About Checkstep:
Checkstep is a dynamic and innovative technology company dedicated to creating safer and more trustworthy online spaces. Headquartered in London, with a global presence spanning the United Kingdom, Europe, the United States, and Asia, Checkstep is at the forefront of AI-driven content moderation and digital safety solutions. Our mission is to empower online communities, businesses, and organizations to create secure and reliable digital environments. We value customer satisfaction, integrity, safety, trust, innovation, and balance, and we are committed to fostering a diverse and inclusive workplace.
Position Overview
We are looking for a curious, creative and proactive strategy and operations analyst to join our team. The ideal candidate will be responsible for building and proving value with our clients and helping Checkstep experiment with and measure new approaches to applying trust and safety solutions with Checkstep. You will act as a leader for assessing and improving Checkstep’s product solutions for key customers and support customers deploying Checkstep's suite of features to their fullest potential.
Key Responsibilities
- Understanding customer businesses and stakeholders and acting as a trusted advisor for product application and set‑up.
- Tracking and assessing weak points in end‑to‑end moderation systems.
- Digging into customer policy and data to benchmark AI and model performance.
- Supporting integration plans and roadmaps, addressing both technical and non‑technical needs.
- Onboarding, training and educating customers on Checkstep features and compliance tools.
- Advising customers on AI models and approaches and benchmarking AI performance, including the analysis of fairness metrics, identifying potential biases and recommending improvements.
- Presenting tailored solutions to clients and driving adoption of Checkstep’s offering.
- Facilitating cross‑departmental collaboration and act as a bridge between product, partnerships and customers.
Qualifications:
- Proven experience in an analyst, consulting, or solutions architecture role, preferably at a SaaS business or other data-heavy business.
- Strong understanding or interest in learning about content moderation, digital safety, and AI-driven solutions.
- Excellent communication, interpersonal, and relationship-building skills,with experience presenting data-driven findings to decision makers.
- Ability to turn uncertainty or open questions into solutions backed by data.
- Technical proficiency to understand and assist with integration plans and roadmaps.
- Ability to create and present workshops and develop thought leadership content is a plus.
Why Join Us:
- Opportunity to make a significant impact in shaping the trust and safety landscape of online platforms worldwide.
- Collaborative and inclusive work environment with opportunities for professional growth and development.
- Competitive compensation package and benefits.
- Remote work flexibility, allowing you to work from anywhere in the world.
At Checkstep, our core values are Balance & Inclusion, Accountability, Trust and Integrity, Teamwork, Innovation and Customer Commitment. We are looking for candidates who share these values and can demonstrate them in their work. We are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. If you are passionate about trust and safety in the digital age and eager to make a difference, we'd love to hear from you. Apply today and join us on our mission to build safer online communities.