How You’ll Contribute
The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp), which will be completed in 2026. The public-facing portion of this renovation will be the new National Geographic Museum of Exploration. Components of the new museum will include a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard.Your Impact
Your Impact
Responsibilities Include:
Fulfillment and On Site Experience (85%):
Lead the arrivals team to greet groups that arrive on motorcoaches and on foot
Assist with group arrival communication and special requests with group clients
Assist with group flow by implementing the recommended learning journey through the museum
Assist with the dissemination of supplemental group visit materials including pre-visit materials, post visit materials, and post visit surveys
Support (15%):
Assist the with the daily planning of group visits to include assistance with scheduling to include dining, guided tours, workshops, and other pre-scheduled activities
Assist with the communication and implementation of group pre-visit and post visit materials
Implement group customer satisfaction surveys for post group visit follow up and create reports for internal distribution
Provide on campus event support across the Society as needed
What You’ll Bring
Educational Background
Bachelor's degree or equivalent experience
Minimum Years and Type of Experience
3 years experience in customer service and 1 years of related experience in supervising group experiences.
Necessary Knowledge and Skills
Excellent customer service skills
Ability to sit or stand for long periods
Ability to work both independently and as part of a team
Excellent communication, organizational, and research skills
Technical proficiency with Microsoft Office and G-Suite tools
Ability to adapt to changing situations and respond to unexpected group needs
Flexibility to work varying hours, including weekends and holidays, depending on group schedules
Desired Qualifications
Museum or attraction experience a plus
Ticketing software experience a plus
Collaboration and Teamwork
Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.
Supervision
Team of group experience representatives
Salary Information
The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.
The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
The rate for this position is $25.50.In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.
Job Designation
Resident - Our Resident category recognizes that certain staff need to be physically present at Base Camp to do their work. Some Resident staff must be at Base Camp every day to do their jobs, while others may only need to be physically present onsite some of the time to meet looming deadlines or to get work done and may require a unique schedule. As such, this category has been revised to provide maximum flexibility depending on what’s required for each individual role. The days Resident staff come into the office will be determined by their teams and workflow, and they should work with their supervisors to determine their specific schedule. And throughout the year, their schedule may be adjusted based on cyclical work cycles, deadlines, and/or ebbs and flows of work.Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.
We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.