Sr. Sourcing Associate, Intake Concierge
LinkedIn
Full-time
On-site
Atlanta Georgia United States
Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in Atlanta.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is on-site, meaning it will be performed in the specified office on a full-time basis due to the business needs of the team.
We are looking for a Sourcing Services, Sr. Intake Concierge Associate to join our team to ensure a delightful experience for our internal business stakeholders. In this role, you will be the first point of contact in the Source-To-Pay process as they submit sourcing project requests to our Sourcing teams.
This individual will play a key role with our category teams by quickly reviewing the purchasing requirements, validating the request details, and assigning the project to the appropriate team with a high accuracy rate while achieving all metrics. This team will be the “face of sourcing” and will serve as a help desk to all business stakeholders to create a customer centric experience for LinkedIn.
Responsibilities:
Ensures a delightful business experience by quickly evaluating the key criteria and potential risks for LinkedIn sourcing projects and assigning to the appropriate team while meeting SLA requirements.
Partners closely with the Global Sourcing Category Teams and Intake Concierge Team (ICT) Manager to ensure proper hand-offs and escalations, as needed
Understands the Voice of the Customer to mitigate pain points, identifies opportunities for improvement, and communicates those to the ICT Manager.
Serves as a “help desk” function for the business by clarifying requests and assigning tickets to the appropriate Sourcing team as quickly as possible
Communicates and documents clearly and efficiently to stakeholders on project assignments.
Participates in continued education training for the ICT and Global Strategic Sourcing team.
Identifies opportunities for improvement for team efficiency by making recommendations to ICT Manager.
Participates in opportunities for the team to assist with other initiatives that require support such as M&A, pipeline renewal support and other projects, as needed.
Qualifications
Basic Qualifications:
BA/BS or equivalent work experience
3+ years of related experience
Preferred Qualifications:
Experience contributing to customer service initiatives within a sourcing organization
Experience analyzing data and making data-driven decisions
Experience using and analyzing reports, metrics and dashboards with PowerBI or other applicable tools
Proven experience assisting with change management within a transforming organization
Customer focused, responsive and action oriented with a strong sense of urgency
Proficient at managing multiple simultaneous, high impact workstreams
Excellent communication, presentation, analytical and problem-solving skills
Ability to communicate with senior management
Ability to work in a fast-paced, startup environment
Suggested Skills:
Sourcing
Project Management
Collaboration
Data Analysis
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $84,000 to $137,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.
Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
Documents in alternate formats or read aloud to you
Having interviews in an accessible location
Being accompanied by a service dog
Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in Atlanta.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is on-site, meaning it will be performed in the specified office on a full-time basis due to the business needs of the team.
We are looking for a Sourcing Services, Sr. Intake Concierge Associate to join our team to ensure a delightful experience for our internal business stakeholders. In this role, you will be the first point of contact in the Source-To-Pay process as they submit sourcing project requests to our Sourcing teams.
This individual will play a key role with our category teams by quickly reviewing the purchasing requirements, validating the request details, and assigning the project to the appropriate team with a high accuracy rate while achieving all metrics. This team will be the “face of sourcing” and will serve as a help desk to all business stakeholders to create a customer centric experience for LinkedIn.
Responsibilities:
Ensures a delightful business experience by quickly evaluating the key criteria and potential risks for LinkedIn sourcing projects and assigning to the appropriate team while meeting SLA requirements.
Partners closely with the Global Sourcing Category Teams and Intake Concierge Team (ICT) Manager to ensure proper hand-offs and escalations, as needed
Understands the Voice of the Customer to mitigate pain points, identifies opportunities for improvement, and communicates those to the ICT Manager.
Serves as a “help desk” function for the business by clarifying requests and assigning tickets to the appropriate Sourcing team as quickly as possible
Communicates and documents clearly and efficiently to stakeholders on project assignments.
Participates in continued education training for the ICT and Global Strategic Sourcing team.
Identifies opportunities for improvement for team efficiency by making recommendations to ICT Manager.
Participates in opportunities for the team to assist with other initiatives that require support such as M&A, pipeline renewal support and other projects, as needed.
Qualifications
Basic Qualifications:
BA/BS or equivalent work experience
3+ years of related experience
Preferred Qualifications:
Experience contributing to customer service initiatives within a sourcing organization
Experience analyzing data and making data-driven decisions
Experience using and analyzing reports, metrics and dashboards with PowerBI or other applicable tools
Proven experience assisting with change management within a transforming organization
Customer focused, responsive and action oriented with a strong sense of urgency
Proficient at managing multiple simultaneous, high impact workstreams
Excellent communication, presentation, analytical and problem-solving skills
Ability to communicate with senior management
Ability to work in a fast-paced, startup environment
Suggested Skills:
Sourcing
Project Management
Collaboration
Data Analysis
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $84,000 to $137,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.
Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
Documents in alternate formats or read aloud to you
Having interviews in an accessible location
Being accompanied by a service dog
Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.