passionate about global development and social impact;
• Experience working in international, cross-cultural, and diverse teams (preferred).

Professional development

Skill and career development are core to IDinsight's values and long-term impact strategy, and have been noted highlights of teammates’ experiences. IDinsighters receive significant mentorship from IDinsight leadership, support from talented peers, and are given considerable autonomy when ready. They maintain professional development plans and are given "stretch" opportunities designed to strengthen a variety of skills. Real-time feedback is embedded in our culture and formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend that they are encouraged to utilize to explore their career interests and develop their skills.

Nuts & bolts

Location

Remote, anywhere in the US (with preference for Eastern Time Zone). 

Start date

The start date of this position is December 2025, with preference for candidates who can start immediately. We expect a 2-year minimum commitment, with regular professional development conversations and potential for a long-term career at IDinsight.

Work authorization

Applicants must be legally authorized to work in the United States for this position. IDinsight cannot sponsor visas for this role. 

Compensation

Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for, and competitive within the global development sector. Please note that, as a non-profit, we are unable to provide compensation similar to leading private sector organizations. 

We are especially proud of the people-focused benefits we offer, including comprehensive international health insurance, including dental and vision coverage; Flexible Spending Accounts, 401(k) retirement plan (with employer match for eligible employees), paid vacation, sick, and parental leave; technology and work from home stipends; a professional development stipend; and more.

The salary range for this position in the US is as below. The final level placement and salary are dependent on the candidate’s qualifications and experience. (In rare cases, salary may vary depending on the US location.)

• Manager: USD 60,000 to USD 71,000
• Senior Manager: USD 71,000 to USD 82,600

How to apply

Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. Please note, headshot photographs, parental details, birth dates, marital status and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically, and what has prepared you to succeed in the role you’re applying for. A customized cover letter is an important part of IDinsight’s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing.

More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to careers@IDinsight.org. 

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work. 

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships, and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

1. IDinsight will have greater representation from the populations with whom we work and clients we serve.
2. IDinsight will have greater representation from the countries in which we work.
3. Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
4. IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work.

IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, genetics, national origin, race, color, religion or belief, sexual orientation, protected veteran status, or any other characteristic or status protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.